July 20, 2026

Non-Medical Home Health Care - What You Need To Know

Non-Medical Home Health Care - What You Need To Know
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Season 2

Join us as we talk about non-medical home health care with our guest Mary Doyle of Adultcare Assistance Homecare. Learn which questions to ask, why you should use a reputable company, and the risks you want to avoid.

Let’s Talk About Scams is broadcast live Tuesdays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Let’s Talk About Scams TV Show is viewed on Talk 4 TV (www.talk4tv.com).

Let’s Talk About Scams Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

Disclaimer: The information contained in this podcast is intended for informational purposes only and is not a substitute for individual professional / legal advice. The podcast information was carefully compiled from vetted sources and references; however, R.O.S.E. Resources / Outreach to Safeguard the Elderly cannot guarantee that you will not fall victim to a scam.

Become a supporter of this podcast: https://www.spreaker.com/podcast/let-s-talk-about-scams--6483699/support.

WEBVTT

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This program is designed to provide general information with regards

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to the subject matters covered. This information is given with

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the understanding that neither the hosts, guests, sponsors, or station

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are engaged in rendering any specific and personal medical, financial, legal, counseling,

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professional service, or any advice. You should seek the services

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of competent professionals before applying or trying any suggested ideas.

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The information contained in this podcast is intended for informational

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purposes only, and it's not a substitute for individual professional

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legal advice. The podcast information was carefully compiled from vetted

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sources and references. However, Rose resources outreach to safeguard the

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elderly cannot guarantee that you will not fall victim.

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To a scam.

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Let's talk about scams. It's the must listen show for

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anyone who wants to protect themselves and their loved ones

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from scams. Every Tuesday am Pacific time on K four

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HD Radio, Joyce Petrowski, founder of Rose, and her guests

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will provide valuable insights and practical tips on how to

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recognize and protect yourself from scams. And now here is

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your host, Joyce Petrowski.

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Hi, I'm staying active mentally, think chess.

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Both are all the very important things.

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I'm seventy two, but I'm going to keep on learning.

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I'm going to keep on moving. I'm gonna keep on

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living my life. Healthcare for David's next move. Learn more

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at archwel health dot com. Welcome back, everybody.

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I'm Joyce Petrowski, founder and board president of Rose Resources

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Outreach to Safeguard the Elderly. You can find more information

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on our website at Roseadvocacy dot org. Our social media

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links are at the top of the homepage. Scroll down

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to the bottom and you'll find where you can sign

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up for our email and or our mailed newsletter. The

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emailed one every two day morning at nine point fifteen,

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you're going to get a Tuesday tip with information you

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might not know, or it could be some information you

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already know. But an added benefit is that it's going

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to help reinforce your scam prevention habits. As you know,

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to make anything a habit, we need to hear it,

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read it, see it, say it all that multiple times

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to make it a habit, and then continue to see

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it to continue the scam prevention habits and your healthy skepticism.

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Today We're going to talk to Mary Doyle from Adult

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Care Assistance home Care on non medical home health care.

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So let's welcome Mary.

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Good morning, Hey Mary, how are you doing well?

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Thank you good?

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Tell us a little bit about you in Adult Care

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Assistance home Care perfect.

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Well.

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First of all, thank you so much for having me

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this morning. My name is Mary and I am with

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Adult Persists home Care. A little bit about me personally.

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Grew up in the Midwest. I moved out here to

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the Arizona area about five years ago. I am a

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sunshine girl, so the heat, the sun, the hotter the better.

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So I've always said I was born for Arizona, and

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I finally made it here, so I love it. I

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am an outdoors person Mary, four kiddos, a couple pups.

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I just enjoy life.

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Good good, All right, Well, I'm trying to think back

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to when I first met you. It's probably been two

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or three years ago, now, probably three or four years

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ago now at one of the networking events, I.

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Think, yeah, yeah, it's been at least probably three, but

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probably closer to the four year mark.

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Yes, yeah, yeah, So all right, Adult Care Assistants home Care,

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you guys are non medical home health care, So explain

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what non medical home health care is.

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Yeah, So a lot of times when people hear home care,

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they normally even doctors, physicians, nurses, they still get confused

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with home health as well. So we really want to

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highlight the difference between the non medical home care and

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home health. So when people hear that, they often think

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of nurses and physical therapists, but non medical is different.

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We're there to help people remain independent and safe in

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the place that they want to be most, which is

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their own home.

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Right.

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So, and you guys are I know you're in the

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West Valley, but you also in Tucson.

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We are you Scottsdale.

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And you've just recently opened in the East Valleys.

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Yes, so we are serving most of the valley now.

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We are in the West Valley, the East Valley up

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north into Scottsdale, and we do have a location in

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Tucson as well, serving now the Green Valley area. So

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we're continuing to expand, we keep identifying the needs, so

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we are trying to go and work where the need is.

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Awesome.

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Awesome, So do insurance companies like insurance companies would normally

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cover like medical care, do they cover non medical?

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They do not.

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One because it's it's not a it's not health care

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that's needed, it's just that non medical that's needed, the

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assistance to remain independently or recovering. But we are contracted,

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so a lot of our our services are private pay,

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but we are contracted with the VA. Kind of veterans

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are not aware that there is this benefit that the

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VA will cover for them. So the VA covers a

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much a slight portion of services. Private long term care

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insurance also will subsidize a lot of times, they'll reimburse

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for our services.

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Okay, there is with.

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Medicare, there is a new it's called the Guide program,

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and so they're allotting just a very short amount of

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hours per year, and so you know, until that that

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program gets funded, it's kind of limited on what is

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offered through that through Medicare. And then a lot of

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times people don't realize that your life insurance policies a

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lot of times there's a living writer benefit in that

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that people can tap into. So we're trying to educate

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on that as well, that you don't have to wait

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till you pass to have some of these services or

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to utilize those funds that you've been paying into so

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you can depending on how your your policies are written,

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you might be able to utilize some of that to

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recover or to have the assistance in your home.

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Oh that's interesting.

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So would is that something where they somebody would need

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to go to their life insurance company to find out

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if it's or do you guys help them navigate that.

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We definitely will help navigate a lot of times if

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they have a copy of their policy, we asked to

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just to review it with them and we can most

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of the time identify whether or not they have those

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benefits listed. But we will will help navigate the systems,

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whether it's the VA system, long term care insurance, or

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that life insurance policies, the annuities. We will help walk

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them through that process.

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Wow, that's great instead of saying, well, talk to your

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insurance company and come back.

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If you have the benefits. Right. Yeah, And a.

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Lot of times we'll have to you know, once we

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identify that they have it, we will sit with them

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while they make the phone calls because you know, they're

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the ones with the policies, so a lot of times

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they won't talk to us, right, we can sit with

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the prospect and ask them, you know, right.

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Okay, so somebody finds you, whether it's through a referral

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or they find you on the internet or the doctor.

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You know, you're one of the referrals they hand out

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and they call you.

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What are the first steps?

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Yeah, the first step is the phone call, So just

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call and find out. We want to explore We're trying

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to identify the true need when they're making that phone call.

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So it's just going to be a conversation with us.

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You're not obligated at any time to sign onto services

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with us. If you're just looking for education, looking for resources,

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looking for advice, what those next steps would be, we

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will walk you through it. So we're going to have

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that conversation, listen to what they're saying. We're going to

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help identify needs. A lot of times what they're calling for,

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they don't realize that there's more.

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That goes to it. Okay.

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The big thing I like to say is a lot

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of times are we might get a phone call and

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they're like, I just need help with a shower, and

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I'm like, you know, shower really is a basic task

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every day and if we're having issues taking just a shower,

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you know what else are we having trouble with. You know,

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if they can't shower, they can't bathe, can they do

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that housekeeping? Can they get out and run those errands?

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Everything kind of goes hand in hand, and you.

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Guys will help with all that. I mean, you'll help

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with some housekeeping and.

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Running errands.

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Yep, yep, all of our services. We again, we're there

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to help you remain independent. That's the thing. People start

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to fear that once they bring in home care that

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they're going to lose their independence. But our job really

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is to keep that independence without being alone. We can

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come in, we'll assist with your ADLs, your activities a

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daily living and that can be from bathing, dressing, grooming.

