Aug. 18, 2026

Robo Calls - the Good, the Bad, and the Ugly

Robo Calls - the Good, the Bad, and the Ugly
iHeartRadio podcast player icon Amazon Music podcast player icon Apple Podcasts podcast player icon Pandora podcast player icon Podchaser podcast player icon Audible podcast player icon Spotify podcast player icon Deezer podcast player icon Spreaker podcast player icon Podcast Addict podcast player icon Youtube Music podcast player icon YouTube podcast player icon Castbox podcast player icon Castamatic podcast player icon Castro podcast player icon Fountain podcast player icon Goodpods podcast player icon Overcast podcast player icon RSS Feed podcast player icon PocketCasts podcast player icon Podimo podcast player icon Podurama podcast player icon
iHeartRadio podcast player icon Amazon Music podcast player icon Apple Podcasts podcast player icon Pandora podcast player icon Podchaser podcast player icon Audible podcast player icon Spotify podcast player icon Deezer podcast player icon Spreaker podcast player icon Podcast Addict podcast player icon Youtube Music podcast player icon YouTube podcast player icon Castbox podcast player icon Castamatic podcast player icon Castro podcast player icon Fountain podcast player icon Goodpods podcast player icon Overcast podcast player icon RSS Feed podcast player icon PocketCasts podcast player icon Podimo podcast player icon Podurama podcast player icon
Season 2

Join us as we talk with Matt Mizenko of Nomorobo. We will review their 2025 Annual Fraud Report and discuss how scammers are targeting older adults with robo calls.

Read Nomorobo's full annual report here:
chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://wp2.nomorobo.com/wp-content/uploads/2026/05/Nomorobo_Annual_report_2025-1.pdf

Let’s Talk About Scams is broadcast live Tuesdays at 8AM PT on K4HD Radio - Hollywood Talk Radio (www.k4hd.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Let’s Talk About Scams TV Show is viewed on Talk 4 TV (www.talk4tv.com).

Let’s Talk About Scams Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

Disclaimer: The information contained in this podcast is intended for informational purposes only and is not a substitute for individual professional / legal advice. The podcast information was carefully compiled from vetted sources and references; however, R.O.S.E. Resources / Outreach to Safeguard the Elderly cannot guarantee that you will not fall victim to a scam.

Become a supporter of this podcast: https://www.spreaker.com/podcast/let-s-talk-about-scams--6483699/support.

This episode includes AI-generated content.

WEBVTT

1
00:00:01.000 --> 00:00:04.599
This program is designed to provide general information with regards

2
00:00:04.639 --> 00:00:07.599
to the subject matters covered. This information is given with

3
00:00:07.639 --> 00:00:12.000
the understanding that neither the hosts, guests, sponsors, or station

4
00:00:12.240 --> 00:00:17.440
are engaged in rendering any specific and personal medical, financial,

5
00:00:17.800 --> 00:00:21.600
legal counseling, professional service, or any advice.

6
00:00:21.960 --> 00:00:24.039
You should seek the services.

7
00:00:23.480 --> 00:00:29.199
Of competent professionals before applying or trying any suggested ideas.

8
00:00:30.199 --> 00:00:33.600
The information contained in this podcast is intended for informational

9
00:00:33.640 --> 00:00:37.159
purposes only and is not a substitute for individual professional

10
00:00:37.240 --> 00:00:41.000
legal advice. The podcast information was carefully compiled from vetted

11
00:00:41.039 --> 00:00:45.240
sources and references. However, Rose Resources outreach to safeguard the

12
00:00:45.240 --> 00:00:48.159
elderly cannot guarantee that you will not fall victim to

13
00:00:48.240 --> 00:00:53.679
a scam. Let's talk about scams. It's the must listen

14
00:00:53.759 --> 00:00:57.000
show for anyone who wants to protect themselves and their

15
00:00:57.079 --> 00:01:01.719
loved ones from scams. Every Tuesday am Pacific time on

16
00:01:01.840 --> 00:01:05.959
K four HD Radio, Joyce Petrowski, founder of Rose, and

17
00:01:06.079 --> 00:01:10.840
her guests will provide valuable insights and practical tips on

18
00:01:10.959 --> 00:01:15.560
how to recognize and protect yourself from scams. And now

19
00:01:16.000 --> 00:01:18.640
here is your host, Joyce Petrowski.

20
00:01:19.680 --> 00:01:21.120
Hi, everybody, welcome back.

21
00:01:21.560 --> 00:01:25.159
I'm Joyce Petrowski and I'm back I trus Brian took

22
00:01:26.000 --> 00:01:29.439
very good care of you guys the last couple of weeks.

23
00:01:30.239 --> 00:01:33.959
Don't forget to visit our website at Rosadvocacy dot org.

24
00:01:34.000 --> 00:01:36.159
You'll find all of our social media links at the

25
00:01:36.159 --> 00:01:39.159
top of the home homepage. If you scroll down to

26
00:01:39.200 --> 00:01:41.560
the bottom, you'll find on the left a link to

27
00:01:41.599 --> 00:01:44.640
sign up for the emailed newsletter, and now the right

28
00:01:44.719 --> 00:01:48.040
you'll you'll there'll be a form to fill out to

29
00:01:48.120 --> 00:01:52.840
sign up for the mailed newsletter. The emailed newsletter. The

30
00:01:52.879 --> 00:01:56.719
one really good thing about that is every Tuesday morning

31
00:01:56.760 --> 00:01:58.959
at nine fifteen you're going to get a Tuesday Tip.

32
00:01:59.400 --> 00:02:01.400
And you might already know the tip, you might not

33
00:02:01.560 --> 00:02:05.439
know the tip, But just as important is it's reinforcing

34
00:02:05.480 --> 00:02:11.080
your scam prevention habits by making your healthy skepticism a habit.

35
00:02:11.439 --> 00:02:15.479
We need to see things, hear things say, read all

36
00:02:15.520 --> 00:02:18.319
of that multiple times before we can make things a habit.

37
00:02:18.360 --> 00:02:23.199
And that's what we're trying to do with those tip Tuesdays. Today,

38
00:02:23.520 --> 00:02:27.879
I have a guest, Matt Mazenko. He's the managing director

39
00:02:28.080 --> 00:02:34.560
of Nomo Robo, so let's welcome Matty.

40
00:02:34.680 --> 00:02:35.400
Thanks for having me.

41
00:02:35.479 --> 00:02:37.639
Hey, Matt, how are you good?

42
00:02:37.680 --> 00:02:38.560
Are you good?

43
00:02:38.680 --> 00:02:40.599
Good? Why don't you just take a few minutes?

44
00:02:40.599 --> 00:02:44.080
And I just realized as I was doing the introduction

45
00:02:44.240 --> 00:02:48.319
that I never got a bio from So why don't

46
00:02:48.360 --> 00:02:50.400
you take a few minutes and introduce yourself.

47
00:02:51.000 --> 00:02:53.759
Yeah, sure, no problem. So I am the managing director

48
00:02:53.800 --> 00:02:57.400
of Nomo Robo. Nomo Robo is one of many companies

49
00:02:57.439 --> 00:03:00.360
in the space of call and text protection as well

50
00:03:00.439 --> 00:03:04.599
as other types of security products. I have been in

51
00:03:04.639 --> 00:03:11.439
this space now for a long time, over probably twelve

52
00:03:11.520 --> 00:03:14.479
we're going on thirteen years now. Prior to being at

53
00:03:14.479 --> 00:03:18.360
Normal Robo, I was also at a company called Robokiller.

54
00:03:19.000 --> 00:03:21.199
Prior to that, I was at a company called Haya.

55
00:03:21.280 --> 00:03:24.479
I've worked on kind of both sides of the business,

56
00:03:25.280 --> 00:03:28.439
that being business to consumer and also business to business.

57
00:03:29.400 --> 00:03:31.719
Done some work kind of as part of all of

58
00:03:31.759 --> 00:03:35.719
those roles in the government relations space with the FCCFTC,

59
00:03:36.159 --> 00:03:40.800
working on commentary and legislation and advisory capacity and stuff

60
00:03:40.840 --> 00:03:44.240
like that. So fraud and fraud protection and fraud prevention.

61
00:03:44.560 --> 00:03:47.199
It's kind of been my life for a really long

62
00:03:47.240 --> 00:03:47.639
time now.

63
00:03:48.280 --> 00:03:52.520
Broke Nice Nice sounds like you have a very deep

64
00:03:52.680 --> 00:03:57.879
background in this in this well indeed, I was looking

65
00:03:57.960 --> 00:04:01.199
at your two thousand, two twenty five and I didn't

66
00:04:01.199 --> 00:04:03.080
print it out in color because I'm running low on

67
00:04:03.120 --> 00:04:03.960
inc so it's.

68
00:04:04.680 --> 00:04:05.599
In black and white.

69
00:04:05.639 --> 00:04:09.240
But it is expensive, it is, you know, especially the

70
00:04:09.280 --> 00:04:15.120
colored ones. So I was going through it and lots

71
00:04:15.159 --> 00:04:18.240
of great information. I mean, this is what ten or

72
00:04:18.759 --> 00:04:21.600
I don't even know how many pages this is, maybe fifteen.

73
00:04:21.680 --> 00:04:25.199
But one of the very first things I noticed was

74
00:04:25.199 --> 00:04:30.000
it said you guys blocked over eighty six million unwanted

75
00:04:30.079 --> 00:04:32.879
robo calls just in twenty twenty five.

76
00:04:33.399 --> 00:04:34.560
Just in twenty twenty five.

77
00:04:34.639 --> 00:04:37.319
Yep, So is that all you do is you are

78
00:04:37.600 --> 00:04:41.199
normal robo You're focused on robo calls. And I did

79
00:04:41.319 --> 00:04:45.120
notice that you have added text to it as well.

80
00:04:45.319 --> 00:04:46.279
Yeah, that's correct.

81
00:04:46.360 --> 00:04:50.360
So we, you know, again, predominantly focus on protecting both

82
00:04:50.360 --> 00:04:54.480
consumers and businesses from receiving those calls that they don't

83
00:04:54.519 --> 00:04:57.439
want to get. And while we started in this business

84
00:04:57.439 --> 00:05:01.000
obviously is a call blocking company that has you know,

85
00:05:01.399 --> 00:05:06.600
evolved with the times as we answer fewer and fewer calls,

86
00:05:06.839 --> 00:05:08.600
and you know, the ones that we do answer, we

87
00:05:08.680 --> 00:05:11.839
try to exhibit that healthy skepticism that you refer to earlier.

88
00:05:12.120 --> 00:05:13.560
Yeah, the bad guys.

