July 23, 2024

The Role of NASM in Senior Move Management

Show Notes
Transcript

In this episode of "Let's Talk About Scams," host Joyce Petrowski welcomes Zachary from Riavanti, a senior move management company. Zachary provides valuable insights into the role of senior move managers, explaining how they assist seniors in downsizing and moving into new homes or senior communities. The discussion covers the personalized services offered by Riavanti, including sorting, packing, coordinating with movers, and ensuring a smooth transition for seniors. The importance of the National Association of Senior Move Managers (NASM) is highlighted, emphasizing their code of ethics and commitment to high standards.
Key Episode Takeaways

Senior Move Management: Understanding the role of senior move managers and how they differ from traditional movers.
Personalized Service: Riavanti's approach to working one-on-one with seniors to prioritize essential items and reduce stress.
NASM Membership: The benefits of choosing a NASM member for senior move management, including adherence to a strict code of ethics.
Family Involvement: How Riavanti collaborates with both seniors and their families to ensure a seamless move.
Ethical Downsizing: Ensuring unwanted items are donated or sold to benefit others, easing the emotional burden of letting go.

Key Resources and Links

Rose Advocacy: roseadvocacy.org
Riavanti: reavanti.com
National Association of Senior Move Managers (NASM): NASM Website

Call to Action
Don't forget to visit our website at roseadvocacy.org for more resources and to sign up for our monthly newsletter. Follow us on social media, and click subscribe so you never miss an episode of "Let's Talk About Scams.”
Remember, knowledge is power—subscribe to “Let’s Talk About Scams” podcast to stay updated on ways to safeguard your well-being against scams. Share what you’ve learned with your loved ones and stay vigilant. Stay safe and informed! Visit https://www.roseadvocacy.org/ for additional resources and newsletters to safeguard against scams.Disclaimer: The information contained in this podcast is intended for informational purposes only and is not a substitute for individual professional / legal advice. The podcast information was carefully compiled from vetted sources and references; however, R.O.S.E. Resources / Outreach to Safeguard the Elderly cannot guarantee that you will not fall victim to a scam.

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Well, welcome back to Let's talk about scams. I'm your host,

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Joyce Petrowski, founder of Rose Resources, Outreach to Safeguard the elderly.

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You can find more information on our website at Roseadvocacy

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dot org. You can find the links to sign up

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for our newsletter. We have a monthly mailed and emailed newsletter.

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You can sign up for one or both. You'll find

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our social media links on our homepage as well.

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Well.

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Today I want to I'm talking to a gentleman by

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the name of Zachary, and he is with a senior

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move management company called Rihabante, and he's going to tell

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us all about senior move managers and what they do

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and why you might want one, and where's a good

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place to do some research to find a reputable senior

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move manager. So let's get started. Well, Hi, zach thank

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you for joining me today. Why don't you tell everybody

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a little bit about yourself.

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Hello, thank you so much for having me. My name

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is Zachary. I'm from Riovante. We specialize in helping seniors

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with the downsizing process. So often they might feel overwhelmed

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by that transition, so our whole goal is just to

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help guide them through that help reduce the stress. I'll

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be started ten years ago up in Wisconsin. It's our

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little family business. So it was fun for me between

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college semesters to kind of come and help be a mover.

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And then we moved down to Arizona where I've really

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gotten to be more involved and it's been a lot

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of fun.

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Okay. So Riavante is that an organization that specializes just

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with seniors helping them move.

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We definitely specialize with seniors, that's our primary. Individuals usually

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seek us out, but we can definitely help any age group.

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I've helped definitely people in their forties, everyone health to

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college student once.

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Oh okay, so what helping people move? You know a

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lot of times when I think of that, it's you

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call a mover and get it scheduled and they come

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and you know, they might even pack you up and

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then you know, unload things at your new place. How

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are you guys different? Right?

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So oftentimes when we meet an individual, they're usually downsizing

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into a smaller home a senior community from a much

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larger area.