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Help with meal preparation. You know, maybe they're doing frozen

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meals because they don't have the energy to prepare meals.

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They can't go get the ingredients, so they're just doing

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the quick fix. So we can prepare healthy, balanced meals.

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We'll do that, like housekeeping their laundry. You know a

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lot of things that the elderlies will wait to change

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their bed linens because it's so hard. I even struggle

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sometimes keeping the sheets on my bed.

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Right the final corner, trying to get it on the

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mattress that one corner.

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And so see, those are the little things, the things

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that we take for granted, and we start to just

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kind of put off. So we let them know, hey,

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we can come in and do that. We'll do your laundry,

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we'll change your bed sheets once a week. Medication reminders

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this is huge, you know, making sure that they're taking

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their medications as prescribed. We can't administer medications, but we

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can do the reminders. So we're going to be reporting

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on whether or not those meds were missed. We come

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in and we see that two days had We hadn't

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been in there for two days and they didn't take

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their medications for two days. Now they're more confused or

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they're they're having an off day. Well, that's a big

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indicator as to why. So we'll start start with that.

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Transportation to appointments again, just getting them safely. Yes there's uber, yes,

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there's other ways to get to your appointments, but it's

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they'll pull up and you have to be ready and

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you have to get out to the door into the car.

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They'll drop you out the curb at the doctor's office.

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We do not do that, we will allow time, will

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pick you up, allow you time. Maybe we help you

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take a shower before we go to that appointment. We'll

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get you in the car, we'll transport you there, get

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you in safely, and we wait. Sometimes we have family

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members the responsible parties that are out of state, so

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they would like, you know, someone to go with their

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loved one to that appointment and take notes and be

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that reporter back to them. Oh that's yeah, because sometimes

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you know, they forget what the doctor said or the

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language that the doctors are using.

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It's confusing, confusing.

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So we go in and we can take notes and

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be those reporters, or we could even bring them in

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on a video call and they can be present with

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the appointment.

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Oh that's nice.

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Grocery shop. And Errand's companionship. I think that's one of

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the big things that's overlooked a lot of the times

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is you know, people kind of downplay when you talk

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about the companionship, but loneliness six or sinks in after

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a while, and you know that can be.

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That's cute, Yeah.

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Yeah, that can just the loneliness can start the trickle

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down effect of a lot of other issues you mentioned. Oh, no,

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I wanted to ask you, is there a do you

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guys require a minimum amount of hours a week? No.

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Obviously the more hours you have the better one for consistency. Right,

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we used to have a minimum, but we were identifying

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that there were there were clients that just couldn't afford it,

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or they just they felt they didn't needed. Now, being

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in the industry, we understand that.

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You know, they.

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Say I just need help with a shower or a

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load of laundry, but really to get the quality of

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care and the true assistance needed. We don't like to

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be rushed. So the longer the you know, we did

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have a four hour minimum that was to be able

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to get in there when you start to build that relationship,

242
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if you're just in and out and that's task based,

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you really don't build that rapport and then you start

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to feel rushed. And like anything, if anybody is starting

245
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to feel rushed, you risk you know, having accidents or.

246
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Issues.

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So we definitely don't want to push them to hurry

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them through what we're there for. So we do have

249
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what we call a service call. The service call is

250
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anything up to two hours. That's a flat rate. So

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maybe they do just want a ride to the doctor's office,

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or they only want a shower. That's fine, we can

253
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come in and do that. But you're just the continuity

254
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of carriage just not there because you're not guaranteed the

255
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same caregiver on those short shifts, and it's it's going

256
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to be based off of you know, the caregivers availabilities.

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If you do at least a four hour shift, we

258
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can then be more consistent. Caregivers are more apt to

259
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pick up those longer shifts. They don't call out as often,

260
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so if you schedule them to a two hour shift,

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they you know, sometimes our caregivers work for different agencies,

262
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right because on home care hours aren't guaranteed. The hours

263
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aren't there with the client, we can't offer those out.

264
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But so a lot of times our caregivers work for

265
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different agencies. So we found that that four hour minimum

266
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is kind of the sweet spot where they're committed to

267
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that shift. Otherwise you have them on a two hour

268
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shift or anything less than the four hours. There are

269
00:14:54.759 --> 00:14:57.039
other agency calls and says, hey, I have a four

270
00:14:57.039 --> 00:14:59.840
hour or six hour They will do a last minute

271
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call out with the shorter. So that's a few of

272
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the reasons that we try to stick to that four

273
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our mark, so you can get consistency the same caregiver,

274
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and you know, it's a little bit cheaper. The service

275
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call rate is a flat rate is a little bit

276
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more because we have to incentivize our caregivers to accept

277
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those shorter shifts, right.

278
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So yeah, yeah, and I would think, you know, you're

279
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having somebody that you don't know come into your home,

280
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right that you'd want to be able to establish the

281
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rapport the relationship with them and have the same person

282
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be the one coming in and caring because then they

283
00:15:40.799 --> 00:15:45.039
get to know you, right, and how you like things

284
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done and all of that, and so then you kind

285
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of you know you and I guess you probably have

286
00:15:51.559 --> 00:15:56.039
run into this where maybe the personalities between the caregiver

287
00:15:56.279 --> 00:16:01.879
and the and the patient don't necessarily mesh, and so

288
00:16:02.000 --> 00:16:07.360
you you try somebody else, right, not every not every

289
00:16:07.399 --> 00:16:11.159
two people their personalities mesh, so correct.

290
00:16:11.240 --> 00:16:13.240
Yeah, And we do our best, you know, we we

291
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do try to pair caregivers based off of those different

292
00:16:16.759 --> 00:16:20.480
traits and attributes. But I always tell our clients give

293
00:16:20.559 --> 00:16:24.080
us the first two weeks, right. We don't always get

294
00:16:24.080 --> 00:16:26.279
it right the first time. Majority of the time, we

295
00:16:26.279 --> 00:16:28.840
were able to do a pretty good match, but please

296
00:16:28.919 --> 00:16:31.559
call if if you feel like it's not it's not

297
00:16:31.600 --> 00:16:35.960
working out, or there's something going on. We've got multiple caregivers, right,

298
00:16:36.080 --> 00:16:38.080
so just because it's the one that we sent you,

299
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that doesn't mean it's the only one we have. We

300
00:16:40.600 --> 00:16:44.000
can definitely work work it out and find somebody that's

301
00:16:44.039 --> 00:16:46.919
a good fit, but you can't really establish that in

302
00:16:47.000 --> 00:16:51.080
just a quick two hour visit. So so based off

303
00:16:51.120 --> 00:16:53.639
of their skill, need and our care are the level

304
00:16:53.679 --> 00:16:55.840
of care needed and the skills of our caregiver we

305
00:16:55.919 --> 00:17:00.159
match that. So most important is that safety, supervis and

306
00:17:00.200 --> 00:17:02.559
making sure that we can take care of the need

307
00:17:02.600 --> 00:17:06.000
that is there. But personality is huge. If a client,

308
00:17:06.039 --> 00:17:08.799
we're going into their home, so we want to make

309
00:17:08.839 --> 00:17:11.799
them feel as comfortable as possible with who we're sending

310
00:17:11.880 --> 00:17:14.799
in there. So we always tell our clients at any time,

311
00:17:14.920 --> 00:17:16.839
if you feel like this is not the right fit,

312
00:17:17.599 --> 00:17:20.599
please advocate for yourself. They can reach out to us.

313
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Just because it's the caregiver that we sent in, that

314
00:17:22.759 --> 00:17:25.920
doesn't mean it's the only caregiver we have. So true,

315
00:17:25.960 --> 00:17:30.640
we've got lots of caregivers and we really try to

316
00:17:30.680 --> 00:17:33.519
stress the care team. We don't want just one client

317
00:17:33.559 --> 00:17:37.519
with one caregiver either in the event life happens caregivers

318
00:17:37.559 --> 00:17:41.240
call out family emergencies. We like to have a care team,

319
00:17:41.359 --> 00:17:43.799
so we try to introduce at least two caregivers to

320
00:17:43.839 --> 00:17:48.119
every client so they know who might who might be

321
00:17:48.240 --> 00:17:50.200
the fill in when their regular calls out.