89
00:05:13.519 --> 00:05:16.240
Have adjusted their tactics too, right, So the bad guys

90
00:05:16.240 --> 00:05:18.160
are like, well, if people aren't going to answer their

91
00:05:18.160 --> 00:05:20.480
phone calls, then we're going to send them texts. And so,

92
00:05:21.079 --> 00:05:23.959
within you know, the past say eighteen months or so,

93
00:05:24.000 --> 00:05:29.000
we've spun up a really robust new practice about filtering

94
00:05:29.040 --> 00:05:29.959
and blocking.

95
00:05:29.600 --> 00:05:30.519
Texts as well.

96
00:05:31.079 --> 00:05:34.319
And you know, we've seen that in terms of the

97
00:05:34.399 --> 00:05:39.000
traffic that we're blocking, texts are getting close to being

98
00:05:39.040 --> 00:05:42.480
about the same as calls these days, so there's kind

99
00:05:42.480 --> 00:05:45.439
of been a big shift there. But you know, whether

100
00:05:45.480 --> 00:05:48.319
it's coming in as a text or whether it's coming

101
00:05:48.319 --> 00:05:50.920
in on a call, you know, our main mission is

102
00:05:50.959 --> 00:05:53.000
to take a look at it and if it looks risky,

103
00:05:53.040 --> 00:05:55.519
to make sure that you don't have to deal with it.

104
00:05:56.279 --> 00:05:56.639
Got it.

105
00:05:56.759 --> 00:06:01.800
So, I know, like with iPhones built into it, they

106
00:06:01.839 --> 00:06:05.120
have where you can screen the callers, right, you can

107
00:06:05.160 --> 00:06:08.720
say never, which that's the setting I have because of

108
00:06:09.040 --> 00:06:12.800
Rose's business. Right, I get calls from a lot of

109
00:06:12.839 --> 00:06:16.120
different phone numbers, but you could say ask for a reason,

110
00:06:16.319 --> 00:06:19.920
or you could say silence, And if you silence, it

111
00:06:20.360 --> 00:06:26.000
sends everything to voicemail. So and androids are I don't

112
00:06:26.040 --> 00:06:28.160
think they have the option for all three of those,

113
00:06:28.199 --> 00:06:32.160
but you can block those or silence those callers on

114
00:06:32.800 --> 00:06:33.759
Android as well.

115
00:06:34.879 --> 00:06:37.600
But correct is what you are doing.

116
00:06:38.759 --> 00:06:43.160
So say somebody has your service and they get a

117
00:06:43.240 --> 00:06:47.560
robo call, is it even going to make it to

118
00:06:47.639 --> 00:06:49.920
the voicemail where a voicemail can be left, or is

119
00:06:49.959 --> 00:06:54.879
it just not going to reach their phone at all.

120
00:06:54.959 --> 00:06:57.839
So if it's a number that we have on one

121
00:06:57.879 --> 00:07:00.879
of our lists, then one of a couple of things

122
00:07:00.920 --> 00:07:03.839
can happen. So one thing that we can do is

123
00:07:03.839 --> 00:07:05.519
we can just block and hang up on the call.

124
00:07:05.759 --> 00:07:07.160
The other thing that we can do is we can

125
00:07:07.199 --> 00:07:09.839
still send it to voicemail. And really that comes down

126
00:07:09.879 --> 00:07:14.040
to the customer on what their level of tolerance is.

127
00:07:14.079 --> 00:07:16.839
So you know, for example, if you're someone like yourself

128
00:07:16.879 --> 00:07:19.560
that uses your phone quite a bit for business, you

129
00:07:19.639 --> 00:07:22.480
may not want it to just disappear because maybe there's

130
00:07:22.480 --> 00:07:24.920
a one percent chance that it is something important, So

131
00:07:25.000 --> 00:07:27.360
you might want to say, send that to voicemail and

132
00:07:27.399 --> 00:07:30.319
I'll check it out later. Other people just do not

133
00:07:30.439 --> 00:07:32.360
want to be bothered at all, and they will just

134
00:07:32.800 --> 00:07:34.759
tell it to hang up on all of those calls,

135
00:07:35.199 --> 00:07:38.399
and so you know, that's kind of what happens there.

136
00:07:38.439 --> 00:07:41.000
And if we don't see it on.

137
00:07:40.839 --> 00:07:43.040
One of our lists, and we also do kind of

138
00:07:43.040 --> 00:07:45.680
a quick check in real time to see if there's

139
00:07:45.720 --> 00:07:48.759
any information from any of our partners that we might have.

140
00:07:48.839 --> 00:07:52.000
So if it looks not risky, then what we do

141
00:07:52.240 --> 00:07:54.680
is similar to what you said that Apple does, is

142
00:07:54.720 --> 00:07:58.279
we will send it to our screener. What makes our

143
00:07:58.399 --> 00:08:01.720
screener a little bit different, more sophisticated than say what

144
00:08:01.800 --> 00:08:05.920
you'll get from Apple, is we're not just taking the

145
00:08:05.959 --> 00:08:09.399
screening and then showing it to you to decide what

146
00:08:09.480 --> 00:08:10.040
to do with it.

147
00:08:10.399 --> 00:08:11.120
So we do do that.

148
00:08:11.199 --> 00:08:12.920
But the other thing that we're doing in the background

149
00:08:13.000 --> 00:08:16.680
is we're actually listening to and analyzing that audio, and

150
00:08:16.720 --> 00:08:19.839
we're comparing it to our database of millions of other

151
00:08:19.879 --> 00:08:22.720
audio what we call fingerprints, to see if it might

152
00:08:22.800 --> 00:08:25.839
be a match against other robo calls that we've recorded

153
00:08:25.879 --> 00:08:29.120
in the past. And so again, even as that screening

154
00:08:29.199 --> 00:08:32.519
process is taking place, we're looking and saying, Okay, what

155
00:08:32.600 --> 00:08:35.440
is this person saying. Does this match anything we've seen before?

156
00:08:35.840 --> 00:08:36.639
You know, yes or no?

157
00:08:36.720 --> 00:08:39.559
And if it does, then we'll stop the call right

158
00:08:39.600 --> 00:08:42.559
there and take whatever action again hang up or send

159
00:08:42.559 --> 00:08:45.200
it to voicemail that we would do with a bad call.

160
00:08:45.279 --> 00:08:47.320
So there's kind of that extra level of protection. And

161
00:08:47.360 --> 00:08:50.200
if it passes all those checks, then we're going to

162
00:08:50.240 --> 00:08:51.879
put it up on your phone and it's going to say,

163
00:08:51.919 --> 00:08:54.480
you know, this is Joyce calling from Rose wanted to

164
00:08:54.480 --> 00:08:56.720
talk to you about the podcast. And then you know,

165
00:08:56.759 --> 00:09:00.480
the customer has the customer knows that the call has

166
00:09:00.480 --> 00:09:02.879
already passed a couple of checks and they have a

167
00:09:02.879 --> 00:09:05.159
pretty high confidence that what they're seeing on their phone

168
00:09:05.200 --> 00:09:07.919
is in back what's real, And now they can decide whether.

169
00:09:07.799 --> 00:09:08.519
Or not they want to chat.

170
00:09:09.480 --> 00:09:12.360
Okay, all right, so you're you guys are doing all

171
00:09:12.399 --> 00:09:15.399
of those checks in a matter of seconds.

172
00:09:16.000 --> 00:09:19.840
Yeah, literally all of that takes place within worst case

173
00:09:19.840 --> 00:09:22.759
scenario maybe a second and a half or two seconds,

174
00:09:22.759 --> 00:09:24.360
but it's all really quick on the back end.

175
00:09:25.039 --> 00:09:25.399
Okay.

176
00:09:25.440 --> 00:09:29.759
And then so if a call passes all of your checks,

177
00:09:30.360 --> 00:09:34.279
then it's going to ring in to let's say me,

178
00:09:34.519 --> 00:09:37.600
it would ring into me and is it going to

179
00:09:37.919 --> 00:09:40.240
and then it's like a regular phone call. I could

180
00:09:40.279 --> 00:09:42.759
pick it up and am I going to hear a

181
00:09:42.799 --> 00:09:45.679
message then from you guys saying this is so in

182
00:09:46.159 --> 00:09:49.120
you know, wanting to talk about like what you just said.

183
00:09:49.519 --> 00:09:51.840
You won't hear that, so you'll you'll see that on

184
00:09:51.879 --> 00:09:53.960
your phone before you decide whether or not to answer it.

185
00:09:54.000 --> 00:09:56.120
So it'll pop up on the screen and basically say

186
00:09:56.480 --> 00:09:58.360
the person and who they're calling from, what the phone

187
00:09:58.440 --> 00:10:00.320
number is, and then once you engage with the call,

188
00:10:00.519 --> 00:10:02.240
it's just the same as any other phone call.

189
00:10:03.000 --> 00:10:03.399
Got it.

190
00:10:03.440 --> 00:10:06.000
Okay, So there is a bit of a screening that

191
00:10:06.039 --> 00:10:07.320
the consumer does.

192
00:10:09.360 --> 00:10:09.600
Once.

193
00:10:09.679 --> 00:10:11.919
Yeah, that's but the call has to pass all your

194
00:10:12.000 --> 00:10:13.200
checks first, right.

195
00:10:13.039 --> 00:10:14.519
The call has to pass all of our checks, and

196
00:10:14.519 --> 00:10:16.519
then ultimately, you know, we don't want to take power

197
00:10:16.519 --> 00:10:18.639
out of the consumer's hands completely, right, We want them

198
00:10:18.679 --> 00:10:20.720
to be able to look at it and make their own,

199
00:10:20.879 --> 00:10:22.799
you know, decision. But what we're trying to do is

200
00:10:22.840 --> 00:10:25.799
give them the best possible information to make the best

201
00:10:25.840 --> 00:10:26.720
possible decision.

202
00:10:27.399 --> 00:10:32.360
Got it. Well, that's that's mirrors what we do. Right.

203
00:10:32.480 --> 00:10:35.879
We give them a lot of information thirty six pages

204
00:10:35.960 --> 00:10:38.159
worth that they can take home, and you know, we

205
00:10:38.240 --> 00:10:41.279
go over and talk about and answer their questions. But

206
00:10:41.840 --> 00:10:43.879
and that's one of the main things we say is,

207
00:10:43.919 --> 00:10:45.639
you know, this is not a one size fits all.

208
00:10:45.720 --> 00:10:47.759
We're not saying you have to do everything in here

209
00:10:48.200 --> 00:10:51.519
or any of this. You need to figure out what

210
00:10:51.679 --> 00:10:56.480
works best for your situation and your life, your risk tolerance,

211
00:10:57.200 --> 00:10:59.240
and then make a decision on what you want to do.

212
00:11:00.320 --> 00:11:02.639
You know, yeah, because that's the one thing is you

213
00:11:02.720 --> 00:11:06.759
don't want to take somebody's independence, their ability to make

214
00:11:06.799 --> 00:11:10.480
a choice. Right And now, so I one thing I

215
00:11:10.519 --> 00:11:14.559
did notice you had.

