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April 29, 2025

FBI's IC3 2024 Statistics - Not Good!

FBI's IC3 2024 Statistics - Not Good!

The FBI Internet Crime Complaint Center 2024 annual report is out. The statistics are not good and going in the wrong direction. Losses increased by 33% in the United States and 43% increase in losses with the 60+ year old population.
Tune in while Joyce reviews the report as it relates to the 60+ year old population in the United States and Arizona.

Let’s Talk About Scams is broadcast live Tuesdays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Let’s Talk About Scams TV Show is viewed on Talk 4 TV (www.talk4tv.com).

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Disclaimer: The information contained in this podcast is intended for informational purposes only and is not a substitute for individual professional / legal advice. The podcast information was carefully compiled from vetted sources and references; however, R.O.S.E. Resources / Outreach to Safeguard the Elderly cannot guarantee that you will not fall victim to a scam.

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This program is designed to provide general information with regards

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to the subject matters covered. This information is given with

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the understanding that neither the hosts, guests, sponsors, or station

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are engaged in rendering any specific and personal medical, financial,

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legal counseling, professional service, or any advice. You should seek

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the services of competent professionals before applying or trying any

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suggested ideas. The information contained in this podcast is intended

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for informational purposes only and is not a substitute for

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individual professional legal advice. The podcast information was carefully compiled

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from vetted sources and references. However, Rose Resources outreach to

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safeguard the elderly cannot guarantee that you will not fall

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victim to a scam.

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Let's talk about scams. It's the must listen show for

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anyone who wants to protect themselves and their loved ones

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from scams. Every Tuesday am Pacific time on K four

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HD Radio, Joyce Petrowski, founder of Rose, and her guests

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will provide valuable insights and practical tips on how to

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recognize and protect yourself from scams. And now here is

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your host, Joyce Petrowski.

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Welcome back everyone, I'm Joyce Petrowski, founder and board president

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of Rose Resources Outreach to safeguard the elderly. You can

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find more resources on our website at Roseadvocacy dot org.

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You can find our social media links and also sign

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up for our emailed and mailed newsletters down at the

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bottom of the homepage. Last week, we talked about a

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public service announcement from the FBI that scammers were impersonating

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the Internet Crime Complaint Center, which is a division of

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the FBI, And today I want to talk about the

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twenty twenty four Internet Crime Complaint Center's report, annual report

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that they do every year. The twenty twenty four came

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out late last week and it's got a lot of

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information about the scams and the victims that reported during

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twenty twenty four.

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Now, if you remember.

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What we talked about last week, the Internet Crime Complaint Center,

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you can find these reports. I So that's I as

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an Indigo c as in KAT the number three dot gov.

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This is where you can also report crimes scams. Whether

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you've lost money or not, you can still report it.

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And this department of the FBI is a data collection

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and they collect all this information and then they disseminated

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out to the appropriate law enforcement wherever the crime has

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taken place. So, getting back to the twenty twenty four

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I see three annual report. I'm going to put up

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on a script on the screen here one called complaints

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filed by individual sixty plus And if you can see that,

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so and this is just in the year of twenty

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twenty four, and just for the sixty year old and

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older age population, and this is all throughout the United States,

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there was over one hundred and forty seven thousand complaints.

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And of those complaints or of those complaints, they lost

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a combined total of four point eight eight five billion

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in losses.

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That's b as in boy billion.

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Now in twenty twenty three, and you can see from

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the graph below. The graph below goes all the way

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from twenty eighteen through twenty twenty four. So in twenty

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twenty three the complaints were just over one hundred and

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one thousand, and they went all the way up to

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just over one hundred and forty seven thousand in one year.

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That's a forty six percent increase. And the losses in

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twenty and twenty three they were around three point four billion,

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and they're up to four point eighty eight five billion,

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just shy of five billion dollars. That's a forty three

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percent increase in losses from twenty twenty three to twenty

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twenty four. Now, of those one hundred and forty seven

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thousand complaints, there were seventy five hundred that lost more

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than one hundred thousand dollars in the scam that they

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were reporting, And if we want to average all of

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this out, the average loss was eighty three thousand dollars.

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So this is this is just crazy. This is going

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way up, and we need to really take a hard

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look at at prevention tools and at ROSE, we firmly

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believe that the best prevention is education.

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Its awareness.

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It's education, and then it's knowing how to protect yourself

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and then knowing that it's okay to talk about scams.

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Whether you've received something and you've fallen victim or you

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haven't fallen victim, it's good to talk about it because

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it makes your family and friends more aware of what's

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going on. But it also helps everyone involved keep scam

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prevention top of mind. So if we break that down,

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we're going to go to another chart called three year comparison.