322
00:17:50.839 --> 00:17:54.480
Got it? Okay?

323
00:17:54.599 --> 00:17:57.680
So I've heard a lot of people in the non

324
00:17:57.720 --> 00:18:02.519
medical home health care field about how this type of

325
00:18:02.599 --> 00:18:05.799
industry is not regulated in Arizona.

326
00:18:06.799 --> 00:18:07.279
Correct.

327
00:18:08.119 --> 00:18:12.559
So, but there is another agency Arizona in Home Care

328
00:18:12.559 --> 00:18:16.200
Association that you can belong to, which I believe you

329
00:18:16.200 --> 00:18:18.720
guys do belong to it because I think I a

330
00:18:18.720 --> 00:18:21.319
while ago looked on their members list and I saw

331
00:18:21.359 --> 00:18:25.799
you there that holds that holds their members to a

332
00:18:25.880 --> 00:18:29.759
higher standard. Can you explain a little bit about that,

333
00:18:30.039 --> 00:18:32.039
especially with it being non regulated.

334
00:18:32.559 --> 00:18:33.119
Yeah.

335
00:18:33.279 --> 00:18:36.160
Yes, So in Arizona it is not regulated. There's no

336
00:18:36.480 --> 00:18:39.880
oversight to home care, which is scary. We call it

337
00:18:39.920 --> 00:18:42.640
the wild West out here, which means anybody can open

338
00:18:42.680 --> 00:18:45.000
up a home care agency. They don't have to meet

339
00:18:45.039 --> 00:18:50.599
their caregivers. They can do ten ninety nine employees it.

340
00:18:50.599 --> 00:18:55.559
It's crazy. So with that, Crystal Wilkinson. She's the owner

341
00:18:55.599 --> 00:18:58.519
of Adult Care Assistants home Care and she is part

342
00:18:58.559 --> 00:19:02.559
of OSNAHA, the Arizona in Home Care Association as well

343
00:19:02.640 --> 00:19:09.160
as the HCAAOA, which is the Home Care Association of America.

344
00:19:09.359 --> 00:19:14.720
Actually the president of the Arizona chapter for that, advocating

345
00:19:14.799 --> 00:19:17.640
and trying to push for regulations here in Arizona to

346
00:19:17.759 --> 00:19:20.880
protect our seniors. That's the big thing is because it's

347
00:19:20.920 --> 00:19:23.559
really leading our vulnerable population.

348
00:19:25.039 --> 00:19:27.279
At risk without those.

349
00:19:27.400 --> 00:19:31.759
So when choosing a home care agency, that's probably the

350
00:19:31.799 --> 00:19:34.400
first thing you want to do is just educate yourself.

351
00:19:34.839 --> 00:19:38.079
Is this agency part of OSMAHA or part of the

352
00:19:38.119 --> 00:19:41.799
Homecare Association of America? Are they holding themselves to higher

353
00:19:41.799 --> 00:19:46.880
standards because nobody's watching us, nobody's checking in, nobody's nobody's

354
00:19:46.880 --> 00:19:50.799
doing that for you. So if you hire a company

355
00:19:50.799 --> 00:19:53.599
that's A ten ninety nine, they're hiring their employees at

356
00:19:53.599 --> 00:19:55.720
a ten ninety nine, not W two, So they're not

357
00:19:55.799 --> 00:19:59.319
taking any risks or liabilities on your behalf if they

358
00:19:59.400 --> 00:20:03.039
do not have W to employees, So that basically you're

359
00:20:03.119 --> 00:20:06.880
hiring a private caregiver. If something happens within your home,

360
00:20:07.599 --> 00:20:10.920
you're fully responsible. So a lot of times they're like, Oh,

361
00:20:10.920 --> 00:20:13.000
I'm just going to use my friend from church because

362
00:20:13.079 --> 00:20:16.240
it's cheaper, or I'm going to use this agency because

363
00:20:16.279 --> 00:20:19.960
they're cheaper. Well, is it cheaper because they're not paying

364
00:20:20.039 --> 00:20:23.480
all of those taxes and liabilities and insurances that are

365
00:20:23.480 --> 00:20:25.880
actually going to protect you in the end. Right, So

366
00:20:26.720 --> 00:20:30.880
that that alone is the biggest question, and we help

367
00:20:30.920 --> 00:20:34.119
people when they're calling around, I always tell them we

368
00:20:34.200 --> 00:20:36.400
may not be the one you choose, and that's okay.

369
00:20:36.759 --> 00:20:41.160
There are multiple agencies that do a great job. But

370
00:20:41.240 --> 00:20:45.359
if you're going to shop or research, please go to

371
00:20:45.400 --> 00:20:49.640
that OSNAHA dot org website and any home care agency

372
00:20:49.640 --> 00:20:52.599
that's listed on there. I would hunter, I would highly

373
00:20:53.480 --> 00:20:55.119
I would. I would say they would be okay to

374
00:20:55.160 --> 00:20:56.920
go with because they are the ones that are being

375
00:20:56.920 --> 00:20:59.920
held those higher standards. We have to make sure our

376
00:21:00.079 --> 00:21:04.720
caregivers are background checked. We do, you know, state and

377
00:21:04.759 --> 00:21:09.119
federal background checks on them. They have to have a

378
00:21:09.119 --> 00:21:12.240
fingerprint Clearance Card TB, they have to be CPR for

379
00:21:12.359 --> 00:21:16.960
state certified driving records. We pull five years prior to employment.

380
00:21:17.359 --> 00:21:19.079
I mean, because a lot of our clients need that

381
00:21:19.119 --> 00:21:21.920
transportation assistance, so we need to make sure that they're

382
00:21:21.960 --> 00:21:24.039
in somebody that's safe to be with.

383
00:21:25.240 --> 00:21:26.279
And then.

384
00:21:27.480 --> 00:21:31.240
Drug testing. We drug test at time of employment, at

385
00:21:31.319 --> 00:21:35.200
higher and then randomly throughout. We get some pushback, you know,

386
00:21:35.680 --> 00:21:38.039
we even say yes for marijuana, we're going to test

387
00:21:38.079 --> 00:21:42.400
for that, and it's legal, it is, but you still

388
00:21:42.440 --> 00:21:45.200
can't be under the influence. So we are one hundred

389
00:21:45.240 --> 00:21:48.559
percent drug free. Our caregivers are one hundred percent drug

390
00:21:48.559 --> 00:21:52.480
free because again, we are putting our clients at risk

391
00:21:52.559 --> 00:21:56.160
at any time that's going Toady falls outside these guidelines, right,

392
00:21:56.599 --> 00:21:58.240
And I think.

393
00:21:58.119 --> 00:21:59.960
You hit the nail on the head. A lot of people,

394
00:22:00.000 --> 00:22:06.079
well don't think about you know, like you said, hiring

395
00:22:06.200 --> 00:22:09.680
a friend of theirs from church or their neighbor. Says, oh,

396
00:22:09.720 --> 00:22:12.000
I had this person help me. It was just for

397
00:22:12.079 --> 00:22:14.440
a couple of weeks or a month or six weeks

398
00:22:14.440 --> 00:22:17.880
while I rehabbed, and it was so great, and they're

399
00:22:17.920 --> 00:22:22.119
a lot less expensive, and but you don't realize that

400
00:22:22.119 --> 00:22:25.759
there are so many different things that can happen, especially

401
00:22:25.960 --> 00:22:30.000
if like if you need them, possibly need them around

402
00:22:30.039 --> 00:22:32.480
the clock, where you've invited them in and they're now

403
00:22:32.519 --> 00:22:35.079
living in one of your extra rooms, you know, for

404
00:22:35.160 --> 00:22:37.920
four or six weeks while you rehab, you get to

405
00:22:37.960 --> 00:22:41.480
the point then where you're done, you don't need their services. Well,

406
00:22:42.640 --> 00:22:45.680
sometimes people have had to go through the eviction process

407
00:22:45.759 --> 00:22:50.000
to get them out because right or you know, even

408
00:22:50.000 --> 00:22:53.400
if they're not living with you, but they're they're at

409
00:22:53.440 --> 00:22:59.920
your place, you know, helping you and they slip and fall. Yep,

410
00:23:00.079 --> 00:23:02.880
well now you could be held responsible for all of

411
00:23:02.880 --> 00:23:04.000
their medical costs.