216
00:11:14.840 --> 00:11:15.879
I got to get to the page.

217
00:11:15.919 --> 00:11:19.159
Here a graph on the percentage of robocalls that target

218
00:11:19.240 --> 00:11:25.000
older consumers, and it was fifty nine percent was the

219
00:11:25.039 --> 00:11:29.519
sixty plus population versus forty one percent was the general population.

220
00:11:30.120 --> 00:11:32.039
And that was just last year. That's based on what

221
00:11:32.159 --> 00:11:32.840
you were seeing.

222
00:11:33.360 --> 00:11:34.559
That's based on what we were seeing.

223
00:11:34.600 --> 00:11:39.480
Yes, yeah, that's interesting. I would have.

224
00:11:41.720 --> 00:11:43.559
And I don't know this, This might be just the

225
00:11:43.559 --> 00:11:48.120
way scammers are adapting. You know, if they start seeing

226
00:11:48.120 --> 00:11:53.240
a lot more older adults using a lot of these services,

227
00:11:53.679 --> 00:11:58.039
right than, are they going to start maybe switching their

228
00:11:58.080 --> 00:12:00.879
target market down to maybe the fifty year olds and

229
00:12:01.840 --> 00:12:05.360
you know, trying that out. But I guess what, I

230
00:12:05.399 --> 00:12:07.240
was expecting that to be a little higher for the

231
00:12:07.279 --> 00:12:09.440
older adults like in the sixties.

232
00:12:10.679 --> 00:12:14.799
Well, so what we've seen happening is actually so that

233
00:12:14.960 --> 00:12:19.039
shift that you mentioned is something that is starting to occur,

234
00:12:19.240 --> 00:12:22.759
but in a way that you might not expect. So

235
00:12:22.799 --> 00:12:25.919
we've done some We have a couple of fraud researchers

236
00:12:26.759 --> 00:12:30.440
that we have kind of on staff that watch a

237
00:12:30.440 --> 00:12:33.000
lot of this data for us and do a lot

238
00:12:33.000 --> 00:12:35.440
of the data collection and the analysis and such. And

239
00:12:35.960 --> 00:12:39.559
you know, it's always been the case that that seniors

240
00:12:39.559 --> 00:12:42.799
and older Americans are targeted more and the main reason

241
00:12:42.840 --> 00:12:45.960
for that is that they have the most to lose

242
00:12:46.440 --> 00:12:49.080
if you're looking to scam someone out of money, you know,

243
00:12:49.279 --> 00:12:52.600
a thirty year old who's just building their career, they

244
00:12:52.639 --> 00:12:54.519
just don't have a Yeah, they don't have a big

245
00:12:54.519 --> 00:12:56.440
four oh one k or a house or you know.

246
00:12:56.559 --> 00:12:59.759
Unless they inherited it. But that's a small percentage, very.

247
00:12:59.600 --> 00:13:03.200
Small for sente, yes, and it's definitely not me. So,

248
00:13:04.039 --> 00:13:05.799
you know, so that's one of the that's one of

249
00:13:05.879 --> 00:13:08.360
the things they do. But another thing that we've noticed

250
00:13:08.440 --> 00:13:12.200
is that thanks to all of the education that organizations

251
00:13:12.240 --> 00:13:16.799
like yours are doing, older Americans are the most likely

252
00:13:16.879 --> 00:13:22.879
currently to not engage with someone who is making one

253
00:13:22.879 --> 00:13:23.879
of these calls.

254
00:13:23.559 --> 00:13:25.320
Where they're trying to scam people.

255
00:13:25.360 --> 00:13:27.679
Now that might seem counter to what we see in

256
00:13:27.720 --> 00:13:30.960
the news and the headline headlines and so on, but

257
00:13:31.000 --> 00:13:33.480
the reality is we've done a really good job of

258
00:13:33.759 --> 00:13:37.559
educating older Americans to be skeptical and be smart and

259
00:13:37.600 --> 00:13:40.279
not take de bait on these things. And so what

260
00:13:40.320 --> 00:13:44.480
we're seeing is actually the criminals have gone all.

261
00:13:44.320 --> 00:13:45.559
The way to the other end.

262
00:13:45.960 --> 00:13:48.480
So in terms of who they're looking for for targets,

263
00:13:48.519 --> 00:13:51.320
they're going, Okay, well, who else is out there that

264
00:13:51.360 --> 00:13:54.240
we might be able to get to that maybe lives

265
00:13:54.399 --> 00:13:59.039
entirely on their phone, completely comfortable with text messaging, completely

266
00:13:59.080 --> 00:14:02.480
comfortable sending money via one of seven hundred apps.

267
00:14:02.840 --> 00:14:05.440
Ah, the kids, the nineteen year.

268
00:14:05.360 --> 00:14:07.399
Olds, the twenty year olds, the twenty one year olds,

269
00:14:07.440 --> 00:14:11.360
and so we're seeing that is kind of the just

270
00:14:11.399 --> 00:14:14.360
in terms of percentage of growth, that's the largest group

271
00:14:14.440 --> 00:14:17.639
right now in terms of growth of scams and targeting

272
00:14:17.679 --> 00:14:23.360
of scams because they basically take everything for granted that

273
00:14:23.399 --> 00:14:24.720
they see on their phone.

274
00:14:24.480 --> 00:14:27.720
As real or authentic.

275
00:14:27.440 --> 00:14:32.000
And it's you know, and that generation is sending five bucks,

276
00:14:32.080 --> 00:14:33.840
ten bucks, twenty bucks to each other and back and

277
00:14:33.879 --> 00:14:37.120
forth all the time, mendme or zell or cash app

278
00:14:37.240 --> 00:14:40.639
or whatever and so and again. And another thing that

279
00:14:40.679 --> 00:14:43.559
makes that generation unique is they are starting to you know,

280
00:14:43.559 --> 00:14:45.919
we've seen the move from the phone call to texts.

281
00:14:46.320 --> 00:14:50.320
That generation is moving from texts to messaging apps things

282
00:14:50.360 --> 00:14:54.080
like What's Happened Messenger and so on, which are honestly

283
00:14:54.159 --> 00:14:56.440
the wild West in terms of security in a lot

284
00:14:56.440 --> 00:14:59.080
of different ways, and so much easier to go into

285
00:14:59.080 --> 00:15:01.320
those environments when you get somebody into them.

286
00:15:01.600 --> 00:15:05.279
And extract money from them. So, you know, the seniors

287
00:15:05.320 --> 00:15:05.840
are doing a.

288
00:15:05.759 --> 00:15:09.960
Good enough job now that they're kind of their grandkids

289
00:15:10.039 --> 00:15:13.039
or thereabouts are the next big target and those are

290
00:15:13.080 --> 00:15:16.320
the ones that, like we see the criminals are really

291
00:15:16.360 --> 00:15:18.960
starting to change and go to in terms of their targeting.

292
00:15:19.360 --> 00:15:21.639
Yeah, well, that's I'm glad to see that.

293
00:15:23.159 --> 00:15:26.080
I mean, I'm not glad that, you know, the criminals

294
00:15:26.080 --> 00:15:30.200
are going to another age bracket, right, but it's nice

295
00:15:30.240 --> 00:15:35.440
to hear that we're seeing the older adults are able

296
00:15:35.519 --> 00:15:38.240
to recognize and not engage and and.

297
00:15:38.639 --> 00:15:39.080
All of that.

298
00:15:40.480 --> 00:15:44.679
I know Arizona has always we do the FBI statistics

299
00:15:44.759 --> 00:15:48.519
every year and Arizona is always in the top ten.

300
00:15:48.600 --> 00:15:51.759
But we have a huge retired population. Yes, right, whether

301
00:15:52.240 --> 00:15:56.720
whether people live here all year round, right, or they're

302
00:15:57.000 --> 00:15:59.600
what we call snowbirds, right, they only come in during

303
00:15:59.639 --> 00:16:02.240
the night, the nice part of the year, which they're

304
00:16:02.240 --> 00:16:06.639
not here right now. Yes, yesterday was one hundred and

305
00:16:06.639 --> 00:16:07.919
seventeen or something like.

306
00:16:07.840 --> 00:16:10.320
That, but very hot yesterday, Yes, And I.

307
00:16:10.279 --> 00:16:12.600
Heard I actually did a presentation and I heard somebody

308
00:16:12.639 --> 00:16:13.240
say there's.

309
00:16:13.039 --> 00:16:15.600
A heat advisory all week, right, So.

310
00:16:17.080 --> 00:16:23.639
Yeah, it's uh, it's crazy. In the report, I like

311
00:16:23.720 --> 00:16:27.960
how you you guys separate out the fraud and scam calls,

312
00:16:28.000 --> 00:16:31.960
but you also are able to identify the spam, which

313
00:16:32.000 --> 00:16:34.720
is usually and I don't want to say they're all

314
00:16:34.840 --> 00:16:39.679
aggressive sales organizations, but some of them are. But a

315
00:16:39.720 --> 00:16:45.240
lot of a lot of businesses will once you've signed

316
00:16:45.320 --> 00:16:48.720
up for it, they'll use text messaging predominantly, but they

317
00:16:48.759 --> 00:16:51.720
still will make phone calls. But I know, I constantly

318
00:16:51.759 --> 00:16:55.399
get text messages from all these different places, and it's like,

319
00:16:55.799 --> 00:16:59.919
I don't remember signing up for this, right, And they

320
00:17:00.279 --> 00:17:05.559
come every other day, every day, every week. But you're

321
00:17:05.599 --> 00:17:08.960
able to separate those out to say those are really

322
00:17:09.039 --> 00:17:13.200
spam versus what what are your other ones?

323
00:17:13.279 --> 00:17:15.039
Your other oh like whether.

324
00:17:14.839 --> 00:17:21.599
Alerts, missing person reports, law enforcement reports, political messages and

325
00:17:21.640 --> 00:17:22.279
stuff like that.

326
00:17:22.400 --> 00:17:24.640
So is it really based.

327
00:17:24.359 --> 00:17:30.240
On on the what do I want to say that

328
00:17:30.279 --> 00:17:34.799
the actual message itself to where your system determines if

329
00:17:34.799 --> 00:17:37.319
it's other a spam or a scam.