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The sixty year old population complaint losses. So this is

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where they compare from twenty twenty two, twenty three, and

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twenty four based on the type of crime that was committed.

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And I've highlighted some numbers here. So the investment scam

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was by far the one in this age population where

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the most money was lost. In twenty four it was

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one point eight billion dollars and that is almost doubled

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from twenty twenty two. It was nine hundred and ninety

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thousand in twenty and twenty two. Now, those are investment schemes.

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So we've talked about pig butchering before, where you know,

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the scammer establishes the relationship but then gets you to

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invest in crypto and you think you're getting all you're

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making all of this money, and you're not because when

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you want to go take it out, it's not there

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and the scammer's not there. So there's a lot of

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lot of dollars in this age population loss to investment scams.

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And you can see the other dollar amounts for all

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the other ones. There's you know, confidence in romance fraud

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was about three hundred and ninety thousand. Government impersonation was

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just over two hundred two hundred I should say two

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hundred billion. The Romance and confidence fraud was just under

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three hundred and ninety billion. What are some other ones

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on here? Personal data breach two hundred and fifty four billion.

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But if you look down towards the bottom, there's tech support.

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And in twenty and twenty two those losses were five

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hundred and just shy of five hundred and eighty six billion,

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and all the way up to twenty and twenty four

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it reaches nine hundred and eighty two billion dollars.

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So between the investment and.

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The tech support, we're looking at two what is this?

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I'm doing the math in my head, so two point

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eight just over two point eight billion dollars?

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Or was it am I adding?

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Yeah, over two point eight billion dollars just in those

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two scams alone. And so we've talked about the tech

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support before as well. You know, when that first came out,

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everybody realized that it was the pop up on your

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device that talked about you have a virus.

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And call us and we can help you get this

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off your device.

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Well, you know, scammers, as they do, they evolve and

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they go to then impersonating you might get an email

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from a scammer, but they're impersonating some larger tech support

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company like Microsoft or McAfee or the Geek Squad or

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something like that, and they might be talking to you

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about a subscription, or they could be saying that they've

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noticed some unusual activity or that you could have some malware,

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you know, whatever.

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They've upped their game, you know.

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But then a few years back, the FBI had put

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out a public service announcement because they were seeing such

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an uptick in a different a different tech support which

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is where they would get a hold of you again,

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impersonating you know, McAfee, Microsoft, one of these larger, more

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well known tech support companies, and say that you were

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owed a refund on a subscription. And if you had

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happened to have a subscription with whoever they were impersonating it,

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it made it all the more believable.

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And they would get you to.

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Allow them access to your computer and they would go

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in and put it, you know, put it in your account.

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I'm saying that in.

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Quotes because they would show that it's going into your account.

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But then lo and behold, they put too many zeros

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in there. To the left of the decimal point, and

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then it went into this whole thing about how they're

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going to get in so much trouble they might get fired,

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and so you had to go get the money and

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send it back, and then a couple days later you

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found out that money was never in your account to

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begin with, and so you were out all of that money.

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So the tech support's been going on for a long time.

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It's been one in the top three with this age population,

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and it still is. The romance scams used to be

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in the top three years ago, but they've come down some.

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They're still out there, but they've come down. But this

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investment one, if you can see down all the way

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down at the bottom of the table, the cryptocurrency, there

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was two point eight billion dollars loss to cryptocurrency. That

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was the that was the medium that the scammer used

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in order to get your money. So and it was

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you know, whether it was investing in what you thought

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was legitimate cryptocurrency or some other scam where they would

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have you actually go to a cryptocurrency ATM machine and

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put your money in there. So now I want to

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take those numbers and I want to break them down

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to the state of Arizona because that's where Rose operates

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right now, and we want to see what this looks like.

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So the next chart I want to show is the

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overall state statistics, the counts by state from complaints filed

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by individuals. So once again Arizona is in the top ten.

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This is not a statistic that we want to be

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in the top ten and we want to be down

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and actually it shows there's fifty seven of them here,

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so we want to be number fifty seven. Anyways, we're

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number four again. This you guys remember from twenty twenty

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three there were just over fifty five hundred complaints filed. Again,

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same age population sixty year old and older. Well, in

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twenty four there was just under sixty seven hundred complaints filed.

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California was number one, Florida's number two, Texas is number three.

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I will say we usually do run behind those three.

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They usually are the top three. But you know, Pennsylvania

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and New York they're down there. I would have expected

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New York to be a little bit higher. But good

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for them that they're, you know, number six, but Arizona

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number seven. No, we are number seven, number four. We

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need to really really work hard and we need to

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bring this victim count down a lot, and again, scam

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prevention through education is really the best way that Rose

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believes in order to start making a dent in these numbers.