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And they just can't take everything with them.

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So our goal is just to work with them one

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on one and just identify what items mean the most

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to them, which ones they use the most, So it's

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just a little bit more personal and just prioritizes taking

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the things that are most essential in our lives versus

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just bringing everything.

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So that way, when they get to their new.

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Space, it's actually livable, it's not just full of a

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bunch of unnecessary clutter, so it's usually even a little

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bit safer for them. And we do a floor layout

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so that way is just as navigable for them, so

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that way, when they walk into their new space, it's

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ready to go, and everything in there is usually just

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a good positive memory. It's mostly a much more positive

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experience than just just moving.

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All right, So do you guys work right alongside with

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like the realtors and the moving companies.

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We do.

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So usually I'm a realtor might call us and tell

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us they have an individual moving into a senior community.

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But they they you know, they're feeling overwhelmed by the

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packing process, or the thought of moving is you know,

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too overwhelming, or things like that or stories they here

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all the time. So typically what we do is we

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meet with the individual and we just sort of figure

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out their needs, what's most helpful for them. They usually

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have Every client's totally unique and that's really part of

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the fun. But they all have their different things that

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they're looking for. But really, at the end of the day,

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they have a lot of things on their mind, and

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our goal is just to sort of bring in a

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layer of piece to that so they don't have to

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worry about so many things. So, for example, after the

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move is after we sort of know that we're doing

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the move, will coordinate the mover for them so that

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way they're still just talking to me, And we have

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a lot of great moving partners and we'll coordinate for

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them so that way it's still they're only just talking

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to me, and that usually reduces a lot of that

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stress of having to coordinate sometimes like ten fifteen things

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at once. Instead they just have to tell me, all right, Zach,

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I want to move, you know, July tenth or whenever

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they want to move, and then I'll make it happen.

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And that's one pure thing that they have to worry about.

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Okay, So what if they, like you said, they're downsizing,

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they have a lot of stuff they need to get

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rid of. You guys help them determine how they're going

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to get rid of it and coordinate all of that

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as well.

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Yep. Absolutely, So we have this nice process that we

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use where we help identify what items they want to

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take with them and sort of just those are like

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the number one priority pieces, and then after that we

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can help sell items for them.

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We have a lot of great partners that we use

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for for a sale of.

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Items, a lot of great charitable organizations that we donate

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a lot of items too. And that's the big thing too,

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is a lot of times they're worried about letting things

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go just they've had a ton of great memories with

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all of these pieces.

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I'm just kind of reassuring.

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Them like, like this is still going to go to

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someone who's absolutely gonna love it. This like somebody would

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love to have this shirt or like this pot or

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things like that. People who are just totally less fortunate

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would be thrilled to have this. And it's going to

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go to someone who's going to absolutely love it and

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cherish it. We're not just going to throw it away.

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It's going to be repurposed for someone who's gonna love it.

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And that usually helps with the process too.

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Okay, and then do you guys work a lot with

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the seniors' families that might be helping them as well.

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We do, and I would say it's maybe about fifty

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to fifty. Sometimes you just work with the seniors and

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the family isn't super involved. Other times you work exclusive

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with the families. The senior might be in rehab or

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they're just not able or just not able to participate.

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So sometimes we'll work with just the families.

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Really, whatever is easiest on the family is what we'll do.

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Okay. And then I just thought of something when we

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were talking about working with the family and you had

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said sometimes the seniors just not available, like if they're

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in rehab or or something else. Does the senior have

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to have any forda sort of like legal power of

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attorney for a family member that they have to then

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show you that they have authority to do this stuff.

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Absolutely absolutely, So we're we're not We're very and this

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there's no wiggle room at all on that. If a

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senior is unable to make the decisions for himself or herself,

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we need the POA or we're not allowed to touch

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any thing, We're not allowed to move anything.

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We need Yes, that's a great question, we absolutely need that.

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And is is it just a general, like durable power

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of attorney, because I know they have a financial power

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of attorney. They have all these different powers of attorney.

