April 14, 2026
Watch out for scammers using remote access
Allowing remote access to your computer is basically the equivalent of allowing someone to have unfettered access to your finances and personal information. That is why scammers love to use remote access, but here is the deal – scammers don’t use the term remote access because many of us are familiar with the concept and would refuse to participate.
Let’s Talk About Scams is broadcast live Tuesdays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Let’s Talk About Scams TV Show is viewed on Talk 4 TV (www.talk4tv.com).
Let’s Talk About Scams Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.
Disclaimer: The information contained in this podcast is intended for informational purposes only and is not a substitute for individual professional / legal advice. The podcast information was carefully compiled from vetted sources and references; however, R.O.S.E. Resources / Outreach to Safeguard the Elderly cannot guarantee that you will not fall victim to a scam.
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WEBVTT
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This program is designed to provide general information with regards
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to the subject matters covered. This information is given with
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the understanding that neither the hosts, guests, sponsors, or station
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are engaged in rendering any specific and personal medical, financial,
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legal counseling, professional service, or any advice. You should seek
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the services of confident professionals before applying or trying any
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suggested ideas. The information contained in this podcast is intended
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for informational purposes only and is not a substitute for
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individual professional legal advice. The podcast information was carefully compiled
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from vetted sources and references. However, Rose Resources outreach to
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safeguard the elderly cannot guarantee that you will not fall
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victim to a scam. Let's talk about scams. It's the
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must listen show for anyone who wants to protect themselves
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and their loved ones from scams. Every Tuesday am Pacific
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time on K four HD Radio, Joyce Petrowski, founder of Rose,
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and her guests will provide valuable insights and practical tips
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on how to recognize and protect yourself from scams. And
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now here is your host, Joyce Petrowski.
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Good morning, everybody, Welcome to let's talk about scams. My
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name is Brian Watson, community outreach specialist for Rose Resources
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Outreach to safeguard the elderly, and I am filling in
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for Joyce for the next three weeks and it is
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a huge privilege because I love doing our radio show,
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so thank you for tuning in. The first thing I
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wanted to mention is we had our annual golf tournament
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on Friday and it was a huge success. We had
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almost ninety golfers and they were all out and had
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a great time. We had great weather in Phoenix, and
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I really appreciate all of our sponsors. It was a
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whole list of people businesses from the community really stepped
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up and helped out, helped us out. It provides a
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lot of our funding for what we do, including funding
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this radio show. So thank you for all of our sponsors,
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and thank you for all of our golfers and our volunteers.
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It was absolutely amazing. So today's topic is watch out
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for scammers using remote access. I have done almost one
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hundred presentations in the public warning people about scams, and
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I have really been focusing on remote access and I'll
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explain what it is. So I'm going to tell a
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story about a lady named Kathy, and I met her
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after a presentation. She came up and talked to me
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and shared her story and it's a heartbreaking story and
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it's affected her tremendously. And this is what happened. She
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was at home and she opened up her laptop and
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she received an email and purported to be from McAfee
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and she I think she actually had a McAfee service agreement,
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you know, she was using McAfee on her computer. And
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the email said, we have upgraded your service. It's going
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to be an extra twenty five dollars a month for
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some additional services that they provide. If you do not
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want this new level of access, please contact us within
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twenty four hours and we will take you back down
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to your original level of service. Well, Kathy is a
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very responsible human being handles her finances. She didn't want
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to pay that extra amount and she called the phone
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number and she didn't know she was talking to scammers,
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but they had targeted her and they're very good at
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what they do. And she said, I want to go
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back to my regular level service, you know, give me
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my twenty five dollars back, and the scammers the way
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they do it is they say, we don't issue refunds,
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no checks in the mail or things like that, and
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we don't give credits on your account. What they said
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is you, the customer, have to request the refund. So
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that is how the scam works. And she said okay,
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because she really didn't have a choice, and they said,
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we're going to send you a little message on your screen.