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So let's see how much money those sixty six hundred

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and eighty three victims loss. The overall state statistics with

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the losses by state is the next chart I'm going

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to show. And that one we are number six. You

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can see California's number one, Texas, Florida, and they're New York.

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So New York was it was interesting. New York was

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number six in number of victims, but they are number

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four in number of losses, where Arizona was number four

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in number of victims, and we are Arizona is number

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six in amount of losses one hundred and ninety million dollars. Now,

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if you remember when we've talked about this before, in

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twenty twenty, the sixty plus residents of Arizona that reported

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they were a victim, it was twenty seven million dollars,

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and then it went to fifty four million in twenty

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twenty one, then eighty three million in twenty twenty two,

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one hundred and twenty eight million in twenty and twenty three.

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Now we're up to one hundred and ninety million dollars

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that was reported lost.

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This is.

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People's life savings, and you know, whatever the scam is,

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it's devastating. The scammers exploit their victims emotions and get

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them to make rash decisions based on emotions, because we

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know that if we were making a decision based on

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rational thought, there's a very good chance we would not

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have done what the scammer had asked us to do.

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So scammers are getting much much better, and they're going

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to continue to get better because you can see the

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amount of money that they are making. Just to give

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you an idea for all age populations that reported they

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were a victim in twenty twenty four, I believe the

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total losses were sixteen point six billion dollars, up from

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about twelve and a half billion.

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I believe it wasn't twenty twenty three.

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So.

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Lots of money out there. These scammers are making billions

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and billions, if not close to trillions of dollars. They

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are going to just continue to evolve their techniques, perfect

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their techniques. They're changing and adapting to all this new

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technology that's coming out right. We've talked about artificial intelligence.

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They have figured out how to use it to their

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00:15:57.480 --> 00:16:03.919
advantage with the using the generative text like chat GBT

235
00:16:04.279 --> 00:16:07.120
to create their emails, to create their letters.

236
00:16:07.519 --> 00:16:08.440
And yes, they.

237
00:16:08.279 --> 00:16:10.759
Will still send stuff in the mail, not as much

238
00:16:10.759 --> 00:16:13.399
as they used to, but they still do. And so

239
00:16:13.519 --> 00:16:16.480
the bad grammar part of it, you really can't look

240
00:16:16.519 --> 00:16:17.399
for that anymore.

241
00:16:18.639 --> 00:16:21.559
But they also use the deep fakes with the videos.

242
00:16:21.240 --> 00:16:24.000
Where in the romance scam they wouldn't come on camera

243
00:16:24.080 --> 00:16:27.120
because they knew what they look like wasn't like the

244
00:16:27.159 --> 00:16:30.399
pictures that they'd been sending you, so they wouldn't come

245
00:16:30.440 --> 00:16:33.440
on camera. Well, now they can make that. They can

246
00:16:33.480 --> 00:16:36.080
make it seem like you are actually talking to the

247
00:16:36.120 --> 00:16:39.600
person in the pictures when it's really them behind it.

248
00:16:40.320 --> 00:16:45.120
And then THEDEO of the audio they need and I'm

249
00:16:45.120 --> 00:16:47.320
not exactly sure how much, but I think it's around

250
00:16:47.320 --> 00:16:51.759
fifteen twenty second audio recording of someone's voice and they

251
00:16:51.759 --> 00:16:56.360
can get all the different fluctuations in the voice to

252
00:16:56.480 --> 00:16:59.200
then turn around and make that voice say what they

253
00:16:59.240 --> 00:17:04.599
wanted to say. So you get a call. And with

254
00:17:04.680 --> 00:17:07.359
the Grandparents scam, remember when they first started that, they

255
00:17:07.359 --> 00:17:10.680
didn't even know if you had grandchildren. Well, then they

256
00:17:10.680 --> 00:17:13.039
were able to figure that out through a variety of

257
00:17:13.079 --> 00:17:16.880
different tools online and then what your grandkid's names were.

258
00:17:18.319 --> 00:17:20.119
But then a lot of people would say, well, I

259
00:17:20.200 --> 00:17:23.440
knew it wasn't my grandchild because it wasn't their voice. Well,

260
00:17:23.480 --> 00:17:28.160
now with this AI voice recording, the voice sounds like

261
00:17:28.200 --> 00:17:32.319
your grandchild, which makes it even more difficult to decipher

262
00:17:32.359 --> 00:17:35.480
what's going on and get you into that emotional state

263
00:17:36.039 --> 00:17:39.160
of fear for your grandchild that you want to do

264
00:17:39.279 --> 00:17:41.960
whatever's possible as quick as possible to help them out

265
00:17:42.359 --> 00:17:46.960
without stopping to think. So you can see from all

266
00:17:47.000 --> 00:17:50.240
this money that they're making that they aren't going to stop.