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Is it just the general one that works or is

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there a specific one that you need.

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As long as it's sort of covering the area that

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we're going to be dealing with. So for just like

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doing the sale of items, that might be different than

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if we're you know, doing the full process, but generally

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the more holistic the better. Again, just it covers more

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bases and just it just makes things cleaner.

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Another reason for everybody to have powers of attorney because

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you have them all done and ready at the time

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when it's needed, right instead of trying to figure it.

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Out after the fact, right exactly.

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You mentioned that you move the business from Wisconsin to Arizona.

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Is the business still in Wisconsin? Yep, it just opened

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up another chapter in.

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Arizona, exactly exactly.

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So in Wisconsin, we've been there for ten years and

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that one's been doing really, really well. And then my

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parents moved down here about three years ago and I

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moved here just over a year ago, and we've been

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in Arizona and we noticed there's a really big need

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for this, a lot of people kind of as you

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were mentioning, might just do straight movers and sometimes again

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just take things that they might not need or actually want.

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So we've oh, man, this would be a great need

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that kind of helps helps our seniors out.

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Yeah, absolutely, because you you accumulate a lifetime of stuff

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right over over, you know, I guess the longer maybe

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they they've lived in the house they're downsizing from. So

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you I the previous podcast, I was talking with George Phillips,

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you know, from Just In Time Moving, and he was

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telling me about like hostage shipments and stuff like that.

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Do you see any sort of like fraud or scams

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or anything involved in the senior move space that you

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guys are doing.

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Yeah, I think it's definitely a time where there's a

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lot of stress going on and there's definitely lots of

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opportunities for people to maybe want to do things like that,

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and sort of part of our goal is to make

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sure that doesn't get anywhere close to happening. We're part

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of a national organization called NASAM, which stands for the

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National Association of Senior Move Managers, and.

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Basically their main goal is we have to.

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Follow a code of ethics that prioritizes our seniors' needs

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over anything else. And again there's really no wiggle room

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on that. We have to prioritize the senior. They're at

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the end of the day, they're the ones making the decisions.

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We just like to sort of think of ourselves as

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an extension of them, so that we never force them

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to do anything. We always do whatever is in their

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best interest with any decision that we make, and at

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the end of the day, it's always prioritizing them versus

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sometimes people might just suggest, do you know, in the

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state clean out or something like that, where they open

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their house up, whereas we kind of more prioritize the

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senior's needs and work on their schedule and identify and

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kind of go through that process. So it's just sort

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of a different way of doing it which really just

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takes care of the senior more than any.

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Got it okay? So that that NASIM group is that

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a national it's all over the United States? It is okay,

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and our senior move management companies required to belong to

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that or that is that a choice that you make?

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It is a It is a choice just because you

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you can definitely lots of people can definitely help with

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the downsizing process, but just going to that NASIM sort

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of that extra layer of I really want to make

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sure I'm doing this right. I really want to make

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sure I'm taking care of the senior in the most

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appropriate way. We go through extra layers of training each year,

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we have these kind confidences where we learn wonderful things

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about how to take care of our seniors in new ways.

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So it's just sort of the extra layer of care

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that the people who've chose to join NASAM are taking

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just to prioritize the senior's well being.

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Okay. And so say that there's a senior couple out

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there and they hire a senior move manager okay, could

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be any senior move manager, and they have some issues

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and they can't get them resolved with the company. Can

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they file a complaint with NASAM?

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They could, and they're pretty They're pretty responsive anytime I've

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mentioned And I haven't filed the complaints with NASAM personally,

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so I'm not sure that process, but they if every

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time I have a question for them, their contact information

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is very accessible on the website and they always respond

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to me right away.

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So they and.

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They again they care about this more than most people.

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And again, they just want to make sure the organization

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is still reputable because to them and to all of

231
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us who.

232
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Are part of it, it's really an important an important program.