412
00:23:06.079 --> 00:23:11.400
Yeah, there's just yeah, there's so much that wrong.

413
00:23:12.160 --> 00:23:14.440
Yeah, and that I think is, like I said, the

414
00:23:14.480 --> 00:23:17.279
biggest thing if I could educate on anything, I think

415
00:23:17.359 --> 00:23:21.480
it would be hiring privately versus a vetted home care agency.

416
00:23:22.440 --> 00:23:22.759
Yeah.

417
00:23:23.119 --> 00:23:26.279
Yeah, definitely it might cost you a little bit more

418
00:23:26.319 --> 00:23:29.480
out of pocket, but the benefits that you're getting far

419
00:23:29.680 --> 00:23:30.319
outweigh that.

420
00:23:31.039 --> 00:23:35.119
Just the peace of mind knowing right that if.

421
00:23:36.000 --> 00:23:39.559
My caregiver got sick or got into an accident, or

422
00:23:39.880 --> 00:23:42.599
their kid got sick or something, that there's going to

423
00:23:42.599 --> 00:23:45.880
be a backup. I'm not going to go without. And

424
00:23:46.319 --> 00:23:51.359
if they happen to get hurt at my home, then

425
00:23:52.119 --> 00:23:55.559
I have peace of mind knowing, right, barring any.

426
00:23:55.559 --> 00:23:58.759
Negligence and stuff like that, but I have peace of.

427
00:23:58.720 --> 00:24:02.000
Mind knowing that the the agency is going to cover

428
00:24:02.200 --> 00:24:05.640
that based on their insurance and all of that.

429
00:24:06.279 --> 00:24:08.480
Yeah, and I think too, the biggest thing is those

430
00:24:08.519 --> 00:24:12.359
boundaries that get crossed when there's no oversight and you've

431
00:24:12.359 --> 00:24:16.160
got somebody just coming and going. We've seen it so

432
00:24:16.359 --> 00:24:18.920
many times, and a lot of times we get called

433
00:24:18.960 --> 00:24:21.799
in because the caregiver has now you know, there's a

434
00:24:21.839 --> 00:24:24.680
lawsuit against this caregiver, or there's been something that's happened.

435
00:24:24.680 --> 00:24:27.920
They've started this, they were stealing from the clients, or

436
00:24:29.160 --> 00:24:31.839
families are getting involved because they feel like they're getting

437
00:24:32.160 --> 00:24:35.920
their loved ones getting taken advantage of. So just having

438
00:24:36.240 --> 00:24:41.759
oversight from an agency, a vetted agency, there's no comparison

439
00:24:41.799 --> 00:24:42.000
to that.

440
00:24:42.480 --> 00:24:42.839
Yeah.

441
00:24:43.039 --> 00:24:48.000
Yeah, And I wasn't aware of the Healthcare Association of America.

442
00:24:48.599 --> 00:24:51.240
And that's awesome that Crystal you said she's currently the

443
00:24:51.279 --> 00:24:53.519
president for the Arizona chapter.

444
00:24:53.960 --> 00:24:55.200
Wow, that's awesome.

445
00:24:55.240 --> 00:24:59.119
And actually, on a side note, I think Brian Watson,

446
00:24:59.160 --> 00:25:03.440
our community outreach specialist that's in Tucson, is going to

447
00:25:03.480 --> 00:25:07.079
be doing a panel with a few other people with Crystal.

448
00:25:08.119 --> 00:25:10.559
I just seen Brian a couple of weeks ago. He

449
00:25:10.720 --> 00:25:13.839
was on a we did a presentation.

450
00:25:14.519 --> 00:25:16.079
Oh was it a couple of weeks ago that he

451
00:25:16.079 --> 00:25:16.839
did it with you guys.

452
00:25:17.119 --> 00:25:21.720
Yeah, okay, I was going back and try updating the

453
00:25:21.759 --> 00:25:24.720
schedule and I'm like Crystal Wilke and said, why do

454
00:25:24.759 --> 00:25:26.759
I know that name? And then I looked more into

455
00:25:26.799 --> 00:25:28.640
it and I'm like, oh, that's more Mary works.

456
00:25:29.039 --> 00:25:31.039
Yes. Yeah, So I went down to Tucson, I think

457
00:25:31.039 --> 00:25:33.079
it was about two weeks ago and Brian was there

458
00:25:33.119 --> 00:25:35.200
and he presented on Rose did an amazing job.

459
00:25:35.400 --> 00:25:37.119
Oh good good, yeah, good like.

460
00:25:37.680 --> 00:25:41.359
But yeah, so you know, obviously the show is called

461
00:25:41.440 --> 00:25:46.839
Let's talk about scams, but you know, I think a

462
00:25:46.839 --> 00:25:49.519
lot of times we talk about online scams and you know,

463
00:25:49.599 --> 00:25:54.000
people you don't know, where it's more of exploitation right

464
00:25:54.039 --> 00:25:58.880
when it's people you do know. But it does happen

465
00:26:00.119 --> 00:26:02.839
because and it has happened here in the Phoenix area

466
00:26:03.400 --> 00:26:08.680
where people have recently you know, lost their spouse and

467
00:26:08.720 --> 00:26:12.839
then somebody befriends them, you know, and gets them to

468
00:26:12.880 --> 00:26:15.200
allow them to move in to help take care of them,

469
00:26:15.319 --> 00:26:18.559
and it just snowballs after that. Right then assets are

470
00:26:18.599 --> 00:26:22.880
turned over into the caregiver's name and all that stuff,

471
00:26:22.960 --> 00:26:25.039
and it can just and then you you're at a

472
00:26:25.079 --> 00:26:30.440
point where it's like what's my recourse? Right, so that

473
00:26:30.759 --> 00:26:35.559
having that association like OSNAHA, which for people that aren't familiar,

474
00:26:35.759 --> 00:26:39.200
it's Arizona in Home Care Association. But the website is

475
00:26:39.279 --> 00:26:42.279
a z NAS in nancy.

476
00:26:42.440 --> 00:26:45.519
Ha dot org. Correct.

477
00:26:46.240 --> 00:26:48.000
Yeah, And you can go in there and you can

478
00:26:48.039 --> 00:26:49.759
look at a list of there, you can look at

479
00:26:49.759 --> 00:26:53.240
a directory and if I remember right, it says a

480
00:26:53.279 --> 00:26:56.200
little bit about each company and what type of like

481
00:26:56.240 --> 00:27:01.160
if you're if you're credited with the VA, they'll put

482
00:27:01.200 --> 00:27:02.240
that in there as well.

483
00:27:04.240 --> 00:27:04.720
Yeah.

484
00:27:04.880 --> 00:27:07.680
Yeah, and it's it's nice because you know, like I said,

485
00:27:07.680 --> 00:27:10.359
we served most of the valley here, but sometimes I

486
00:27:10.359 --> 00:27:15.440
get calls for areas outside of where we're at. True, right,

487
00:27:15.640 --> 00:27:17.839
I can go to Osnaha dot org. I can put

488
00:27:17.880 --> 00:27:20.240
in their zip code or an address and say, you know,

489
00:27:20.319 --> 00:27:23.319
home carees in your here, and it will give me

490
00:27:23.359 --> 00:27:26.119
a list of homecares within that area for them that

491
00:27:26.200 --> 00:27:28.680
I can say, you know, I've personally never used them,

492
00:27:28.759 --> 00:27:31.640
it's out of our area, but this is who Osnaha

493
00:27:31.720 --> 00:27:34.880
dot org would recommend. Again, if I can pull a

494
00:27:34.960 --> 00:27:37.640
name off of that website, I would feel I feel

495
00:27:37.640 --> 00:27:39.240
good about saying give them a call.

496
00:27:39.599 --> 00:27:41.720
Yeah, And you can even pull a few of them

497
00:27:41.799 --> 00:27:44.799
off of there, right if you want to interview two

498
00:27:44.880 --> 00:27:46.519
of them, or three of them or five of them,

499
00:27:46.559 --> 00:27:48.160
you know, whatever makes you feel comfortable.

500
00:27:48.519 --> 00:27:52.839
Yeah, yeah.