330
00:17:38.119 --> 00:17:41.079
Yeah, that's that's absolutely correct. So we have we have

331
00:17:41.160 --> 00:17:44.839
kind of three main sources that we use in our

332
00:17:45.759 --> 00:17:47.880
it's called our engine for lack of a better term,

333
00:17:48.240 --> 00:17:50.680
to determine kind of what's going on with the given

334
00:17:50.960 --> 00:17:54.160
phone call or text. So the first is we have,

335
00:17:54.319 --> 00:17:57.519
you know, lists of numbers that are publicly available. In

336
00:17:57.519 --> 00:18:01.200
some cases we sort them privately, but that basically our

337
00:18:01.319 --> 00:18:04.920
numbers that you know are effectively guaranteed to be good,

338
00:18:05.039 --> 00:18:07.799
can't be spoofed, and we know are legitimate. And that's

339
00:18:07.839 --> 00:18:12.079
things like government alerts, you know, local police departments and

340
00:18:12.119 --> 00:18:14.559
sheriff departments and those sorts of things. So we have

341
00:18:14.680 --> 00:18:16.440
all of those that we get you know, in a

342
00:18:16.480 --> 00:18:18.160
list and whatnot. And so when we see one of

343
00:18:18.200 --> 00:18:20.960
those numbers, we know, you know, basically immediately this has

344
00:18:21.039 --> 00:18:23.039
to go through. This is important. This is you know,

345
00:18:23.039 --> 00:18:25.920
related to public service and so on. But that's obviously

346
00:18:26.200 --> 00:18:29.000
you know, fairly small percentage. Then the second thing we

347
00:18:29.000 --> 00:18:30.839
have is of course the feedback that we get from

348
00:18:30.839 --> 00:18:34.960
our customers, so you know, when our customers, you know,

349
00:18:35.000 --> 00:18:38.680
even if our customers don't explicitly tell us that call

350
00:18:38.759 --> 00:18:42.759
was good or bad, we can look at just behavior

351
00:18:42.920 --> 00:18:45.759
with a phone call and kind of make a determination. So,

352
00:18:45.799 --> 00:18:49.079
for example, if we see an incoming phone call to

353
00:18:49.400 --> 00:18:53.400
one hundred of our customers and ninety eight of them

354
00:18:53.480 --> 00:18:56.680
don't answer, two of them do answer and hang up

355
00:18:56.720 --> 00:19:00.400
within the first five seconds, that's a really good signal that.

356
00:19:00.279 --> 00:19:01.599
That's called people don't want.

357
00:19:02.240 --> 00:19:04.559
And on the flip side, if we see one hundred

358
00:19:04.599 --> 00:19:08.200
calls come in and seventy five people answer and they

359
00:19:08.240 --> 00:19:10.759
stay on the phone for a minute, that's another good

360
00:19:10.759 --> 00:19:13.359
indicator that hey, this is probably a legitimate call, that

361
00:19:13.400 --> 00:19:17.119
these people want it. And of course our users can

362
00:19:17.160 --> 00:19:19.480
provide us explicit feedback as well. When they get a

363
00:19:19.519 --> 00:19:21.200
call that they don't want, they can say block this

364
00:19:21.359 --> 00:19:23.599
is spam and tell no Morobo about it, right, which

365
00:19:23.599 --> 00:19:27.640
is which is great because getting that actual end customer

366
00:19:27.839 --> 00:19:31.039
human intelligence is you know, the best intelligence that we

367
00:19:31.079 --> 00:19:34.000
can get. And then the largest source of the data

368
00:19:34.000 --> 00:19:36.400
that we get is from what we call our honeypot,

369
00:19:36.799 --> 00:19:39.240
so many many moons ago, long before I was at

370
00:19:39.279 --> 00:19:43.839
the company. We leased close to three hundred thousand phone

371
00:19:43.880 --> 00:19:47.599
numbers Wow, and basically hooked them up to you know,

372
00:19:48.200 --> 00:19:52.880
computery stuff. And those numbers are not on anybody's lists.

373
00:19:53.000 --> 00:19:56.319
They've never given consent. They just sit there and kind

374
00:19:56.319 --> 00:19:58.880
of wait for things to happen, both call and texts.

375
00:19:59.279 --> 00:20:02.319
And so what Happenedpens is when a call hits one

376
00:20:02.359 --> 00:20:05.680
of those numbers, we are almost positive that it's going

377
00:20:05.720 --> 00:20:08.440
to be illegal and unwanted. And so what we do

378
00:20:08.519 --> 00:20:12.839
is we start recording and listening and transcribing, and as

379
00:20:12.920 --> 00:20:17.079
that happens, we're creating that audio fingerprint that I mentioned earlier,

380
00:20:17.559 --> 00:20:21.319
and we're also getting the transcription with the text, which

381
00:20:21.359 --> 00:20:23.759
then we can run through our engine and we can

382
00:20:24.160 --> 00:20:26.799
compare it against other things that we've seen in the past,

383
00:20:27.119 --> 00:20:28.799
and now we know how we might be able to

384
00:20:28.880 --> 00:20:29.559
categorize it.

385
00:20:29.640 --> 00:20:29.799
Right.

386
00:20:29.880 --> 00:20:34.079
So you know, if it mentions, if it mentions any politician,

387
00:20:34.160 --> 00:20:36.400
that's a real easy one, right, Or if it mentions

388
00:20:36.400 --> 00:20:39.160
when red or Act blue or whomever, right, you know,

389
00:20:39.359 --> 00:20:42.480
it doesn't matter. There are no partisan politics when it

390
00:20:42.480 --> 00:20:46.039
comes to asking for money, so those are easy to find.

391
00:20:46.039 --> 00:20:49.680
But then other things like you know, pest control or

392
00:20:50.599 --> 00:20:54.079
end of life care or things like that. So you know,

393
00:20:54.119 --> 00:20:56.680
as we get those transcriptions in those fingerprints, we can

394
00:20:56.720 --> 00:20:58.759
then compare it to what we already know and what

395
00:20:58.799 --> 00:21:01.160
we already have, or if it's thing we've never seen before,

396
00:21:01.200 --> 00:21:03.839
which is fairly rare, we can do some stuff to

397
00:21:03.839 --> 00:21:05.880
create a new category for it. But that lets us

398
00:21:05.920 --> 00:21:09.799
really quickly understand kind of what the context of the

399
00:21:09.880 --> 00:21:12.079
call is, how risky it is. Is it like you

400
00:21:12.119 --> 00:21:14.359
said before, is it you know, dangerous and kind of

401
00:21:14.359 --> 00:21:17.440
scamming or fraudy, or is it just spammy where it's

402
00:21:17.519 --> 00:21:19.640
you know, somebody is trying to get you to sign

403
00:21:19.720 --> 00:21:22.720
up for a card detailing service or something like that.

404
00:21:22.880 --> 00:21:25.880
So you know, kind of the the three of those

405
00:21:25.880 --> 00:21:30.839
things then combine and obviously reinforce each other positively over.

406
00:21:30.680 --> 00:21:32.359
Time as we see more and more and more and

407
00:21:32.400 --> 00:21:33.720
more calls, and you know.

408
00:21:33.640 --> 00:21:36.119
It gives us that capability of being able to give

409
00:21:36.160 --> 00:21:38.680
you a, you know, ideally a really nice read on

410
00:21:38.759 --> 00:21:41.799
exactly what is hitting your phone and you know how

411
00:21:41.960 --> 00:21:43.759
seriously or not to take it.

412
00:21:44.440 --> 00:21:48.759
Okay, now you had mentioned that if it's.

413
00:21:50.440 --> 00:21:53.319
UH, I think it's a phone number outside of those

414
00:21:53.799 --> 00:21:59.440
three hundred thousand that you know our actual scam you

415
00:21:59.480 --> 00:22:04.440
know that are going to be scams. You're you're looking

416
00:22:04.480 --> 00:22:07.079
at it, like you said, one hundred people, and if

417
00:22:07.319 --> 00:22:09.519
only two people answer and they hang up within the

418
00:22:09.559 --> 00:22:14.480
first five seconds, that's a good indication that it's it's

419
00:22:14.519 --> 00:22:18.559
a spam it's a spam call. Or like you said,

420
00:22:18.599 --> 00:22:22.440
if seventy five people answer and they're on it for

421
00:22:22.480 --> 00:22:24.720
a minute or longer, then that's a good indication that

422
00:22:24.759 --> 00:22:29.039
it's a good one. You're only looking at they've answered

423
00:22:29.119 --> 00:22:31.880
or they haven't, and how long they're on the phone.

424
00:22:31.960 --> 00:22:38.680
You're not actually able to record what they're saying.

425
00:22:39.559 --> 00:22:41.519
Right with our end customers. No, we're not doing that

426
00:22:41.519 --> 00:22:45.000
with our end customers obviously, because that is yeah, it's you.

427
00:22:45.160 --> 00:22:48.480
You're only exactly and that's where I was.

428
00:22:48.599 --> 00:22:50.920
I was looking at it because I just in a

429
00:22:50.960 --> 00:22:53.480
lot of conversations I've had, I've had a lot of

430
00:22:53.480 --> 00:22:55.839
people say, well, are they listening to my conversations?

431
00:22:55.920 --> 00:22:57.319
Right, that's like the first question.

432
00:22:58.960 --> 00:23:00.680
So I just wanted to make that clear that you

433
00:23:00.720 --> 00:23:04.039
are only looking did they answer, did they not? And

434
00:23:04.400 --> 00:23:07.279
how long did they stay on the phone before they

435
00:23:07.359 --> 00:23:10.160
hung up? To determine Okay, this looks like it is

436
00:23:10.480 --> 00:23:15.839
a spam phone number, or this looks like it's it's legitimate.

437
00:23:16.079 --> 00:23:18.119
Exactly, and those are you know, and the reason for

438
00:23:18.160 --> 00:23:20.160
that is those are nice generic data.

439
00:23:19.920 --> 00:23:22.480
Points that they don't give away any personal information.

440
00:23:22.599 --> 00:23:25.440
You don't know anything about you know, you don't know

441
00:23:25.519 --> 00:23:29.440
really anything about anybody, and but it's it's a nice

442
00:23:29.480 --> 00:23:31.880
signal as to whether or not you know something that

443
00:23:32.240 --> 00:23:34.799
you're seeing might be risky because there aren't plenty of

444
00:23:35.079 --> 00:23:38.000
you know, if you know, think about whether delays.

445
00:23:37.640 --> 00:23:38.880
At a school or something like that.

446
00:23:38.880 --> 00:23:41.359
There are plenty of good reasons to make robo calls,

447
00:23:41.799 --> 00:23:44.400
and there for those good robo calls, there are plenty

448
00:23:44.400 --> 00:23:46.400
of good reasons to answer them. So you know, we

449
00:23:46.440 --> 00:23:48.240
want to make sure that those get through to their

450
00:23:48.279 --> 00:23:52.279
intended recipients, because just as important as blocking the bad

451
00:23:52.319 --> 00:23:54.519
calls is making sure that the good calls go through,

452
00:23:54.559 --> 00:23:56.880
because if you have a good call that doesn't get through,

453
00:23:57.240 --> 00:24:00.720
you're actually more likely to remember that negati actively than

454
00:24:00.920 --> 00:24:02.200
if a bad call gets through.

455
00:24:04.440 --> 00:24:10.440
All right, I like how you guys put these actual

456
00:24:10.559 --> 00:24:16.240
sample call transcripts from the robocalls in here, and this

457
00:24:16.480 --> 00:24:22.440
was the top spam calls into your Honeypot digital monitoring system.