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Just agree to it, and a little thing popped up
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on her laptop screen and basically she gave them what
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is called remote access and then and we'll explain more
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about that in a second, and then they instructed her
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to type in the refund amount, so she typed in
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two five for twenty five dollars. Well, the scammers set
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this thing up. It's part of their scam that twenty
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five became twenty five thousand. And they instantly started yelling
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at her and accusing her of stealing twenty five thousand
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dollars from McAfee. You know, it's high pressure. They threatened
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her with all kinds of things, either calling the police
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or a lawsuit, and they said, you stole from us,
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you need to pay us back. So in the meantime,
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they actually behind the scenes on her computer were actually
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actually moved money around her accounts, because that's what they
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can do with remote access. Remote access is like giving
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a criminal unfettered access to your computer. So she could
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actually look on her screen and it actually looked like
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she received that twenty five thousand dollars. So they told her,
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you need to pay us back. They instructed her to
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withdraw money from her bank account, which she did. She
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drove down to the bank withdrew the twenty five thousand
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dollars and had cash in hand. They kept her on
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the phone. They directed her to a local convenience store
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and they gave her a QR code on her phone
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where she was skinned. She walked in there was a
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cryptocurrency ATM. There another story we're going to talk about.
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We've we've been talking about endlessly here at Rose and
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we'll be talking about again. Stay away from cryptocurrency ATMs.
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They're just fraud receptacles. But back to our story. They
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had her go to the cryptocurrency ATM scan her QR
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code and she fed in all that cash and she
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lost it, and it's just terrible. And then you know,
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at a certain point she realized she's been scammed. These
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Scammera's target her and it's actually frustrating, and it's a terrible,
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terrible story. Now, the key is, you know, the whole
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scenario is basically a scam. You know, it starts with
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that pop up. And if you give a criminal access
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to your computer through remote access, they can do all
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kinds of things. They can move stuff around, they can
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put malware or spire on your computer. They can do
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all kinds of different things. But here's the deal. The
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scammers will never call it remote access because if you
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hear the term remote access, you're like, wait, that's not right.
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You know, there's a legitimate reason to use remote access.
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I've had my son do it all the time. You know,
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he's a tech savvy guy. I was having issues with
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my printer. He is away at school. He said, let
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me let me tap into your computer. So he sent
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me a little message. I agreed. He did some work
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behind the scenes made my printer work. So there's a
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legitimate reason to use remote access, but only do it
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with someone you absolutely trust. This I knew I was
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talking to my son. There's a lot of scams out
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there where someone will call you up and say this
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is Microsoft or this is some other computer company and
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we've detected a virus on your computer. These are scammers.
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They want remote access. Just the other day, my dad
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received a scam email and he forwarded it to me,
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and I had some free time, so I just wanted
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to gain some learning, learn, learn how the scammers are
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doing these things. And it was one of those refund
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you know, a false charge and you asked for a refund.
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And I was talking to this scammer and he told
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me to open up a new tab on my screen
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and he was going to have me type in some website.
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He called it their internal server, but really they were
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taking me to a remote site where they can do
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remote access. I told him he was a scammer, and
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I hung up the phone. So, yeah, there's with the
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remote access. There's various various versions of it, and even
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versions we haven't even heard of yet. But anytime you
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hear about a hacked account or something wrong with your computer,
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it's a total scam, you know. And these scammers are
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really good. They can actually modify the HTML on your screen,
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meaning they can change the words. They can go in
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there and they're they'll look at your bank account and
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show the current balances. They can actually modify the dollar amounts,
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which is really really scary. So the key is you
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never believe anybody that calls you up about your computer.
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Just it's hard to do. It's Joyce and I talk
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a lot about having skepticism. It's okay to be skept
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goal it's it's a healthy skepticism. Anytime you receive an email,
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a text message, a voicemail, you have to ask yourself,
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could this be a scam? So here's some tips as
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it relates to this remote access. Legitimate companies will never
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call you out of the blue and ask for remote access.