501
00:27:53.160 --> 00:27:56.839
Is there anything else that you have come across or

502
00:27:56.920 --> 00:27:58.839
heard about when it's in home care?

503
00:28:00.480 --> 00:28:00.599
Like?

504
00:28:00.839 --> 00:28:04.279
Well, how about like if somebody's interviewing a company, like,

505
00:28:04.680 --> 00:28:07.799
are there specific questions that are really good that they

506
00:28:07.799 --> 00:28:09.440
should be asking these companies?

507
00:28:10.519 --> 00:28:11.200
Absolutely?

508
00:28:11.759 --> 00:28:14.240
Again, I think the biggest one it's it's you know,

509
00:28:14.279 --> 00:28:16.519
we don't know what we don't know. So when you're

510
00:28:16.559 --> 00:28:19.440
calling around again, a lot of people get hung up

511
00:28:19.440 --> 00:28:23.119
on the cost. Put cost to the side. I don't

512
00:28:23.119 --> 00:28:25.920
feel like you can really put a price on your health.

513
00:28:28.039 --> 00:28:32.000
You're going to get a range of pricing, and just

514
00:28:32.000 --> 00:28:33.480
think of it. You know, if you're going on a

515
00:28:33.559 --> 00:28:36.480
vacation and you want to pay for the best hotel,

516
00:28:36.599 --> 00:28:38.720
you're gonna have to pay a little bit more, right, right,

517
00:28:38.759 --> 00:28:40.799
So sometimes you are going to get what you pay for.

518
00:28:40.880 --> 00:28:43.119
So please don't get hung up on the pricing. But

519
00:28:43.240 --> 00:28:47.079
when you're calling around, please please do your research. I

520
00:28:47.160 --> 00:28:49.960
highly encourage that the first thing you want to ask

521
00:28:50.559 --> 00:28:53.839
again to protect yourself, is are your employees ten ninety

522
00:28:53.880 --> 00:28:57.400
nine or W two. Okay, that's the biggest question you

523
00:28:57.440 --> 00:28:59.559
want to ask, because then you know whether or not

524
00:28:59.599 --> 00:29:02.400
you're going to be solely responsible for risks and my

525
00:29:02.480 --> 00:29:05.799
abilities or is the agency that you're hiring going to

526
00:29:05.839 --> 00:29:06.440
take on that.

527
00:29:07.119 --> 00:29:09.759
Right And if they're W two, then that means they're

528
00:29:09.759 --> 00:29:12.079
employed by the agency and the agency is going to

529
00:29:12.119 --> 00:29:12.880
assume the risk.

530
00:29:13.440 --> 00:29:19.279
Correct, Okay, yes, so those and are there long term

531
00:29:19.279 --> 00:29:22.880
contracts some agencies, you know, it's in the fine fine

532
00:29:22.920 --> 00:29:25.640
print that you know you're signing this contract and you

533
00:29:25.680 --> 00:29:27.359
need to give us at least two weeks to a

534
00:29:27.400 --> 00:29:33.039
month to discontinue services. That's not always feasible, So just

535
00:29:33.079 --> 00:29:37.440
find out really what is entailed in the documents that

536
00:29:37.480 --> 00:29:40.559
you're signing. Am I obligated? Do I need to pay

537
00:29:40.640 --> 00:29:44.720
upfront for services? A few agencies do require deposit upfront.

538
00:29:45.640 --> 00:29:48.000
We do not. We you know, we come in, we

539
00:29:48.039 --> 00:29:51.559
do that initial assessment, no charge to you, and then

540
00:29:52.079 --> 00:29:54.400
based off of what your needs are and what our

541
00:29:54.440 --> 00:29:57.200
professional opinion is from our care manager, we come up

542
00:29:57.240 --> 00:30:00.759
with a game plan and then you pay for services

543
00:30:00.880 --> 00:30:04.680
that you utilize after the facts. We we you know,

544
00:30:05.039 --> 00:30:09.119
will invoice you for your services every two weeks and

545
00:30:09.240 --> 00:30:11.440
there's no upfront costs to get started.

546
00:30:12.599 --> 00:30:16.720
Okay, you mentioned you guys do an in home assessment

547
00:30:16.880 --> 00:30:20.440
free of charge. You go into that a little bit more.

548
00:30:21.079 --> 00:30:24.680
Yeah, So when we get the initial phone call, we're exploring,

549
00:30:24.799 --> 00:30:27.160
you know, from that phone call what they feel their

550
00:30:27.160 --> 00:30:31.119
need is. But a lot of times some people are

551
00:30:31.119 --> 00:30:35.079
not true reporters. Right, They're going to explain their best

552
00:30:35.160 --> 00:30:39.000
day when really that's not been their best day for

553
00:30:39.400 --> 00:30:41.640
a long time. A lot of times people wait till

554
00:30:41.680 --> 00:30:44.160
the crisis happened to call us. So we say, get

555
00:30:44.160 --> 00:30:47.640
ahead of it. Don't wait till that crisis happens. Once

556
00:30:47.640 --> 00:30:52.319
you start seeing the signs of forgetting medications, missing their meals,

557
00:30:53.000 --> 00:30:57.720
falls or fear of falling, even difficulty with keeping up

558
00:30:57.720 --> 00:31:01.359
the house, maybe a loved one's been taking care of

559
00:31:01.400 --> 00:31:05.000
them and they're just getting that burnout isolation again the

560
00:31:05.039 --> 00:31:10.079
companionship piece that I was talking about, memory changes, or

561
00:31:10.079 --> 00:31:12.880
they're no longer safe to drive, right. They don't want

562
00:31:12.880 --> 00:31:14.720
to give up their driving, but we can see that

563
00:31:14.759 --> 00:31:17.119
it's no longer safe. That's when we need to start

564
00:31:17.160 --> 00:31:20.440
having these these conversations and having the phone call come in.

565
00:31:21.039 --> 00:31:24.039
But from that initial phone call, it's exploratory. We're going

566
00:31:24.119 --> 00:31:25.880
to be asking a lot of questions, trying to get

567
00:31:25.920 --> 00:31:28.279
some background on it, and then our next step would be,

568
00:31:28.359 --> 00:31:30.599
you know, thank you so much for sharing this with me.

569
00:31:30.720 --> 00:31:32.839
I would love to have my care manager come out

570
00:31:32.839 --> 00:31:36.839
and meet with you do a quick home in home assessment. Again,

571
00:31:36.920 --> 00:31:39.759
it's a it's a chance to get eyes on the

572
00:31:39.839 --> 00:31:44.759
client on what's truly happening, eyes on the home. Sometimes,

573
00:31:44.839 --> 00:31:46.759
you know, we don't feel comfortable sending a caregiver into

574
00:31:46.799 --> 00:31:49.039
home that we've not been into, so we want to

575
00:31:49.240 --> 00:31:52.759
for sure make sure it's safe. Is it a hoarding

576
00:31:52.799 --> 00:31:56.079
situation or you know, are there holes in the floor,

577
00:31:56.119 --> 00:31:59.079
is it running water? You know, is it even safe

578
00:31:59.079 --> 00:32:02.000
for our senior to be there before we send a

579
00:32:02.200 --> 00:32:03.000
chargiver in there.

580
00:32:03.039 --> 00:32:04.039
So that's huge.

581
00:32:04.039 --> 00:32:06.839
If you're getting people that are doing online assessments or

582
00:32:06.880 --> 00:32:09.160
over the phone assessments and not even stepping foot into

583
00:32:09.160 --> 00:32:12.559
your home, that's of a concern because you don't know

584
00:32:12.599 --> 00:32:16.680
what you're sending somebody else into. So we schedule that

585
00:32:17.200 --> 00:32:20.319
appointment again free of charge to you. We come in.

586
00:32:20.480 --> 00:32:22.920
It's usually about an hour, it could be an hour

587
00:32:22.960 --> 00:32:25.039
and a half. Each case is different, depending on what

588
00:32:25.400 --> 00:32:28.720
we're going into but we're gonna not just talk about

589
00:32:28.839 --> 00:32:31.240
your needs, but we're going to do like a physical

590
00:32:31.240 --> 00:32:34.480
assessment as well. You know, you say you walk, just

591
00:32:34.480 --> 00:32:37.119
sign okay, show me. Oh, I see you have a walker.