233
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Okay, all right, and I'm guessing that you get paid

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by the client. The client pays you for your services

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depending on what all they decide to have you do, right, Right,

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but I mean they could. I mean you're basically like

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a downsizing slash moving concierge. Right, You're going to take

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care of everything, right.

239
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That's a great way to describe it.

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Yeah, absolutely, absolutely, Yeah, So you're going to have you know,

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you've got the realtors and that group of people that

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are going to help them sell what they need to

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sell or buy what they need to buy. And then

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you've got the actual movers that we'll get this will

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load the stuff and get it over to the new

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place and unload it. But then you guys really can

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handle everything else, and you can schedule the movers and

248
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handle all that. So that just you're right, that takes

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a lot of stress off because I know I've moved

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00:13:09.799 --> 00:13:13.440
a few times and it is very stressful. Right, And

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one of the biggest dressers is do I keep this?

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Do I not keep it?

253
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Right?

254
00:13:17.960 --> 00:13:19.919
I think they've said if you haven't like clothes, if

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you haven't worn them in six months, get rid of them.

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00:13:22.600 --> 00:13:24.440
You're not going to wear them. And I still will

257
00:13:24.480 --> 00:13:27.200
be like, well it's only been seven I might wear

258
00:13:27.240 --> 00:13:29.519
this again, right, I just need to lose a little

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00:13:29.519 --> 00:13:31.120
bit of weight. I can do it, you know, and

260
00:13:32.559 --> 00:13:35.440
then it sits for another year or two. Right. But

261
00:13:35.519 --> 00:13:38.519
that's a big stressor, you know, because a lifetime of

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00:13:38.919 --> 00:13:41.480
stuff in the house, that's a lot of memories. And

263
00:13:42.039 --> 00:13:45.399
I'm finding that a lot of the younger generation today

264
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they don't necessarily want all those heirlooms, you know, that

265
00:13:51.240 --> 00:13:56.399
what we would consider heirlooms. They just they don't have

266
00:13:56.440 --> 00:13:58.200
a need for it. They don't want it, they don't

267
00:13:58.240 --> 00:14:00.759
have the room for it, a lot of different reasons.

268
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But so yeah, it makes it more difficult. But I

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00:14:03.799 --> 00:14:06.639
love what you said about you talked to them about,

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00:14:06.639 --> 00:14:09.720
well we can get this to somebody who's less fortunate,

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and they are going to love it, and they are

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going to use it, and in clothes, you know, they're

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going to wear it. You know, this outfit might be

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an outfit they could wear to work, right, so then

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00:14:19.919 --> 00:14:22.840
they don't have to go buy you know, work clothes

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and stuff. So that's that's really great that you guys

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do that because I think that helps give the person

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who's trying to let go of something, It gives it

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00:14:33.519 --> 00:14:36.519
a deeper sense of purpose, right right, that they know

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that they're helping somebody else out. So that's awesome. So

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what's the website for NASOM?

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00:14:44.399 --> 00:14:49.279
So it's just www dot n like Nancy A s

283
00:14:49.519 --> 00:14:55.000
m M Mary Mary again, National Association of Senior move Managers.

284
00:14:55.799 --> 00:15:02.639
Okay, And is does every state have their own chapter

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of NASOM.

286
00:15:04.320 --> 00:15:07.440
No, there's sort of one governing body and then each

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individual state just has its move managers that are in it.

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And sort of the cool thing about NASA too, is

289
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all we're all interconnected with other NASA companies across the country.

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Oftentimes we'll find individuals form moving let's say from Arizona,

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00:15:22.919 --> 00:15:25.919
two different state or a different state to Arizona. So

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00:15:26.080 --> 00:15:28.120
for example, I could do the sorting and packing with

293
00:15:28.159 --> 00:15:31.679
somebody in Arizona and then help schedule a different NASA

294
00:15:31.759 --> 00:15:35.320
member maybe in Virginia, and then they'll do the unpack

295
00:15:35.440 --> 00:15:38.759
for them or vice versa, and that way We just

296
00:15:38.840 --> 00:15:41.159
know when they get to their new spot, somebody who's

297
00:15:41.200 --> 00:15:44.159
again following our same principles, is going to take good

298
00:15:44.200 --> 00:15:44.639
care of them.