458
00:24:24.480 --> 00:24:30.480
The top one was Medicare yep, and that's I'm guessing

459
00:24:30.559 --> 00:24:37.359
that's people just calling to inquiet the well. It says, yeah,

460
00:24:37.400 --> 00:24:40.160
the ant talks about the annual enrollment period and they're

461
00:24:40.200 --> 00:24:44.640
offering free services and and and asking the questions.

462
00:24:45.920 --> 00:24:48.039
I'm not surprised that political was up there.

463
00:24:48.839 --> 00:24:52.079
Yeah, but you know it's interesting that I'm looking at

464
00:24:52.119 --> 00:24:56.039
these and it's like legal personal injury. Google Business listing.

465
00:24:56.119 --> 00:24:59.240
I can't tell you how many phone calls I have gotten.

466
00:25:00.960 --> 00:25:05.160
And as soon as I hear them talk about are

467
00:25:05.200 --> 00:25:08.839
you the owner of the business? Click right, because I

468
00:25:08.880 --> 00:25:11.160
actually did listen to it a few times to see

469
00:25:11.160 --> 00:25:13.359
what they see what they wanted, and it was about

470
00:25:13.359 --> 00:25:17.599
the Google Business listing, and I said, don't call me

471
00:25:17.680 --> 00:25:21.640
back again, right, But they don't listen. They just keep

472
00:25:21.680 --> 00:25:28.079
calling auto warranty, auto insurance, solar you know, those are

473
00:25:28.240 --> 00:25:32.240
some of the home improvement. You know, it has roofing

474
00:25:32.279 --> 00:25:36.359
in here, and then health insurance was at the bottom.

475
00:25:37.359 --> 00:25:41.599
And then you had the top business imposter scams in

476
00:25:41.599 --> 00:25:48.880
twenty twenty five, tax debt scams that was the top

477
00:25:49.319 --> 00:25:53.000
or yeah, that's one of the top ones. Amazon impostors.

478
00:25:53.039 --> 00:25:56.519
Oh my gosh. When I talk about impersonating legitimate companies,

479
00:25:57.039 --> 00:26:02.319
I'm like, I always say Amazon because they're they're going

480
00:26:02.400 --> 00:26:07.960
to impersonate Amazon because they know just about everybody has

481
00:26:08.000 --> 00:26:11.200
an Amazon account, whether you use it or not, so

482
00:26:11.240 --> 00:26:14.480
they have a better chance of getting people to engage

483
00:26:14.519 --> 00:26:19.559
with them, right, right, because every almost everybody has one.

484
00:26:20.319 --> 00:26:21.599
Yeah, the tax deet one.

485
00:26:21.640 --> 00:26:24.440
They just I just keep thinking those are going to

486
00:26:24.519 --> 00:26:33.640
go away, but they just keep changing their tactics on it, right, Yeah. Yeah,

487
00:26:33.680 --> 00:26:35.359
there was one thing that I did.

488
00:26:37.920 --> 00:26:41.759
What is it? It was the d D.

489
00:26:42.799 --> 00:26:46.319
It was with numbers and I'm trying to find it

490
00:26:46.400 --> 00:26:49.680
in here. I don't remember what d I D stands for, and.

491
00:26:49.640 --> 00:26:53.319
Hopefully I have stands for direct inward dialing if I

492
00:26:53.359 --> 00:26:53.799
remember my.

493
00:26:54.039 --> 00:26:56.720
That's yes, that's that's the area code spoofing.

494
00:26:57.480 --> 00:26:58.400
Yes, that's correct.

495
00:26:59.000 --> 00:27:03.839
Yeah, which is which is something that was really prevalent

496
00:27:04.000 --> 00:27:07.839
kind of in the in the era around twenty fourteen

497
00:27:07.960 --> 00:27:09.680
twenty fifteen, and.

498
00:27:09.640 --> 00:27:11.319
Then sort of went away for a while.

499
00:27:11.359 --> 00:27:13.279
It was interesting, it was it was a tactic that

500
00:27:13.359 --> 00:27:18.079
I think people got wise to and then kind of disappeared,

501
00:27:18.119 --> 00:27:21.319
but has made a resurgence over the past year, which

502
00:27:21.359 --> 00:27:24.960
is which is very interesting, and it's it's an interesting

503
00:27:25.079 --> 00:27:30.359
tactic because there are you know, again just for the audience.

504
00:27:30.400 --> 00:27:32.559
The idea of this is that if you receive a

505
00:27:32.559 --> 00:27:37.680
phone call from the same area code as your phone.

506
00:27:37.440 --> 00:27:39.759
So you're more apt to answering phone, right.

507
00:27:39.680 --> 00:27:40.759
You're more apt to answer it.

508
00:27:41.200 --> 00:27:43.799
But where it has where it started to fall apart

509
00:27:43.839 --> 00:27:46.759
before and it kind of still falls apart, is if

510
00:27:46.759 --> 00:27:48.960
you're a transplant, right, if you're from a different part

511
00:27:49.000 --> 00:27:52.039
of the country than where you currently live, you'll get

512
00:27:52.079 --> 00:27:54.680
these You'll you know, I'll get these spam calls. My

513
00:27:55.079 --> 00:27:58.079
telephone maps, my phone number maps all the way back

514
00:27:58.079 --> 00:28:00.960
to Seattle, and you know, I'll get now on my

515
00:28:01.039 --> 00:28:05.079
phone from random Seattle area codes, and it's like it's like,

516
00:28:05.200 --> 00:28:07.400
unless it's a friend of mine who is in my contacts,

517
00:28:07.759 --> 00:28:09.960
I don't have any business with anybody up there anymore,

518
00:28:10.000 --> 00:28:12.240
so there's no way I'm answering it. So you know, yeah,

519
00:28:12.599 --> 00:28:14.599
those situations, it just kind of falls flat.

520
00:28:15.799 --> 00:28:17.920
And that's interesting, you said, you guys are starting to

521
00:28:17.960 --> 00:28:20.960
see that coming back, because I do remember that years

522
00:28:21.000 --> 00:28:24.079
ago that they would specifically make it look like it's

523
00:28:24.200 --> 00:28:26.799
coming from the same area code. Because you would be

524
00:28:26.839 --> 00:28:29.480
more apt to answer it. But it was interesting because it.

525
00:28:29.519 --> 00:28:33.799
Said that they purchase these direct.

526
00:28:33.480 --> 00:28:38.799
Inward dial numbers by the millions. Yes, And that's one

527
00:28:38.839 --> 00:28:41.599
of the conversations you know that I have is is

528
00:28:41.640 --> 00:28:44.119
people will say, well, I just block the number, and

529
00:28:44.160 --> 00:28:47.440
it's like, well, that's one way to do it. But

530
00:28:47.559 --> 00:28:50.880
you're going to be constantly blocking numbers because they I

531
00:28:50.920 --> 00:28:55.119
actually said thousands, right, they're buying numbers by the thousands,

532
00:28:55.599 --> 00:28:58.839
but now I can say millions because it's in your report.

533
00:29:00.160 --> 00:29:02.839
Yeah, it's to try to trick people.

534
00:29:04.599 --> 00:29:06.279
So it's very easy for them to do.

535
00:29:06.319 --> 00:29:11.680
They're very inexpensive, and you know, to your points, they

536
00:29:11.759 --> 00:29:13.920
use one number, whether they need to use it two

537
00:29:13.960 --> 00:29:15.599
times or they get lucky and they can use it

538
00:29:15.640 --> 00:29:18.039
five hundred before they see that people aren't answering it

539
00:29:18.160 --> 00:29:20.279
or it's being blocked, and they just move to the

540
00:29:20.359 --> 00:29:22.759
next number. It's very easy to do. It's all done,

541
00:29:22.920 --> 00:29:26.519
you know, programmatically. It's not like a human's making those decisions.

542
00:29:26.559 --> 00:29:30.000
They're right, you know, they're monitoring how just you know,

543
00:29:30.039 --> 00:29:35.000
it's funny, just like legitimate businesses, they're illegitimate businesses, but

544
00:29:35.000 --> 00:29:36.759
they still are run like businesses.

545
00:29:36.880 --> 00:29:38.720
So they are tracking how.

546
00:29:38.599 --> 00:29:41.000
Many of their calls get through, what's the hang up rate,

547
00:29:41.119 --> 00:29:43.000
all of those sorts of things, and they have their

548
00:29:43.039 --> 00:29:46.119
own metrics and KPIs so that when it gets to

549
00:29:46.160 --> 00:29:48.119
a certain point and they know that that number is

550
00:29:48.160 --> 00:29:51.039
not effective anymore, computer flips a switch and goes to

551
00:29:51.079 --> 00:29:53.440
a new number and they're back off and running again,

552
00:29:53.480 --> 00:29:54.519
and just you know, it's.

553
00:29:54.359 --> 00:29:55.279
Ritten very quickly.

554
00:29:55.640 --> 00:29:57.839
Yeah, in a matter of seconds.

555
00:29:58.480 --> 00:30:02.400
You have a bunch of graphs here where it talks

556
00:30:02.400 --> 00:30:06.799
about the seasonal nature of robocalls and so like medicare,

557
00:30:07.440 --> 00:30:11.599
you know they're gonna come all throughout the year, but

558
00:30:11.680 --> 00:30:16.240
you see a huge spike in October November because of

559
00:30:16.279 --> 00:30:21.079
the annual enrollment. And then you have tax debt robo calls, right,

560
00:30:21.440 --> 00:30:25.880
they happen, you know, throughout the year, but they increase

561
00:30:26.000 --> 00:30:28.359
starting the beginning of the year, and they go up

562
00:30:28.680 --> 00:30:31.240
through you know, tax season through April, and then you

563
00:30:31.319 --> 00:30:35.240
just see a huge drop off until the next So

564
00:30:35.319 --> 00:30:37.599
that's quite interesting that you track them like that.

565
00:30:37.799 --> 00:30:40.599
Like roofing contractors, it shows that there's.

566
00:30:40.440 --> 00:30:43.880
A big spike in the fall, which would make sense

567
00:30:43.920 --> 00:30:49.640
because people would want to have their roofs checked and fixed. Before, well,

568
00:30:50.599 --> 00:30:53.279
in parts of Arizona, northern Arizona before a lot of

569
00:30:53.279 --> 00:30:57.200
the rain and the snow hits right, yeah, and then

570
00:30:57.240 --> 00:30:59.759
the solar panels you see a lot of it starting

571
00:30:59.799 --> 00:31:03.799
in March April, and then it's really high all through

572
00:31:03.799 --> 00:31:06.680
the summer because that's when you're going to have the

573
00:31:06.680 --> 00:31:12.759
majority of the sun. So that's quite interesting. But your

574
00:31:13.480 --> 00:31:17.359
area code spoofing, Oh that was by year. It kind

575
00:31:17.359 --> 00:31:20.400
of laid flat for twenty one, twenty two, and it really,

576
00:31:20.759 --> 00:31:23.279
like you said, twenty four and twenty five, it's just

577
00:31:23.319 --> 00:31:25.400
really it's increased a lot.