592
00:32:37.200 --> 00:32:39.400
Let's see how you get up and down with that walker.

593
00:32:40.839 --> 00:32:42.559
You need help with a shower? Why do you need

594
00:32:42.599 --> 00:32:45.319
help with a shower? Is the bath cluttered? Is there

595
00:32:45.359 --> 00:32:47.480
not room to move around in the bath? Do you

596
00:32:47.519 --> 00:32:50.000
have the proper DM in place? Do you need a

597
00:32:50.039 --> 00:32:52.359
shower bench? Do you have the handheld shower head? So

598
00:32:52.640 --> 00:32:56.039
we're going in at we're assessing not just them but

599
00:32:56.160 --> 00:33:00.400
the home to set them up for best services and

600
00:33:01.039 --> 00:33:06.119
how can we serve them best in their right right?

601
00:33:06.200 --> 00:33:09.440
And especially you know for people that their family is

602
00:33:09.480 --> 00:33:13.880
out of town, you know, out of state, and so

603
00:33:13.920 --> 00:33:17.880
they're not there, they can't come every weekend, right and

604
00:33:18.079 --> 00:33:23.799
check things out. Having that professional set of eyes that

605
00:33:23.920 --> 00:33:28.799
is actually evaluating and knows the questions to ask, knows

606
00:33:28.960 --> 00:33:33.039
what to look for, knows what should be there but

607
00:33:33.079 --> 00:33:37.720
it's not there, right, that can help? Is just I

608
00:33:37.759 --> 00:33:40.920
think that all of that brings so much peace of mind.

609
00:33:41.640 --> 00:33:45.119
Yeah, yeah, and again we were in the industry, right,

610
00:33:45.160 --> 00:33:48.640
we see this every day. This is what we we

611
00:33:48.720 --> 00:33:52.000
live and breathe. And those that are calling us, they're

612
00:33:52.000 --> 00:33:55.039
in the moment, they're in the crisis there. They don't

613
00:33:55.079 --> 00:33:58.720
know where to go the next steps, and so if

614
00:33:58.759 --> 00:34:02.160
nothing else, it's a phone call and it's resources. My

615
00:34:02.240 --> 00:34:05.119
background is social work, so I'm all about resources. I

616
00:34:05.160 --> 00:34:07.799
want to make sure everybody gets all the answers and

617
00:34:07.839 --> 00:34:12.039
solutions that they possibly could need, whether that's our services

618
00:34:12.119 --> 00:34:16.039
or other services. I have a huge list of resources

619
00:34:16.039 --> 00:34:18.760
that I refer to all the time because I'm looking

620
00:34:18.800 --> 00:34:22.119
at each client holistically, not just oh, they called me

621
00:34:22.119 --> 00:34:24.320
because they feel like they need my service. At the

622
00:34:24.440 --> 00:34:26.800
end of the day, if they need my service, I

623
00:34:26.840 --> 00:34:30.400
am sure there's other services that can benefit then and

624
00:34:30.480 --> 00:34:32.920
have that continuity of care across the board.

625
00:34:33.079 --> 00:34:36.280
Right right, Yeah, because you mentioned it earlier, you don't

626
00:34:36.280 --> 00:34:37.079
know what you don't know?

627
00:34:37.960 --> 00:34:42.920
Yeah, right. And the other thing was the.

628
00:34:42.880 --> 00:34:45.159
Whole you know a lot of people do have life

629
00:34:45.159 --> 00:34:50.679
insurance policies. Yeah, but we think about when we think

630
00:34:50.719 --> 00:34:53.400
about life insurance, we think about it is it's going

631
00:34:53.480 --> 00:34:56.960
to be there to take care of the expenses when

632
00:34:57.000 --> 00:34:59.280
I pass. So I'm not going to burden my family

633
00:34:59.360 --> 00:35:02.719
with that but you can tap depending on how it's

634
00:35:02.760 --> 00:35:04.920
written and what kind of policy it is, you can

635
00:35:04.960 --> 00:35:08.079
tap into that ahead of time to help take hair.

636
00:35:08.840 --> 00:35:11.159
Yeah, and that's something that a lot of people don't realize,

637
00:35:11.159 --> 00:35:14.199
and so we're really trying to educate them now on that, Like,

638
00:35:14.519 --> 00:35:16.440
you don't have to wait till you pass to have

639
00:35:16.800 --> 00:35:17.679
those benefits.

640
00:35:19.000 --> 00:35:19.639
Use it now.

641
00:35:19.800 --> 00:35:23.159
This is this is something you've been paying into. Use

642
00:35:23.199 --> 00:35:25.159
it for when you need it. So as long as

643
00:35:25.159 --> 00:35:29.039
your policy has it, we encourage you to use it.

644
00:35:29.760 --> 00:35:34.039
Right. And then you mentioned Medicare has a new.

645
00:35:36.039 --> 00:35:37.159
Policy.

646
00:35:37.239 --> 00:35:41.199
Yeah, it's called the Guide Program through Medicare, And again

647
00:35:41.239 --> 00:35:45.559
it's very limited on the hours that they allot per individual,

648
00:35:46.639 --> 00:35:49.159
but they're starting to see the needs. So that's exciting

649
00:35:49.719 --> 00:35:55.320
because previously home care Medicare turned their head.

650
00:35:55.159 --> 00:35:57.599
To right, Well, it was always after the fact, right

651
00:35:57.840 --> 00:36:00.760
they want they would pay once you got hurt and

652
00:36:00.800 --> 00:36:04.519
went into the hospital or went into rehab or whatever,

653
00:36:04.679 --> 00:36:09.440
and it's always reactive. So I'm glad to hear that

654
00:36:10.000 --> 00:36:13.400
the government, part of the government is actually seeing the

655
00:36:13.519 --> 00:36:18.199
need for if we can just help people be proactive

656
00:36:18.559 --> 00:36:21.679
about things where they can stay in their home safely

657
00:36:22.320 --> 00:36:25.039
for a longer period of time. We're going to save

658
00:36:25.360 --> 00:36:29.719
so much more money than having to pay for hospital stays, surgeries,

659
00:36:30.440 --> 00:36:31.840
you know, all this other stuff.

660
00:36:32.199 --> 00:36:35.159
Yeah, and I've always said that be proactive, not reactive,

661
00:36:35.559 --> 00:36:38.920
and I see home care as the preventative peace. You

662
00:36:39.000 --> 00:36:42.480
get services in there before that crisis happens, you're going

663
00:36:42.559 --> 00:36:47.039
to have less hospitalizations. Let's rehab visits, less falls.

664
00:36:47.199 --> 00:36:47.360
Right.

665
00:36:47.920 --> 00:36:49.679
It doesn't guarantee that you're not going to fall, but

666
00:36:50.000 --> 00:36:52.119
get us in there early, we can we start seeing

667
00:36:52.119 --> 00:36:54.400
the signs and we can start getting resources in there

668
00:36:54.480 --> 00:36:58.079
and prevent a lot of what happens.

669
00:36:57.760 --> 00:37:01.119
Next instead of waiting for something to happen and then go,

670
00:37:01.239 --> 00:37:03.920
oh my gosh. Right, it's kind of the same thing

671
00:37:03.960 --> 00:37:06.639
with what we do. Right, a lot of people are like,

672
00:37:07.320 --> 00:37:09.480
they don't say it, but they're thinking it, Oh, my

673
00:37:09.559 --> 00:37:11.679
loved one will never fall victim to a scam or

674
00:37:11.719 --> 00:37:15.000
I'll never you know, fall into a scam. And it's like, well,

675
00:37:15.159 --> 00:37:18.639
if credit card's been compromised, do you, in essence have

676
00:37:18.960 --> 00:37:21.880
you know whether you know anyways? It's I could go

677
00:37:21.920 --> 00:37:24.920
on and on about that, but it's it's being it's

678
00:37:25.000 --> 00:37:27.960
being proactive and going why do you want to wait

679
00:37:28.800 --> 00:37:31.760
to see if it happens to clean up the mess

680
00:37:32.440 --> 00:37:35.519
and then all the added costs on top of it.