267
00:17:50.279 --> 00:17:53.640
They're going to keep perfecting. So this scam prevention through

268
00:17:53.759 --> 00:17:57.960
education program that Rose has is of the utmost importance.

269
00:17:58.359 --> 00:18:01.839
And it's not just having it won. It needs to

270
00:18:01.839 --> 00:18:05.079
be at a minimum once a year. You know, some

271
00:18:05.200 --> 00:18:07.880
places might want to have it twice a year, but

272
00:18:07.920 --> 00:18:10.920
a minimum of once a year. And then we have

273
00:18:10.960 --> 00:18:14.039
a wide variety of ways that you can keep up

274
00:18:14.039 --> 00:18:18.200
to date on things through social media, through newsletters, through

275
00:18:18.240 --> 00:18:23.799
this radio show, lots of different ways. So one of

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00:18:23.799 --> 00:18:29.519
the things they put in this annual report is the

277
00:18:29.640 --> 00:18:33.680
cryptocurrency fraud for twenty twenty four and I wanted to

278
00:18:33.720 --> 00:18:41.599
share this this this page with you guys, and this

279
00:18:41.759 --> 00:18:46.440
is for these statistics are for all of the age populations.

280
00:18:46.519 --> 00:18:48.960
You can see the different age ranges. In the middle

281
00:18:49.000 --> 00:18:53.519
there under complaints referencing cryptocurrency. And this is going to

282
00:18:53.519 --> 00:18:56.039
be when somebody files a complaint and they said they

283
00:18:56.079 --> 00:19:02.359
have either invested in cryptocurrency or they paid in cryptocurrency.

284
00:19:03.960 --> 00:19:06.960
The crime involves cryptocurrency somehow.

285
00:19:07.039 --> 00:19:07.680
So at the.

286
00:19:07.559 --> 00:19:10.880
Top there was just under one hundred and fifty thousand

287
00:19:10.960 --> 00:19:17.960
complaints totally nine point three billion in losses, so that

288
00:19:18.119 --> 00:19:22.160
was a sixty six percent increase in losses from twenty

289
00:19:22.359 --> 00:19:29.640
twenty three. And the largest age group for these losses

290
00:19:30.720 --> 00:19:34.119
the sixty plus population. If you look at that table,

291
00:19:34.920 --> 00:19:39.839
you know the the under twenty was seven million. Then

292
00:19:39.880 --> 00:19:42.000
we get up to the twenty to twenty nine is

293
00:19:42.039 --> 00:19:45.079
three hundred and seventy million. Thirty to thirty nine, it

294
00:19:45.079 --> 00:19:50.319
gets a little higher at just over a billion forty

295
00:19:50.400 --> 00:19:53.559
to age forty to forty nine is about half of

296
00:19:54.039 --> 00:19:57.599
what the sixty plus population, and then age fifty to

297
00:19:57.640 --> 00:20:00.759
fifty nine is a little lower than the forties, just

298
00:20:00.799 --> 00:20:03.960
over or just under one point two million, but the

299
00:20:04.039 --> 00:20:12.000
sixty plus population two point eight million dollars in cryptocurrency.

300
00:20:12.039 --> 00:20:15.440
And you can look at the graph below, so the

301
00:20:15.480 --> 00:20:20.880
red bars vertical bars are the amount of losses and

302
00:20:20.960 --> 00:20:24.880
you can see the look at how little those how

303
00:20:24.880 --> 00:20:27.680
small those red bars are in twenty seventeen, which is

304
00:20:27.680 --> 00:20:30.880
the first one, eighteen nineteen twenty, then it starts to

305
00:20:30.920 --> 00:20:34.359
creep up in twenty one. It pretty much doubles in

306
00:20:34.480 --> 00:20:38.440
twenty two, goes up a little bit more in twenty three,

307
00:20:38.559 --> 00:20:40.920
and now look at this big jump in twenty twenty

308
00:20:41.000 --> 00:20:46.359
four and then the it looks green on the screen,

309
00:20:47.880 --> 00:20:53.319
but the line and that's the amount of the number

310
00:20:53.319 --> 00:20:58.000
of complaints. So again it's shot up from twenty seventeen

311
00:20:58.039 --> 00:21:01.160
to eighteen, and then it kind of mad steady from

312
00:21:01.240 --> 00:21:04.200
eighteen to nineteen to twenty to twenty one, and then