578
00:31:26.039 --> 00:31:26.240
Yeah.

579
00:31:26.480 --> 00:31:33.160
Then crazy another section in here, you guys talk about

580
00:31:33.279 --> 00:31:35.200
our data breaches.

581
00:31:36.599 --> 00:31:37.240
Yeah, and.

582
00:31:39.279 --> 00:31:42.279
This is just crazy. We talk about data breaches. One

583
00:31:42.319 --> 00:31:45.480
of the things we like to let people know, you know.

584
00:31:47.319 --> 00:31:50.559
I think a good start to the whole scam conversation is, well,

585
00:31:50.599 --> 00:31:52.319
how does your information even get out there?

586
00:31:52.319 --> 00:31:58.839
Because I think a lot of older adults are just shocked.

587
00:31:59.200 --> 00:32:01.920
I guess is a good world if they were able

588
00:32:01.960 --> 00:32:04.279
to see how much of their information is actually out

589
00:32:04.559 --> 00:32:08.160
online and a big way, you know, So we're like, well,

590
00:32:08.359 --> 00:32:09.279
how does it get out there?

591
00:32:09.279 --> 00:32:11.519
Well, a big way? Are these hacks and breaches?

592
00:32:12.400 --> 00:32:15.759
Right, and it's like there's nothing that you can do

593
00:32:16.039 --> 00:32:17.759
to prevent the hacks and breaches.

594
00:32:18.079 --> 00:32:20.559
It's on the companies right to have.

595
00:32:21.160 --> 00:32:24.680
And I'm not trying to say companies are not doing

596
00:32:24.680 --> 00:32:25.799
what they're supposed to be doing.

597
00:32:26.160 --> 00:32:26.599
They are.

598
00:32:26.799 --> 00:32:30.720
It's just a twenty four to seven game with these

599
00:32:30.799 --> 00:32:33.359
fraudsters to try to keep them out of the systems

600
00:32:33.720 --> 00:32:36.920
because they're just getting so smart.

601
00:32:35.519 --> 00:32:38.559
But we do tell them.

602
00:32:39.359 --> 00:32:42.279
What you can control is the information you give to

603
00:32:42.359 --> 00:32:45.720
these companies, right, and this is where their healthy skepticism

604
00:32:45.759 --> 00:32:49.119
comes in. If they're asking for some sensitive information you

605
00:32:49.279 --> 00:32:51.680
don't understand why they need it or how they're going

606
00:32:51.759 --> 00:32:55.000
to use it, you need to ask the question because

607
00:32:55.039 --> 00:32:57.480
you need to make sure you completely understand why they

608
00:32:57.519 --> 00:32:59.839
need it before you agree to give it over. But

609
00:33:00.359 --> 00:33:02.920
there was over thirty three hundred data breaches just in

610
00:33:03.039 --> 00:33:07.680
twenty twenty five, and it's seventy nine Well, it's up

611
00:33:07.720 --> 00:33:11.799
seventy nine percent compared to twenty twenty and that two

612
00:33:11.920 --> 00:33:17.200
thirds of the breaches listed social security numbers as exposed information.

613
00:33:18.079 --> 00:33:18.839
Wow.

614
00:33:18.920 --> 00:33:24.200
And then one third of the breach notifications listed bank accounts.

615
00:33:26.000 --> 00:33:29.200
Wow. I mean driver's license.

616
00:33:28.920 --> 00:33:35.279
Numbers that you know it's these fraudsters. They have fake,

617
00:33:35.799 --> 00:33:39.480
fake IDs all over the place, but one third of

618
00:33:39.559 --> 00:33:41.359
them listed bank account numbers.

619
00:33:42.039 --> 00:33:44.920
Wow, yep, that's uh, that's crazy.

620
00:33:46.960 --> 00:33:49.920
But I just I thought that was a really good

621
00:33:49.960 --> 00:33:53.960
statistic because that is that's how a lot of our

622
00:33:54.000 --> 00:33:55.359
information gets out there.

623
00:33:56.920 --> 00:34:01.400
Absolutely, and it's the problem with that, you know. I mean,

624
00:34:01.559 --> 00:34:04.480
one of the things we tell people is basically, assume

625
00:34:04.519 --> 00:34:07.720
your data has been compromised more than once. Like, assume

626
00:34:07.880 --> 00:34:10.239
that somebody out there knows a lot more about you

627
00:34:10.320 --> 00:34:11.960
than you want them to know or you think that

628
00:34:12.000 --> 00:34:14.679
they know. That's kind of the first bit, and the

629
00:34:14.719 --> 00:34:18.639
second bit is what all of that does is that

630
00:34:18.719 --> 00:34:21.639
makes the scams that do come to your phone much

631
00:34:21.639 --> 00:34:25.000
more dangerous. And because in the past, say five years ago,

632
00:34:25.280 --> 00:34:28.679
people up, yeah, people called you up and tried to

633
00:34:28.719 --> 00:34:32.400
trick you into giving that information away. Now they have

634
00:34:32.519 --> 00:34:35.199
that information, so they're going to call you. They're going

635
00:34:35.239 --> 00:34:37.639
to present that information to you.

636
00:34:37.639 --> 00:34:39.079
Like at all more believing bank.

637
00:34:39.760 --> 00:34:42.079
Right, they have the last four maybe your whole social

638
00:34:42.079 --> 00:34:44.199
Security number, they have your bank account, so they're going

639
00:34:44.239 --> 00:34:49.239
to say, Hi, I'm John Jones calling from Federal Bank

640
00:34:49.280 --> 00:34:54.360
of Iowa about your bank number one, two, three, four, five, six, seven, eight.

641
00:34:54.519 --> 00:34:56.880
Can you please confirm that the last four of your

642
00:34:56.880 --> 00:35:00.400
social are one, two, three four. Now, all of those

643
00:35:00.400 --> 00:35:05.079
things that normally that healthy skepticism we're programmed to kind.

644
00:35:04.920 --> 00:35:06.239
Of fight back with.

645
00:35:06.440 --> 00:35:09.920
Now, all of a sudden, they bypassed that, and they're

646
00:35:10.119 --> 00:35:12.480
straight into our emotional response.

647
00:35:12.039 --> 00:35:15.119
Like, oh, absolutely they have my number. They have it

648
00:35:15.159 --> 00:35:18.679
must be that they must be real what has happened. Well,

649
00:35:18.679 --> 00:35:21.280
we're calling about this five hundred and sixty two dollars purchase.

650
00:35:21.599 --> 00:35:24.239
I didn't make a five hundred and sixty two dollars purchase, right,

651
00:35:24.320 --> 00:35:27.960
And immediately they've got you on the greased skids to

652
00:35:28.079 --> 00:35:30.719
potentially becoming another victim of crime.

653
00:35:30.880 --> 00:35:36.119
And it's it's you know, it's terrible. It's terrifying, honestly.

654
00:35:35.760 --> 00:35:39.360
Oh it is because to do that right and you

655
00:35:39.400 --> 00:35:41.159
know a lot of banks have put a lot of

656
00:35:41.159 --> 00:35:46.480
safeguards in place, right And I always say technology has

657
00:35:46.519 --> 00:35:48.559
its place, but it's not the end all be all

658
00:35:48.840 --> 00:35:53.400
to prevent these scams, because scammers are really good at

659
00:35:53.480 --> 00:35:58.119
using social engineering to get you to bypass your technology safeguards.

660
00:35:58.159 --> 00:36:01.199
And just to continue on with the example you were giving,

661
00:36:01.760 --> 00:36:04.920
they would be like, well, we need to verify that

662
00:36:05.000 --> 00:36:07.880
this is you before we give you any more information.

663
00:36:08.039 --> 00:36:11.119
And that's exactly what a bank or a company would

664
00:36:11.119 --> 00:36:15.519
do before they just gave out information. You know, if

665
00:36:15.559 --> 00:36:18.719
you're legitimately talking to them and they're like, well, we're

666
00:36:18.760 --> 00:36:20.599
going to send you a code, and you need to

667
00:36:20.599 --> 00:36:23.960
read it back to us, right, that's how you verify. Well,

668
00:36:23.960 --> 00:36:27.360
that's how the legitimate bank or company would verify. Well,

669
00:36:27.360 --> 00:36:31.960
they're taking that and they're using it through social engineering against.

670
00:36:31.559 --> 00:36:34.280
You to get you to give up that code.

671
00:36:34.599 --> 00:36:38.239
Right, So they're not actually breaking into your account through

672
00:36:38.280 --> 00:36:41.519
fraud means, they're using the social engineer. And the only

673
00:36:41.559 --> 00:36:44.480
thing that's going to combat against social engineering and those

674
00:36:44.519 --> 00:36:49.079
types of tactics is that education is because I mean,

675
00:36:49.239 --> 00:36:52.239
they'll have more technology, but then scammers figure out how

676
00:36:52.280 --> 00:36:58.480
to use it to their advantage. It's one thing you

677
00:36:58.920 --> 00:37:03.199
mentioned in here. Scammers are moving to texting. You say

678
00:37:03.239 --> 00:37:08.000
fraudsters are quick to adapt. I really like that because

679
00:37:08.480 --> 00:37:12.920
they are constantly changing, right, like I talk about you know,

680
00:37:13.000 --> 00:37:15.400
like the grandparents scam. You know, you get a phone

681
00:37:15.400 --> 00:37:17.480
call and they never knew if you had grandkids. Well,

682
00:37:17.480 --> 00:37:21.039
then through a lot of online stuff they figure that out.

683
00:37:21.079 --> 00:37:23.519
They know their names but then people are like, well,

684
00:37:23.559 --> 00:37:24.440
it's not their voice.

685
00:37:25.079 --> 00:37:25.639
Well guess what.

686
00:37:25.800 --> 00:37:28.519
Now with AI and voice cloning, it's their voice. So

687
00:37:29.239 --> 00:37:31.440
they're just constantly changing.

688
00:37:35.239 --> 00:37:39.599
It's I gonna. I think that was all I had.

689
00:37:40.719 --> 00:37:44.320
Tell us a little bit more about the You said,

690
00:37:44.360 --> 00:37:48.800
you guys work with businesses and consume and consumers. So

691
00:37:48.960 --> 00:37:52.199
let's look at the consumer part of what you guys

692
00:37:52.239 --> 00:37:52.880
have to offer.

693
00:37:53.960 --> 00:37:57.679
Sure, go ahead. So our consumer stuff is, you know,

694
00:37:57.800 --> 00:37:58.920
we do a lot of things.