681
00:37:36.239 --> 00:37:39.800
Right, I always say, you're just one fall away, one

682
00:37:39.880 --> 00:37:44.239
fall away from major life changes. So get us in

683
00:37:44.280 --> 00:37:47.679
there early, be proactive, let us prevent some of the

684
00:37:48.239 --> 00:37:49.480
things that could happen.

685
00:37:49.960 --> 00:37:53.519
Right, And you mentioned another thing was that you know.

686
00:37:54.960 --> 00:37:58.320
A lot of people wait until they have the need

687
00:37:58.360 --> 00:38:02.159
for it, and usually when the need arises, it's a

688
00:38:02.199 --> 00:38:05.960
panic situation because you need to have it right away.

689
00:38:06.840 --> 00:38:11.559
And so if you can, you know, call you guys,

690
00:38:12.039 --> 00:38:15.599
talk to you about what you do, if any your

691
00:38:15.599 --> 00:38:19.480
insurances would fall under that, the VA whatever, get your

692
00:38:19.519 --> 00:38:22.360
private you know, and and then you know, look at

693
00:38:22.360 --> 00:38:25.719
OSNAHA and look for a few other ones you know,

694
00:38:26.519 --> 00:38:29.239
or if they're not in the service area of where

695
00:38:29.239 --> 00:38:31.679
you guys work, you know, they can put in the

696
00:38:31.719 --> 00:38:34.760
service area, find out places that are in those areas,

697
00:38:35.239 --> 00:38:40.480
interview them, gather the information and Okay, maybe you need

698
00:38:40.519 --> 00:38:43.079
to make a phone call once a year just to update,

699
00:38:43.280 --> 00:38:46.320
have your price is increased, have you changed anything? Right,

700
00:38:47.880 --> 00:38:51.719
But so when the need arises, you're not going to

701
00:38:51.880 --> 00:38:55.039
panic because as I tell people, and we talk about

702
00:38:55.039 --> 00:38:57.639
this a lot, when it comes to a tech support person.

703
00:38:58.239 --> 00:39:00.360
Nobody wants to have a tech support person in their

704
00:39:00.360 --> 00:39:04.079
back pocket. They wait until the need arises, and it's

705
00:39:04.159 --> 00:39:07.239
usually a panic situation. They google and take the first

706
00:39:07.599 --> 00:39:11.719
first person they find, which could be somebody who's not reputable,

707
00:39:11.840 --> 00:39:15.800
not legitimate, could be a full on scammer, right, and

708
00:39:16.679 --> 00:39:20.599
could cause a lot of devastation. So you know, they

709
00:39:21.320 --> 00:39:26.440
especially with Arizona not regulating non medical home health care companies,

710
00:39:26.800 --> 00:39:30.280
they could google and find some company that's not very

711
00:39:30.320 --> 00:39:36.119
reputable or that maybe is quote unquote scamming people, right,

712
00:39:36.960 --> 00:39:38.519
because they're in a panic situation.

713
00:39:38.840 --> 00:39:39.920
Panic is emotion.

714
00:39:40.639 --> 00:39:43.519
Yes, yeah, I one hundred percent. I always say get

715
00:39:43.559 --> 00:39:47.159
ahead of the game, do your research, get things in

716
00:39:47.239 --> 00:39:50.000
place before you need it. I do a lot of

717
00:39:50.000 --> 00:39:53.320
different vendor fares and people will walk by and I

718
00:39:53.320 --> 00:39:56.039
don't need it. Not ready for that yet, Yeah, you're not,

719
00:39:56.320 --> 00:39:58.760
but you never know when you might be. So having

720
00:39:58.800 --> 00:40:02.440
the information ahead of time, we'll do that. In home assessment,

721
00:40:02.480 --> 00:40:06.280
we'll do everything and have you on standby just because

722
00:40:06.719 --> 00:40:09.440
it doesn't mean you have to sign services, but you're ready.

723
00:40:09.519 --> 00:40:13.440
You're ready when that time comes, right, So always get

724
00:40:13.480 --> 00:40:14.079
ahead of the game.

725
00:40:14.280 --> 00:40:15.920
Yeah, I mean I didn't think I was going to

726
00:40:15.960 --> 00:40:18.480
need a home health care agency at fifty four, seven

727
00:40:18.559 --> 00:40:22.039
years ago, but I did, you know, I didn't anticipate

728
00:40:22.039 --> 00:40:25.960
breaking my knee and dislocating my elbow on all on

729
00:40:26.000 --> 00:40:28.440
my right side and having to be in a wheelchair.

730
00:40:28.559 --> 00:40:31.320
And yeah, my husband had to work and I had

731
00:40:31.360 --> 00:40:33.440
nobody else to take care of me, so I had

732
00:40:33.480 --> 00:40:35.079
to hire a home health care agency.

733
00:40:35.679 --> 00:40:35.840
You know.

734
00:40:35.960 --> 00:40:40.199
Luckily, my sister worked in the senior industry and so

735
00:40:40.440 --> 00:40:44.519
she had some companies that she had worked with that

736
00:40:45.039 --> 00:40:47.119
she referred me to, or she actually did the leg

737
00:40:47.199 --> 00:40:50.639
work and got it all worked out. But not everybody

738
00:40:50.880 --> 00:40:54.000
has those resources. Not everybody has a family member that's

739
00:40:54.039 --> 00:40:58.119
around that works in the industry that would have these resources.

740
00:40:58.519 --> 00:41:01.360
So yeah, it's really good, you know.

741
00:41:02.480 --> 00:41:06.079
Yeah, it's as same with you, Mary. I can't say.

742
00:41:06.000 --> 00:41:12.039
Enough about being proactive. Yeah, it just is peace of mind.

743
00:41:12.199 --> 00:41:17.480
So any other things you want to say about non

744
00:41:17.519 --> 00:41:20.840
medical home health care, about adult care assistance, home care.

745
00:41:20.800 --> 00:41:23.800
Well, I think another point that I wanted to touch

746
00:41:23.800 --> 00:41:27.559
on was a lot of times people overlook this too

747
00:41:27.719 --> 00:41:31.480
is the family caregiver, Right, You've got somebody that that's

748
00:41:31.639 --> 00:41:35.840
providing the care for you. Oh, Okay, they get burnt out, right,

749
00:41:36.320 --> 00:41:39.440
so use us as that respite piece. Let's give your

750
00:41:39.480 --> 00:41:43.000
loved one a break as well. They you know, a

751
00:41:43.039 --> 00:41:46.480
lot of times they're trying to balance their life. They've

752
00:41:46.519 --> 00:41:49.440
got careers, they're raising kids, and now they're also trying

753
00:41:49.480 --> 00:41:52.480
to care for a loved one. So asking for hope

754
00:41:52.519 --> 00:41:55.519
isn't isn't giving up. It's making sure that your loved

755
00:41:55.519 --> 00:41:59.559
one receives the best care possible while also protecting their health.

756
00:42:00.280 --> 00:42:01.840
Because burnout is a real thing.

757
00:42:02.079 --> 00:42:04.199
So well, yeah, if your.

758
00:42:04.039 --> 00:42:07.719
Caregiver gets burnt out, it's not good for their health.

759
00:42:07.800 --> 00:42:10.840
But then they can't give you the best care that

760
00:42:10.880 --> 00:42:12.920
you need if they're burnt out.

761
00:42:13.559 --> 00:42:17.559
Yep, So always tap into that too. Look, you you know,

762
00:42:17.960 --> 00:42:21.039
be the wife, be the daughter, and let somebody else

763
00:42:21.079 --> 00:42:23.679
do the care and take care of your loved one

764
00:42:23.719 --> 00:42:27.320
so you can, you know, keep that relationship with your

765
00:42:27.400 --> 00:42:28.599
loved one the way it should be.

766
00:42:28.880 --> 00:42:29.280
Right, And.

767
00:42:31.280 --> 00:42:35.639
The VA has a respite care program, and I don't

768
00:42:35.679 --> 00:42:38.199
know about other insurance companies that would be. You'd have

769
00:42:38.239 --> 00:42:41.280
to check with your insurance company or go over your

770
00:42:41.280 --> 00:42:44.800
policy with Mary or someone in her office and find

771
00:42:44.840 --> 00:42:46.079
out what all is available.