313
00:21:04.240 --> 00:21:07.359
it starts going up again in twenty two and twenty

314
00:21:07.400 --> 00:21:09.319
three it goes up a little bit, but then it

315
00:21:09.359 --> 00:21:14.000
shoots way up for twenty twenty four. So this is

316
00:21:14.039 --> 00:21:20.119
a cryptocurrency is has really come into play as a

317
00:21:20.160 --> 00:21:25.720
way that scammers want their money. And my understanding is

318
00:21:25.759 --> 00:21:28.519
with cryptocurrency is that when it first came out, it

319
00:21:28.680 --> 00:21:32.319
was pretty much anonymous, hence why the scammers liked it

320
00:21:32.359 --> 00:21:35.720
won they could get their money quickly, But then they

321
00:21:35.759 --> 00:21:40.960
also it was anonymous, so it made made it really

322
00:21:40.960 --> 00:21:44.279
difficult for law enforcement to try to find them. But

323
00:21:45.480 --> 00:21:48.279
my understanding is over these recent years is that with

324
00:21:48.400 --> 00:21:54.839
new technology available that law enforcement is able to that

325
00:21:54.920 --> 00:21:57.599
these crypto wallets are not as anonymous as they were,

326
00:21:57.680 --> 00:22:01.039
and law enforcement has better tools available to them to

327
00:22:01.119 --> 00:22:05.559
be able to find the criminals behind these crypto wallets.

328
00:22:06.359 --> 00:22:10.119
So just big thing to remember with cryptocurrency. If anybody

329
00:22:10.200 --> 00:22:14.200
asks you to pay in cryptocurrency, the answer is no.

330
00:22:15.480 --> 00:22:21.240
The only way you should be putting money through cryptocurrency

331
00:22:21.720 --> 00:22:25.759
is if you are in fact investing in cryptocurrency. But

332
00:22:25.960 --> 00:22:29.759
then you want to make sure that you have researched

333
00:22:30.039 --> 00:22:34.319
the cryptocurrency, you are comfortable with it, you know the

334
00:22:34.400 --> 00:22:37.880
risk involved, and that if you are going through a broker,

335
00:22:39.200 --> 00:22:43.759
you are using a reputable broker, and you are using

336
00:22:43.839 --> 00:22:47.640
a reputable cryptocurrency fund. I know they have a lot

337
00:22:47.640 --> 00:22:51.759
of different types. I don't even want to begin. I

338
00:22:51.799 --> 00:22:55.000
don't even know Bitcoin is one that I know it

339
00:22:55.319 --> 00:22:57.039
comes to mind, but I know there's a ton of

340
00:22:57.079 --> 00:23:00.319
other ones. So you really have to do your research,

341
00:23:00.599 --> 00:23:05.759
and you really have to be working with reputable cryptocurrency

342
00:23:05.799 --> 00:23:09.400
funds and reputable people in the cryptocurrency world.

343
00:23:09.640 --> 00:23:11.039
But if somebody is asking for.

344
00:23:11.039 --> 00:23:16.119
Payment for something in cryptocurrency, no, the hair on the

345
00:23:16.119 --> 00:23:17.640
back of your neck should be going up.

346
00:23:18.319 --> 00:23:19.559
That's a scam.

347
00:23:20.480 --> 00:23:24.240
So another table that the IC three put in was

348
00:23:24.279 --> 00:23:29.400
Cryptocurrency in Fraud trends to kind of see the different

349
00:23:29.440 --> 00:23:39.319
types of scams that are prevalent with cryptocurrency, and one

350
00:23:39.519 --> 00:23:43.839
is cryptocurrency currency investment. We talked about a couple slides

351
00:23:43.880 --> 00:23:49.480
ago about how the investment fraud was as far as

352
00:23:49.519 --> 00:23:51.559
the number of law the amount of losses was the

353
00:23:51.680 --> 00:23:54.640
number one with the sixty plus population. Well, if you

354
00:23:54.680 --> 00:23:59.720
look at this cryptocurrency investment schemes, the over sixty was

355
00:23:59.759 --> 00:24:04.759
one point six billion dollars out of that two point

356
00:24:04.799 --> 00:24:09.000
eight that we talked about on the on the page before.

357
00:24:12.759 --> 00:24:15.559
So in the end, the FBI has actually put out

358
00:24:15.559 --> 00:24:20.039
a warning because they've seen spikes in these cryptocurrency investment schemes.