695
00:37:59.000 --> 00:38:03.000
So the first is, you know, regardless of whether you

696
00:38:03.039 --> 00:38:05.840
are a you know, quote unquote paying customer of ours,

697
00:38:05.880 --> 00:38:09.679
we have a ton of material on our website at

698
00:38:09.719 --> 00:38:13.960
normal robo dot com slash fraud Fighters that is just educational.

699
00:38:14.039 --> 00:38:16.719
It's like you said, education is an important part of this,

700
00:38:16.760 --> 00:38:18.400
and that stuff's free to everybody.

701
00:38:18.079 --> 00:38:18.639
Right, we don't.

702
00:38:19.239 --> 00:38:22.280
We believe enough in this mission that you know, we

703
00:38:22.400 --> 00:38:26.239
produce instructional videos. We take a lot of the examples

704
00:38:26.280 --> 00:38:28.719
we get in terms of the calls that come into us,

705
00:38:29.239 --> 00:38:32.599
and we basically put them on our website so you

706
00:38:32.599 --> 00:38:35.239
can listen to what these people say and how they

707
00:38:35.280 --> 00:38:38.199
say it and how confident they are, and so you know,

708
00:38:38.280 --> 00:38:40.360
all of that, things like our fraud report you know.

709
00:38:40.400 --> 00:38:43.599
So we have a lot of just public service information

710
00:38:43.800 --> 00:38:45.719
that we publish and we keep there and we update

711
00:38:45.760 --> 00:38:47.639
it regularly. You know, we're doing three or four posts

712
00:38:47.679 --> 00:38:49.920
a week based on whatever the newest things are that

713
00:38:49.960 --> 00:38:52.559
are hitting our website that people could just go and

714
00:38:52.639 --> 00:38:53.880
check out and listen to.

715
00:38:54.000 --> 00:38:54.679
We have a tool.

716
00:38:55.960 --> 00:38:57.760
We have a new tool we just launched within the

717
00:38:57.800 --> 00:39:00.719
past couple of weeks that we call Scam Detector, which

718
00:39:00.840 --> 00:39:04.320
is basically designed and again totally free. It's designed to help

719
00:39:04.320 --> 00:39:08.280
you identify scams. So, whether that's a text message that

720
00:39:08.320 --> 00:39:10.079
you receive, you can cut and paste it in there

721
00:39:10.079 --> 00:39:12.480
and we'll tell you what we think might be good

722
00:39:12.559 --> 00:39:15.480
or bad about it. Maybe it's a QR code you

723
00:39:15.519 --> 00:39:18.599
saw somewhere asking for donations for pets and need or

724
00:39:18.639 --> 00:39:21.519
something like that. You can take a picture of that

725
00:39:21.599 --> 00:39:23.360
QR code, put it in there, and we'll tell you

726
00:39:23.400 --> 00:39:25.280
if it goes to where it says it's really.

727
00:39:25.079 --> 00:39:26.519
Going, or maybe it goes somewhere else.

728
00:39:26.559 --> 00:39:27.079
Oh nice.

729
00:39:27.320 --> 00:39:29.199
You can you can look up phone numbers there and

730
00:39:29.199 --> 00:39:31.519
we'll tell you everything that we know about a particular

731
00:39:31.519 --> 00:39:34.400
phone number. So you know, there's there's lots of stuff

732
00:39:34.440 --> 00:39:36.159
that you can do there. And then you know, our

733
00:39:36.199 --> 00:39:37.920
business is of course, we have a couple of phone

734
00:39:37.960 --> 00:39:42.880
applications for both Android and iOS, and what we do

735
00:39:42.960 --> 00:39:45.519
with those is what we're talking about earlier. We you know,

736
00:39:45.639 --> 00:39:47.880
try to keep the bad calls from getting to you.

737
00:39:48.000 --> 00:39:50.000
We try to make sure that the good calls get

738
00:39:50.000 --> 00:39:52.440
to you. And you know, we give you as much

739
00:39:52.440 --> 00:39:55.400
protection as we can so that you know, the nuisance

740
00:39:57.000 --> 00:39:59.480
of the spam calls and the risk of the scam

741
00:39:59.480 --> 00:40:02.559
in front call you know, goes away and you can

742
00:40:02.639 --> 00:40:04.639
use your phone with a lot more confidence and a

743
00:40:04.679 --> 00:40:06.719
lot less interruptions and annoyance.

744
00:40:07.880 --> 00:40:08.239
Got it?

745
00:40:08.320 --> 00:40:12.519
Okay, Now you mentioned Android and iOS. Do any of

746
00:40:12.559 --> 00:40:17.199
your products for consumers work on landlines?

747
00:40:18.440 --> 00:40:20.960
We so, we do have a product that works on landlines.

748
00:40:21.159 --> 00:40:25.559
It's basically up to your landline carrier though as to

749
00:40:25.599 --> 00:40:28.440
whether or not they make it available. So we have

750
00:40:28.880 --> 00:40:32.400
you know, we have a handful of voipe providers around

751
00:40:32.400 --> 00:40:36.840
the country that use our service. There are probably the

752
00:40:36.840 --> 00:40:39.239
majority of them do not use our service. But you know,

753
00:40:39.280 --> 00:40:42.280
it's a type of thing that if it's something you know,

754
00:40:42.480 --> 00:40:46.159
your your listeners would want to see.

755
00:40:45.920 --> 00:40:48.480
On their you know, landline phone, they can always of

756
00:40:48.519 --> 00:40:49.880
course call.

757
00:40:49.880 --> 00:40:52.679
The customer service reps or whomever at their voice company

758
00:40:52.760 --> 00:40:54.639
and bother them and say, hey, you should talk to

759
00:40:54.679 --> 00:40:56.880
these normal robo guys and get this added.

760
00:40:57.480 --> 00:41:01.559
Now you said voipe. So that's the voice over Internet. Yes,

761
00:41:01.920 --> 00:41:09.840
all right, so and this is gonna be so voiceover Internet.

762
00:41:09.920 --> 00:41:15.199
I have that platform for Rose because we don't actually

763
00:41:15.239 --> 00:41:21.159
have a physical office, so I use the voiceover Internet

764
00:41:21.679 --> 00:41:26.679
for the phone numbers. But I actually have a landline

765
00:41:26.880 --> 00:41:31.880
here at my house. Yeah, so our landlines considered voiceover

766
00:41:32.000 --> 00:41:32.800
Internet or.

767
00:41:32.760 --> 00:41:34.320
No, generally not no.

768
00:41:34.480 --> 00:41:37.280
So if it's if it's if it's like copper wire

769
00:41:37.800 --> 00:41:41.559
phone lines, those basically we can't get involved with. Really,

770
00:41:41.599 --> 00:41:44.840
nobody can't accept the phone company themselves just because of

771
00:41:44.840 --> 00:41:47.320
the way the technology works. So yeah, if it if

772
00:41:47.360 --> 00:41:50.480
it touches Internet at some point, you know, like Verizon

773
00:41:50.559 --> 00:41:56.480
FiOS and Cocks and all those types of companies, you know,

774
00:41:56.880 --> 00:42:00.280
those are those are things that we can interact with

775
00:42:00.400 --> 00:42:04.639
if if the carrier provides it. But regular traditional copper

776
00:42:04.679 --> 00:42:05.960
wire landline.

777
00:42:05.639 --> 00:42:09.400
We cannot, which is the old school landline. Yeah, it's cool,

778
00:42:09.480 --> 00:42:13.800
actual physical phone with the cord that you can only

779
00:42:13.960 --> 00:42:15.280
walk and talk as long as.

780
00:42:15.119 --> 00:42:17.559
The cord allows you exactly yes.

781
00:42:17.480 --> 00:42:19.360
Those ones memories of my childhood.

782
00:42:19.679 --> 00:42:20.000
Yes.

783
00:42:22.599 --> 00:42:25.760
So for those you're saying, there really isn't any that's

784
00:42:25.880 --> 00:42:28.039
only the only people that can do anything with that

785
00:42:28.239 --> 00:42:35.079
are those actual phone providers exactly. Okay, but if it's

786
00:42:35.079 --> 00:42:39.599
a voice over internet, you guys work with some of

787
00:42:39.599 --> 00:42:42.000
those companies, they would just have to check with whoever

788
00:42:42.559 --> 00:42:44.519
they use for that.

789
00:42:44.519 --> 00:42:45.119
That's correct.

790
00:42:45.920 --> 00:42:47.480
I'm going to check with the one I use and

791
00:42:47.519 --> 00:42:48.519
see if they use you.

792
00:42:48.440 --> 00:42:51.840
Guys, because I I did send them the company that

793
00:42:51.920 --> 00:42:55.639
I use, I found out from a few people over

794
00:42:55.679 --> 00:42:59.079
the last year, so that when I call them, it

795
00:42:59.159 --> 00:43:05.760
comes up is spam likely? And so I emailed the

796
00:43:05.840 --> 00:43:08.000
customer support and I said, how do I get that

797
00:43:08.079 --> 00:43:12.679
to stop? I'm not a spam likely, I'm a legitimate business, right,

798
00:43:14.760 --> 00:43:20.079
And they basically said that there really isn't anything that

799
00:43:20.119 --> 00:43:20.599
they can do.

800
00:43:21.880 --> 00:43:25.119
It stops that, yeah, which is unfortunately true. And this

801
00:43:25.159 --> 00:43:27.159
is one of the artifacts of the way that the

802
00:43:27.199 --> 00:43:30.320
bad guys go through all these phone numbers. They'll use

803
00:43:30.320 --> 00:43:33.079
a phone number like we were discussing earlier, ten times

804
00:43:33.119 --> 00:43:36.320
it gets flagged as scam or spam. They move on,

805
00:43:36.920 --> 00:43:39.280
but getting that, you know, and then at some point

806
00:43:39.400 --> 00:43:42.559
that number is going to get resold to someone, and true,

807
00:43:42.960 --> 00:43:46.480
the company that's reselling it is supposed to go through

808
00:43:46.480 --> 00:43:49.599
and clean up any of those flags or anything. But

809
00:43:49.639 --> 00:43:55.679
the problem is that everybody flags phone calls differently, right,

810
00:43:55.920 --> 00:43:58.719
So you know, the company that's selling the phone number

811
00:43:58.719 --> 00:44:01.800
may clear up the flag on their side, but Verizon

812
00:44:01.840 --> 00:44:04.559
may still have it flagged. Consumer Cellular may still have

813
00:44:04.599 --> 00:44:06.400
it flagged. We may still have it flagged.

814
00:44:06.480 --> 00:44:11.159
Right, So it's whever I'm calling, their service provider might

815
00:44:11.320 --> 00:44:14.559
have it flagged because they're going to flag any number

816
00:44:14.719 --> 00:44:20.800
that has any relationship to the word scam exactly. And yeah,

817
00:44:20.880 --> 00:44:23.639
and so that's how mine gets flagged, is because we

818
00:44:23.760 --> 00:44:27.280
have scam all over our information, but they're forgetting that

819
00:44:27.360 --> 00:44:28.760
it's scam prevention.