772
00:42:46.239 --> 00:42:48.559
Yeah, we would love to help walk through anybody through

773
00:42:48.559 --> 00:42:51.920
any of these and navigate that system for you and

774
00:42:52.000 --> 00:42:55.880
find out where where we could benefit you and use

775
00:42:55.920 --> 00:42:58.920
the services that you've been paying for, right absolutely, you

776
00:42:58.960 --> 00:43:01.920
pay into it, use it, I use it absolutely lot

777
00:43:01.960 --> 00:43:06.480
of the time. You know, you've served, you've you've given

778
00:43:06.679 --> 00:43:08.800
so much of your time. Now let us take care.

779
00:43:08.679 --> 00:43:10.960
Of you, right absolutely? Yeah.

780
00:43:11.280 --> 00:43:14.280
Yeah, And I think through the VA that respite care

781
00:43:14.480 --> 00:43:18.719
is available. I mean I don't know all the ins

782
00:43:18.760 --> 00:43:22.159
and outs of qualifying for there's so many different programs,

783
00:43:22.199 --> 00:43:25.800
but again, you guys know all that stuff. If you're

784
00:43:25.840 --> 00:43:30.320
a veteran, or if you're a spouse yes of a.

785
00:43:30.320 --> 00:43:33.079
Veteran, or a spouse of a veteran, please reach out

786
00:43:33.079 --> 00:43:35.639
to us. I would love to educate you on what

787
00:43:35.800 --> 00:43:37.719
services there are out there to help.

788
00:43:37.639 --> 00:43:39.840
You, especially with home care.

789
00:43:40.800 --> 00:43:43.440
Again, they don't need to have to have nursing services,

790
00:43:43.480 --> 00:43:47.280
they don't need a licensed nurse or PT anything like.

791
00:43:47.719 --> 00:43:50.639
There are home care services to help keep your loved

792
00:43:50.679 --> 00:43:51.920
one in their home.

793
00:43:52.480 --> 00:43:56.360
And do you guys help complete the forms with them?

794
00:43:56.480 --> 00:43:57.119
Do you guys?

795
00:43:57.159 --> 00:43:57.360
You know?

796
00:43:57.639 --> 00:43:59.360
Okay, yeah, because I know that's a big thing.

797
00:43:59.400 --> 00:44:03.280
With one in particular, I've heard is like a twenty

798
00:44:03.360 --> 00:44:06.239
or thirty page or well, I don't know about the

799
00:44:06.320 --> 00:44:08.440
form itself, but all the stuff you have to send

800
00:44:08.440 --> 00:44:10.280
in with it, it becomes cumbersome.

801
00:44:10.719 --> 00:44:13.159
It is a process, and our care managers do an

802
00:44:13.159 --> 00:44:17.519
amazing job. They'll walk you through step by step from

803
00:44:17.519 --> 00:44:22.559
the beginning from not only just submitting your request, but

804
00:44:22.599 --> 00:44:25.280
getting your appointment with your primary care doctor to getting

805
00:44:26.239 --> 00:44:30.400
that appointment scheduled. There's so many steps to the process,

806
00:44:30.800 --> 00:44:33.639
but our care managers have it down to a t

807
00:44:33.920 --> 00:44:36.440
and they be good pretty much expect a lot of

808
00:44:36.480 --> 00:44:37.760
the things good.

809
00:44:37.920 --> 00:44:42.280
All right, Wow, that's a lot of information, but it's

810
00:44:42.320 --> 00:44:44.800
a lot of valuable information. I am so happy that

811
00:44:44.840 --> 00:44:48.480
you're available, Mary, because I think there's a lot that

812
00:44:48.559 --> 00:44:51.760
people don't know about non medical home health care.

813
00:44:52.480 --> 00:44:57.400
Yes, yeah, I agree. You know, I've seen firsthand that

814
00:44:57.519 --> 00:45:01.239
the right caregiver, having somebody in place can change the

815
00:45:01.360 --> 00:45:05.320
entire family's life. So it's not just about helping somebody

816
00:45:05.599 --> 00:45:10.480
bathe or prepare meal. It's about giving families and you know,

817
00:45:10.519 --> 00:45:13.440
that peace of mind and allowing people to continue living

818
00:45:13.679 --> 00:45:15.880
with dignity in their.

819
00:45:15.719 --> 00:45:18.440
Home, that in their home right, which is which is

820
00:45:18.480 --> 00:45:21.360
where everybody wants to stay is in their home as

821
00:45:21.400 --> 00:45:27.039
long as possible. Yeah, so all right, thanks again Mary,

822
00:45:27.079 --> 00:45:32.199
I really appreciate all your knowledge and expertise on this.

823
00:45:32.760 --> 00:45:34.320
Well, thank you so much for having me.

824
00:45:34.760 --> 00:45:38.199
Yeah right, I hope to see you soon.

825
00:45:38.559 --> 00:45:39.639
All right, thank you, Joyce.

826
00:45:39.719 --> 00:45:43.519
Okay, all right, thanks Mary, good bye. All right, Well

827
00:45:43.519 --> 00:45:48.400
that's all we have for today. As Mary said, if

828
00:45:48.400 --> 00:45:52.840
you are wondering whether you have any life insurance policies,

829
00:45:53.000 --> 00:45:56.880
VA benefits, anything that will help help you with you

830
00:45:57.119 --> 00:46:00.480
navigate your non medical home health care, reach out to

831
00:46:00.519 --> 00:46:05.199
them at Adult Care Assistance home Care. They cover the

832
00:46:05.239 --> 00:46:08.800
majority of the valley and they are in Tucson as well.

833
00:46:10.360 --> 00:46:11.920
They not only can help.

834
00:46:11.800 --> 00:46:15.519
You navigate that they have an awesome team that can

835
00:46:15.639 --> 00:46:19.199
perform services for you in your home, but they also

836
00:46:19.239 --> 00:46:22.000
are a wealth of information for a wide variety of

837
00:46:22.039 --> 00:46:23.760
other resources that.

838
00:46:24.440 --> 00:46:26.119
You might need as well.

839
00:46:26.559 --> 00:46:31.000
And don't forget to visit our website at Rosadvocacy dot org.

840
00:46:31.639 --> 00:46:34.239
Social media links are at the top of the homepage.

841
00:46:34.599 --> 00:46:38.000
The newsletter sign up is down at the bottom for

842
00:46:38.079 --> 00:46:42.800
the emailed and or the mailed newsletter. And we are

843
00:46:42.840 --> 00:46:46.320
having an event coming up on October twenty fourth in

844
00:46:46.519 --> 00:46:50.400
Tempe at one hundred mile Brewing company, a champagne and

845
00:46:50.639 --> 00:46:54.400
chocolate tasting, and the chocolate will not be from the

846
00:46:54.480 --> 00:46:57.719
United States, It'll be from a lot of other areas,

847
00:46:57.800 --> 00:47:01.199
Europe and Asia. So you're going to get to taste

848
00:47:01.239 --> 00:47:05.880
some really really good chocolate and champagne. We'll have dinner

849
00:47:06.000 --> 00:47:10.840
and appetizers. Get on our website find out more information

850
00:47:11.119 --> 00:47:15.400
under events and sign up. There's some sponsorships available. You

851
00:47:15.480 --> 00:47:17.800
can buy your tickets and we look forward to seeing

852
00:47:17.840 --> 00:47:21.320
you there on Saturday, October twenty fourth. All right, Brian's

853
00:47:21.360 --> 00:47:24.320
going to be here the next few weeks with some

854
00:47:25.440 --> 00:47:29.199
fantastic information and I'll see you back here mid August.

855
00:47:29.599 --> 00:47:29.960
Thank you.

856
00:47:31.320 --> 00:47:34.360
Well, that's all the knowledge for this episode. Tune in

857
00:47:34.519 --> 00:47:38.599
every Tuesday at eight am Pacific time on KFOURHD Radio

858
00:47:38.760 --> 00:47:43.440
at KFOURHD dot com as Joyce explores a variety of knowledge.

859
00:47:43.480 --> 00:47:47.079
So you have the power to make scam protection your

860
00:47:47.199 --> 00:47:50.840
healthy habit, and until then, feel free to reach out

861
00:47:50.880 --> 00:47:53.440
to Joyce and let's talk about scams.