359
00:24:21.119 --> 00:24:23.279
One of them, which is the pig butchering one that

360
00:24:23.319 --> 00:24:26.240
we talked about just a little bit ago. Another one

361
00:24:26.400 --> 00:24:30.079
is the cryptocurrency ATMs in Kiosks. Now we've talked about

362
00:24:30.119 --> 00:24:33.279
that as well, where the scammer wants you to, you know,

363
00:24:33.440 --> 00:24:38.319
send the money via these cryptocurrency ATMs. There was the

364
00:24:38.440 --> 00:24:42.519
sixty plus population there were They lost over one hundred

365
00:24:42.559 --> 00:24:47.960
and seven million dollars with that, and again there's a

366
00:24:48.000 --> 00:24:51.400
warning down there, The FBI warns of fraudulent schemes leveraging

367
00:24:51.440 --> 00:25:00.000
cryptocurrency ATMs or QR codes to facilitate payments. So breaking

368
00:25:00.160 --> 00:25:04.599
that down even farther, the crime types most associated with

369
00:25:04.720 --> 00:25:10.680
cryptoatm use tech support. Now, that was the second most

370
00:25:10.759 --> 00:25:16.079
losses in the sixty plus population a couple of slides ago,

371
00:25:16.160 --> 00:25:18.640
So there was over one hundred and seven million dollars

372
00:25:18.759 --> 00:25:23.000
in tech support that was paid through a cryptocurrency ATM.

373
00:25:23.440 --> 00:25:27.480
Now they also have extortion and an investment and government

374
00:25:27.480 --> 00:25:30.640
and personation in there as well, but by far tech

375
00:25:30.720 --> 00:25:34.480
support is the largest. And then down at the bottom

376
00:25:34.880 --> 00:25:41.119
they have the extortion and sextortion by age group and

377
00:25:41.160 --> 00:25:46.400
basically that's malicious actors manipulating photos and videos to create

378
00:25:46.519 --> 00:25:51.480
explicit content content and sexual or let me start that over.

379
00:25:51.680 --> 00:25:56.960
Malicious actors manipulating photos and videos to create explicit content

380
00:25:57.119 --> 00:26:02.359
and sextortion schemes there is for the over sixty it

381
00:26:02.440 --> 00:26:04.680
was the out of all the age groups lost the

382
00:26:04.720 --> 00:26:07.440
most money with that's over seven hundred and twenty four

383
00:26:07.480 --> 00:26:13.440
million dollars. So wide variety of crimes and where cryptocurrency

384
00:26:13.599 --> 00:26:17.880
was the median in order to pay pay money over.

385
00:26:20.160 --> 00:26:23.880
So that's that's what I'm Those are the IC three

386
00:26:24.160 --> 00:26:26.480
schedules that I wanted to go over with you today.

387
00:26:26.839 --> 00:26:29.400
If you want to look at the whole report, it's

388
00:26:29.440 --> 00:26:32.559
all one report this year. There is no separate elder

389
00:26:32.599 --> 00:26:37.960
fraud report. It's at I isn't as an igloo c

390
00:26:38.119 --> 00:26:41.400
as in KAT the number three dot gov and just

391
00:26:41.440 --> 00:26:46.359
click on two thousand reports in twenty twenty four and

392
00:26:46.400 --> 00:26:49.319
it'll take you right to the report. But there isn't

393
00:26:49.440 --> 00:26:52.960
a public service announcement that the FBI had put out

394
00:26:54.119 --> 00:26:57.480
on August second of twenty twenty four. I know it's

395
00:26:57.960 --> 00:27:02.000
like nine months old almost yeah, it's about nine months old,

396
00:27:02.039 --> 00:27:04.279
but I still wanted to bring it to everybody's attention

397
00:27:04.400 --> 00:27:10.119
because and it's a safety concern related to recent trends

398
00:27:10.160 --> 00:27:15.839
in financial institution customer fraud scheme. So scammers are impersonating

399
00:27:15.920 --> 00:27:22.240
bank representatives to fraudulently obtain bank cards with the chips.

400
00:27:23.039 --> 00:27:25.759
So remember when we all first started with credit cards

401
00:27:25.759 --> 00:27:28.079
and debit cards, it was just the magnetic strip on

402
00:27:28.160 --> 00:27:31.359
the back that you swiped, and then they were more

403
00:27:31.680 --> 00:27:34.359
because that was not encrypted. They got more secure and

404
00:27:34.440 --> 00:27:39.880
the cards have those little chips in them. This is

405
00:27:39.920 --> 00:27:44.000
what this PSA is about those bank cards with those chips.