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You know. The only time you should ever be doing
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remote access is with the company you work for, your employer.
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Maybe if it's a computer company where you know where
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you pay for a service and you know the people
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and you absolutely sure it's them, or you know or
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a trusted family member or friend. Never ever believe that
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that company is calling you. You know, just hang up
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the phone and you want to call from a verified number.
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Don't do a Google search and take the top search
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result at the top, because a lot of times scammers
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will pay to get top of the list. Do your research.
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Make sure it's the legitimate company. If you do receive
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an email about an unexpected call about a computer problem,
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just hang up. Remember time as our friend, we're never
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in a rush. I mean, what's the worst thing could happen.
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Your computer could crash, and that's why we always have
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a backup for our computers. However you do it, you
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need to have a backup for all your files. So
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worst case scenario, your computer completely breaks down, everything is lost,
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you can retrieve it later. We're never in a rush.
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Criminals are trying to always make us hurry and avoid
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clicking on any pop up ads or links and emails.
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Never click on emails, links and emails, or on text
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messages unless you're absolutely sure. The criminals are very devious.
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They make it appear like you need to click on
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that link. Don't do it. That's how you get in trouble.
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You know, whenever I mentioned my son earlier, but whenever
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I have technology issues, my son is my technology phone
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a friend, meaning he knows technology way better than me.
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I always recommend finding the youngest person in your family
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who's computer savvy, because that's always your best bet and
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I can always run stuff by him and he doesn't
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charge me anything. Not yet. Maybe someday he will. But
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the key is, never ever, ever let a stranger have
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control of your computer. They're going to do all kinds
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of awful things to your computer. You're going to steal
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your money, They're going to they'll they'll even set it
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up where they have continual access, where they can go
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back anytime and continue to steal, monitor your keystrokes, use
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your computer as a bot to go after their people.
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It's it's absolutely scary. You know. I've I've reached back
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and I've checked in with Kathy, the lady that I
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mentioned at the beginning of the story, and you know,
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this is still causing trauma to her. It was a
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traumatic experience. I mean, one, it's the money. All in all,
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it ended up being over thirty thousand dollars because they
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were actually able to pull money out of a home
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equity line that she had, so she's paying not only
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did she lose money, now she's paying interest on it.
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And you know, I reached out to her and I
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actually said, at one point, I teach a class at
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the University of Arizona in Tucson, and I asked if
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she would be willing to share her story with my
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students to put a face on financial scams, because it's
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one thing to talk about people you don't know, but
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when you can actually see the pain that it's caused somebody.
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I really wanted to do that, but she changed her mind,
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and that's her right, is a victim, because I would
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never force someone to share their story that they weren't
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comfortable doing. But it still affected her. You know, so
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so many people think that fraud, white collar crime, and
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these kind of things that you know, it's not the
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same as someone who's the victim of violent crime, but
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there's still a lot of the same effects. There's adverse
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health effects, their stress and when you anytime you lose money,
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that causes a huge burden. You know. I've talked to
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someone who was targeted in a scam and she contemplated
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suicide because she had lost so much money and there
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was that mental anguish and embarrassment and frustration. She thought
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about taking our life, but luckily that person didn't. So
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please sign up for our mailing list. Please go to
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Roseadvocacy dot org. It's time well spent. All we need
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is your first name, last name, and your email and
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we'll send you really good information about scam prevention. So
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go to Rosadvocacy dot org. It's right on our screen here,
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and right on the screen at the bottom of the page,
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you can sign up for free email list. If you
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like it, share it with your friends, and you know,
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we want to have a lot of people following this
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advice because the scammers are coming after us constantly. I mean,
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just last week I got an email, a random text
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message from somebody. I'm going to talk about that next week,
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but I was targeted in a pig butchering scheme. And
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I do this for a living. I spotted it right away,
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