820
00:44:29.920 --> 00:44:30.320
Exactly.

821
00:44:30.400 --> 00:44:33.000
And what you know, and there are you know, unfortunately,

822
00:44:33.079 --> 00:44:38.280
I mean fortunately and unfortunately unfortunately, Like this is so

823
00:44:38.360 --> 00:44:42.440
prevalent that there are businesses that have literally sprung up

824
00:44:42.440 --> 00:44:45.280
around this. Like you can go to one of these

825
00:44:45.480 --> 00:44:48.840
what we call, I guess, reputation management businesses, and what

826
00:44:48.880 --> 00:44:52.119
they do is they monitor your phone number on you know,

827
00:44:52.239 --> 00:44:55.719
all the mobile carriers, as many you know, landline carriers

828
00:44:55.760 --> 00:44:59.559
as they can find, and you know, other vendors and whatnot,

829
00:44:59.599 --> 00:45:03.960
and you know, they'll make sure for you that you

830
00:45:04.039 --> 00:45:08.199
get those flags cleared up and they stay clean over time,

831
00:45:08.199 --> 00:45:10.519
but pressure're gonna have to pay for that in exactly.

832
00:45:10.559 --> 00:45:13.159
And that's like they'll get rid of negative reviews and

833
00:45:14.239 --> 00:45:15.079
all of that stuff.

834
00:45:15.079 --> 00:45:15.800
And it's the same.

835
00:45:15.880 --> 00:45:17.760
There's a lot of companies out there that you can

836
00:45:17.760 --> 00:45:21.679
pay a subscription to that will wipe your information off

837
00:45:21.760 --> 00:45:24.760
and they'll continually monitor because it will pop back up again.

838
00:45:26.079 --> 00:45:29.360
Yeah, that's interesting. So do you.

839
00:45:29.280 --> 00:45:33.480
Guys with your getting back to your consumer products that

840
00:45:33.519 --> 00:45:37.800
you have for the robo calls and the texting, do

841
00:45:37.840 --> 00:45:41.480
you guys have different tiered plans like do you have

842
00:45:41.519 --> 00:45:45.159
a free version that does some of the things, but

843
00:45:45.280 --> 00:45:48.679
then you get into a paid subscription where then there's

844
00:45:48.719 --> 00:45:50.480
a lot more features to it.

845
00:45:50.760 --> 00:45:52.960
Or yes, we do.

846
00:45:53.079 --> 00:45:56.199
So we have we have three tiers and it's really

847
00:45:56.239 --> 00:45:58.760
two tiers, but the second tier has two different flavors.

848
00:45:59.280 --> 00:46:01.199
So we have a we have a tier we call basic,

849
00:46:01.679 --> 00:46:05.119
which is which is pretty inexpensive, I want to say

850
00:46:05.159 --> 00:46:06.760
right now, I think it's three ninety nine a month

851
00:46:06.840 --> 00:46:10.599
or nineteen ninety nine a year that provides the basic

852
00:46:11.280 --> 00:46:12.480
you know, phone number blocking.

853
00:46:12.559 --> 00:46:14.960
It provides you personal.

854
00:46:14.599 --> 00:46:18.440
Allow lists and blocklists, and it will also protect your texts.

855
00:46:19.079 --> 00:46:20.679
And then the next tier up from that is what

856
00:46:20.719 --> 00:46:24.000
we call Nomo Robo Max, which has all of the

857
00:46:24.000 --> 00:46:27.800
stuff I just mentioned, but it also provides that call

858
00:46:27.840 --> 00:46:31.199
screening functionality that I was talking about earlier, So that

859
00:46:31.320 --> 00:46:33.360
adds in, you know, that kind of real time call

860
00:46:33.440 --> 00:46:37.760
screening and call protection. And then above that we have

861
00:46:37.840 --> 00:46:41.199
what we call nomal Robo Family. Nomal Robo Family is

862
00:46:41.440 --> 00:46:45.280
just normal robo Max, but it allows you to use

863
00:46:45.320 --> 00:46:49.519
it on multiple phone numbers yep and four up to

864
00:46:49.559 --> 00:46:52.280
four yes, okay, so you can once once the person

865
00:46:52.320 --> 00:46:54.840
who sets up the subscription gets themselves set up, they

866
00:46:54.840 --> 00:46:58.079
can invite three own numbers and we call it family,

867
00:46:58.119 --> 00:46:59.360
but they don't have to be family.

868
00:46:59.360 --> 00:47:01.039
They could be friends, as they could be whoever. It

869
00:47:01.079 --> 00:47:02.360
basically it just allows.

870
00:47:02.039 --> 00:47:03.559
You to You're not going to go in and verify

871
00:47:03.639 --> 00:47:04.719
that they're actually blood.

872
00:47:04.760 --> 00:47:08.000
Really, no, would be silly.

873
00:47:08.039 --> 00:47:10.400
And you know a lot of people, right, so that's

874
00:47:10.440 --> 00:47:14.639
something that you know, we have seen there are a

875
00:47:14.639 --> 00:47:17.400
lot of people that will use one or two of

876
00:47:17.440 --> 00:47:20.239
those phone numbers that they have allocated to give to

877
00:47:20.280 --> 00:47:23.159
their parents Okay, so that you know, basically they're you know,

878
00:47:23.440 --> 00:47:24.480
it's it's funny.

879
00:47:24.519 --> 00:47:25.239
The joke is.

880
00:47:25.400 --> 00:47:27.239
The joke is, you know, the twenty year old stay

881
00:47:27.239 --> 00:47:29.400
on their parents' cell phone plans for forever.

882
00:47:30.000 --> 00:47:32.079
This is the opposite. This is you know, this is

883
00:47:32.239 --> 00:47:34.199
the uh, the kids can have.

884
00:47:34.159 --> 00:47:36.239
A plan that they put their parents on so that

885
00:47:36.320 --> 00:47:39.599
their parents are protected from these scam and frog calls.

886
00:47:39.719 --> 00:47:43.719
Right right, Okay, So how how would someone find out

887
00:47:43.800 --> 00:47:46.920
more information about what you guys do and your plans

888
00:47:46.960 --> 00:47:47.800
that are available?

889
00:47:48.519 --> 00:47:51.039
Yeah, nomal robo dot com is the place to go.

890
00:47:51.159 --> 00:47:52.840
So if they go to normal robo dot com, they

891
00:47:52.840 --> 00:47:54.679
can learn about the products, they can see all that

892
00:47:54.840 --> 00:47:57.639
educational material that I mentioned before, kind of see what

893
00:47:57.760 --> 00:47:59.519
things are that we have to offer, and you know,

894
00:47:59.599 --> 00:48:01.159
they can sort of take it from there.

895
00:48:01.519 --> 00:48:01.960
Awesome.

896
00:48:02.239 --> 00:48:06.360
All right, well, thank you, Matt. I appreciate all of

897
00:48:06.400 --> 00:48:09.679
this information. I'm going to definitely check out on the

898
00:48:09.760 --> 00:48:13.440
voice over internet provider that I have. If they work

899
00:48:13.480 --> 00:48:18.079
with you guys to make that available, maybe it'll cut

900
00:48:18.119 --> 00:48:21.039
down on some of the spam phone calls that I

901
00:48:21.079 --> 00:48:25.199
get on that line. But anyways, lots of great information.

902
00:48:25.639 --> 00:48:28.079
I thank you so much for coming on and it

903
00:48:28.159 --> 00:48:31.880
sounds like you guys are really at the forefront of

904
00:48:32.800 --> 00:48:37.519
this type of technology. And I I really like how

905
00:48:37.559 --> 00:48:39.719
you noticed you started to see an uptick in text

906
00:48:39.800 --> 00:48:42.239
message so you said, we need to get some product

907
00:48:42.280 --> 00:48:44.000
out here that's going to really help with the text

908
00:48:44.039 --> 00:48:45.000
messaging as well.

909
00:48:46.400 --> 00:48:46.920
Yeah.

910
00:48:47.679 --> 00:48:50.960
Yeah, we have to we have to constantly adapt.

911
00:48:51.679 --> 00:48:52.480
We have to do it too.

912
00:48:52.800 --> 00:48:55.239
Yes, absolutely, So thank you again.

913
00:48:55.400 --> 00:48:59.360
I really appreciate all this information. All right, awesome, take care,

914
00:48:59.679 --> 00:49:00.840
all right bye.

915
00:49:02.599 --> 00:49:04.920
All right, that's all we have for today.

916
00:49:05.440 --> 00:49:07.599
As Matt said, if you want to check out what

917
00:49:07.679 --> 00:49:11.960
they have, they've got a lot of educational information, but

918
00:49:12.039 --> 00:49:15.119
you can check out their plans and see how their

919
00:49:15.159 --> 00:49:19.639
product works. It's no Mo robo dot com. That's n

920
00:49:19.760 --> 00:49:24.000
O as in no Mo m o emas and mary

921
00:49:24.079 --> 00:49:28.639
o and then robo r o bo dot com. Get

922
00:49:28.679 --> 00:49:30.519
on there, check it out see if it's something that

923
00:49:30.599 --> 00:49:34.280
might work for you. Don't forget go to our website,

924
00:49:34.360 --> 00:49:37.719
Roseadvocacy dot org. Social media links are there. Scroll down

925
00:49:37.719 --> 00:49:40.559
to the bottom. On the left is our emailed newsletter.

926
00:49:40.599 --> 00:49:42.719
On the right is signing up for the mailed one

927
00:49:43.000 --> 00:49:45.960
and click on the events tab. The first one listed

928
00:49:45.960 --> 00:49:48.239
there is We've got an event coming up on October

929
00:49:48.280 --> 00:49:52.880
twenty fourth, Champagne and Chocolate Tasting Experience. It's going to

930
00:49:52.920 --> 00:49:56.159
be a fun filled night and it's our fall fundraising event,

931
00:49:56.639 --> 00:49:59.239
so check that out as well to find out more information.

932
00:50:00.400 --> 00:50:02.199
Is going to be with you guys for the next

933
00:50:03.519 --> 00:50:04.559
the next couple weeks.

934
00:50:05.119 --> 00:50:07.519
All right, I'll see you back in September. Thank you.

935
00:50:09.159 --> 00:50:12.199
Well, that's all the knowledge for this episode. Tune in

936
00:50:12.360 --> 00:50:16.440
every Tuesday at eight am Pacific time on KFOURHD Radio

937
00:50:16.599 --> 00:50:21.320
at KFORAHD dot com as Joyce explores a variety of knowledge.

938
00:50:21.360 --> 00:50:24.960
So you have the power to make scam protection your

939
00:50:25.079 --> 00:50:28.719
healthy habit. And until then, feel free to reach out

940
00:50:28.719 --> 00:50:31.320
to Joyce and let's talk about scams.