406
00:27:45.759 --> 00:27:49.680
So the safety concern here is that the impersonators, which

407
00:27:49.759 --> 00:27:54.079
are the scammers that are impersonating the bank representatives, are

408
00:27:54.240 --> 00:28:00.519
hiring accomplices to come to the customer's home. So I'm

409
00:28:00.559 --> 00:28:01.960
going to give you a little bit of background on

410
00:28:02.000 --> 00:28:05.599
how the scheme works. So the bank customers are contacted

411
00:28:06.160 --> 00:28:10.079
by phone from a number that caller ID indicates is

412
00:28:10.119 --> 00:28:12.839
from their bank. So it's going to come across and

413
00:28:12.920 --> 00:28:15.480
say you know that the scammers can make.

414
00:28:15.400 --> 00:28:17.720
It say whatever bank they want.

415
00:28:17.920 --> 00:28:21.279
That's going to come across, and then the scammer's going

416
00:28:21.359 --> 00:28:25.279
to ask about recent transactions, which will lead the customer

417
00:28:25.319 --> 00:28:28.720
to believe that there's fraudulent activity on their account because

418
00:28:28.720 --> 00:28:30.400
they're just going to make up a bunch, you know,

419
00:28:30.480 --> 00:28:33.519
different activity and you're going to be like, no, that

420
00:28:33.680 --> 00:28:36.640
wasn't me, that's that's fraud. No, that wasn't me, right,

421
00:28:37.279 --> 00:28:41.880
And so then the scammer advises the bank customers to

422
00:28:41.960 --> 00:28:46.279
cut up their bank card, but are instructed to leave

423
00:28:46.400 --> 00:28:50.039
the chip intact because it needs to come back to

424
00:28:50.119 --> 00:28:52.880
the bank, So don't cut the part of the cart

425
00:28:53.000 --> 00:28:58.880
up where the chip is. And then the scammer arranges

426
00:28:59.079 --> 00:29:04.960
for an accomplice, but they are also allegedly from the bank.

427
00:29:05.200 --> 00:29:08.920
They're posing as a bank employee to pick up the

428
00:29:09.000 --> 00:29:14.400
bank card with the chip intact from the customer's residence.

429
00:29:16.119 --> 00:29:16.960
And if.

430
00:29:18.240 --> 00:29:22.440
The scammers do not have the customer's pin number for

431
00:29:22.519 --> 00:29:27.880
their card, they will use social engineering techniques to obtain

432
00:29:27.960 --> 00:29:31.160
this from the customer. We've talked a lot about social

433
00:29:31.200 --> 00:29:36.160
engineering techniques. Right. They'll say they need to verify you

434
00:29:36.200 --> 00:29:38.200
know that it's you they're talking to before they can

435
00:29:38.240 --> 00:29:39.559
give any information out.

436
00:29:40.000 --> 00:29:40.400
And so.

437
00:29:42.440 --> 00:29:45.079
We need the pin on your card, right, kind of

438
00:29:45.240 --> 00:29:47.839
like a two factor authentication, but it's your pin number

439
00:29:47.880 --> 00:29:52.119
on the card. That's just one way that they could

440
00:29:52.599 --> 00:29:54.400
try to get the pin number from you. But they're

441
00:29:54.519 --> 00:29:57.200
very clever and crafty, so they'll have a variety of

442
00:29:57.240 --> 00:30:03.960
different reasons that they'll give you. So then It's been

443
00:30:04.039 --> 00:30:07.200
reported that if the customer has not already done so,

444
00:30:07.960 --> 00:30:11.279
the accomplice that comes to the house to pick the

445
00:30:11.319 --> 00:30:15.279
card up will assist the customer by cutting the card

446
00:30:15.319 --> 00:30:21.039
and leaving the chip intact before they take the card

447
00:30:21.119 --> 00:30:24.279
and the chip with them. Now, once the scammers have

448
00:30:24.400 --> 00:30:27.599
this chip, that's all they need is the chip and

449
00:30:27.680 --> 00:30:31.359
the pin number. They can steal funds from the customer

450
00:30:31.599 --> 00:30:35.480
from the customer's bank account. So it does say in

451
00:30:35.519 --> 00:30:39.720
this public service announcement that the impersonator. It's unknown how

452
00:30:39.720 --> 00:30:45.519
the impersonators were obtaining personal information, bank account information, names, addresses,

453
00:30:45.519 --> 00:30:49.960
all that, and it's believed at the time of August

454
00:30:50.039 --> 00:30:55.720
of twenty four that no specific age demographics are being targeted.

455
00:30:56.440 --> 00:30:58.920
So I thought this was just really important to get

456
00:30:58.920 --> 00:31:02.640
that out there. Just know that if you get a

457
00:31:02.680 --> 00:31:07.319
call or get any communication purporting to be from your bank,

458
00:31:09.119 --> 00:31:12.960
you don't rely on any information that's given to you,

459
00:31:13.079 --> 00:31:15.960
whether it's a text, a phone call, an email, something

460
00:31:16.000 --> 00:31:20.920
in the mail. You call the banks, your bank's verified

461
00:31:20.960 --> 00:31:24.680
phone number, or you actually go down to a banking

462
00:31:24.839 --> 00:31:28.880
branch and talk to somebody about it. That's your way

463
00:31:28.880 --> 00:31:36.240
to verify whether this information is accurate. Or not, and

464
00:31:36.400 --> 00:31:39.480
just be very careful somebody wanting you to cut up

465
00:31:39.519 --> 00:31:41.839
your card and then having somebody come pick it up

466
00:31:41.880 --> 00:31:44.960
saying that the bank needs it because they have that

467
00:31:45.079 --> 00:31:48.759
chip information and they have your pin number, they have

468
00:31:48.880 --> 00:31:50.119
access to your account.

469
00:31:51.400 --> 00:31:52.359
And so that's another thing.

470
00:31:52.400 --> 00:31:55.720
If you end up getting a new say you get

471
00:31:55.759 --> 00:31:57.640
a new debit card or you get a new bank

472
00:31:57.720 --> 00:32:02.720
card in your cutting years up to throw away, make

473
00:32:02.799 --> 00:32:07.319
sure you destroy the chip part in the card as well.

474
00:32:09.240 --> 00:32:09.559
You can.

475
00:32:09.799 --> 00:32:13.160
I'm sure you can always just take it to the

476
00:32:13.200 --> 00:32:18.640
bank itself and they will destroy it, but you can

477
00:32:18.640 --> 00:32:19.599
cut it up yourself.

478
00:32:19.720 --> 00:32:20.960
Or there's if you have a shredder.

479
00:32:21.000 --> 00:32:23.839
There's a lot of shredders now that have a specific

480
00:32:23.920 --> 00:32:26.359
slot where you can put cards in there and it

481
00:32:26.440 --> 00:32:28.880
shreds the cards. But you want to make sure that

482
00:32:29.000 --> 00:32:32.880
chip part of the card is destroyed. So that's all

483
00:32:32.880 --> 00:32:35.160
I have for you today. Remember, if you want to

484
00:32:35.160 --> 00:32:40.599
go look at the whole ice three twenty twenty four report,

485
00:32:40.720 --> 00:32:43.519
you go to I so I as an indigo, C

486
00:32:43.759 --> 00:32:48.079
isn't KAT three dot gov and go under I think

487
00:32:48.119 --> 00:32:52.519
it's under like public reports and then annual report for

488
00:32:52.559 --> 00:32:57.079
twenty twenty four. I also found this public service announcement

489
00:32:57.599 --> 00:33:01.640
on their website as well. You could just search for

490
00:33:02.359 --> 00:33:05.880
you know, public service FBI public service announcements and you'll

491
00:33:05.880 --> 00:33:09.359
be able to find it. Next week, I'm going to

492
00:33:09.440 --> 00:33:13.279
be off, but a guest host, Brian Watson, our community

493
00:33:13.319 --> 00:33:16.880
outreach specialist, will be We'll be here hosting next Tuesday,

494
00:33:17.240 --> 00:33:20.599
and he's going to be talking about how scams have

495
00:33:20.720 --> 00:33:25.920
evolved back from you know, twenty twenty or so years ago,

496
00:33:26.279 --> 00:33:29.119
how they started, and how they how they've evolved over

497
00:33:29.160 --> 00:33:30.920
the years. So it's going to be a great show.

498
00:33:31.279 --> 00:33:34.599
Make sure you tune in and listen to him next Tuesday,

499
00:33:34.839 --> 00:33:38.119
and don't forget you can find more resources our social

500
00:33:38.160 --> 00:33:42.119
media links and also sign up for our newsletters at

501
00:33:42.160 --> 00:33:44.359
the bottom of the homepage. We send one in the

502
00:33:44.359 --> 00:33:47.720
mail and we do one via email. Thank you for

503
00:33:47.799 --> 00:33:48.640
joining me today.

504
00:33:50.279 --> 00:33:53.279
Well that's all the knowledge for this episode. Juni in

505
00:33:53.480 --> 00:33:57.039
every Tuesday at eight am Pacific time on kfour HG

506
00:33:57.279 --> 00:34:01.640
Radio at KFOURHD dot com as joy explores a variety

507
00:34:01.720 --> 00:34:04.960
of knowledge, so you have the power to make scam

508
00:34:05.000 --> 00:34:09.360
protection your healthy habit and until then, feel free to

509
00:34:09.400 --> 00:34:12.440
reach out to Joyce and let's talk about scams