299
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On the other side, that's great.

300
00:15:46.919 --> 00:15:48.879
I was I was going to ask you that question

301
00:15:48.919 --> 00:15:53.360
about moving interstate. I learned that from George interstate from

302
00:15:53.399 --> 00:15:58.440
state to state. So yeah, that's fantastic. I'm glad you

303
00:15:58.440 --> 00:16:01.840
guys are out there. So what's the what's the best

304
00:16:01.879 --> 00:16:05.200
thing if some if seniors are looking or their family

305
00:16:05.200 --> 00:16:07.919
members are, you know, are looking to move and they

306
00:16:07.919 --> 00:16:10.000
don't really want to, they don't want to deal with

307
00:16:10.039 --> 00:16:13.399
all of that, how do what's the first thing that

308
00:16:13.399 --> 00:16:17.240
they should do to when they research companies to know

309
00:16:17.320 --> 00:16:21.000
that they're dealing with a reputable senior move manager.

310
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Yeah.

311
00:16:22.120 --> 00:16:25.799
So we're all listed on nasam's website. So if you're

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00:16:25.840 --> 00:16:29.000
part of NASAM, there's a little section where you can say,

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00:16:29.000 --> 00:16:32.279
like find my move manager. You can select the state

314
00:16:32.360 --> 00:16:35.519
if you want, you can select your zip code and

315
00:16:35.559 --> 00:16:38.360
then it'll give you on the senior move managers in

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00:16:38.399 --> 00:16:40.720
that area. Or again, if you're moving into like Ohio,

317
00:16:40.840 --> 00:16:43.080
you can search zip code you're moving into and I'll

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00:16:43.120 --> 00:16:45.679
tell you the move manager who's going to be in Ohio.

319
00:16:46.320 --> 00:16:49.000
So again, then that website is really really helpful and

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really navigable to find.

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So that's that's really the first place that somebody should

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00:16:54.480 --> 00:16:57.080
go to and that they can get a good sense

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00:16:57.159 --> 00:17:01.159
that the that the move managers that belong to NASAM. Uh,

324
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they're held to a higher standard. You have a code

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00:17:03.399 --> 00:17:06.759
of ethics, you're trained, you have ongoing training, and so

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00:17:07.960 --> 00:17:12.119
not that move managers that aren't part of NASAM aren't reputable, right,

327
00:17:12.319 --> 00:17:14.960
I'm sure there are some that are reputable that are

328
00:17:15.000 --> 00:17:17.319
not part of NASAM. But this just gives you that

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00:17:17.519 --> 00:17:20.680
when you don't know who you're looking for, you don't

330
00:17:20.680 --> 00:17:24.880
have any experience with it, you know, it's always good

331
00:17:24.880 --> 00:17:27.960
to have a place to go and do some research, right,

332
00:17:28.079 --> 00:17:31.599
instead of just pulling someone's name out, you know, out

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00:17:31.640 --> 00:17:34.960
of the air or you know, off of Google or

334
00:17:35.000 --> 00:17:38.160
something like that. So well, thank you, Zach. I really

335
00:17:38.160 --> 00:17:40.960
appreciate this. This is a lot of information, and I

336
00:17:41.000 --> 00:17:43.720
can tell you that the next time we move, it

337
00:17:43.799 --> 00:17:47.319
will be downsizing and I am going to have a

338
00:17:47.359 --> 00:17:49.839
move manager because I don't want to have to deal

339
00:17:49.880 --> 00:17:54.559
with this. It's a lot of work, right, And this

340
00:17:54.720 --> 00:17:57.519
is the house where I mean the the kids have

341
00:17:57.559 --> 00:17:59.680
spent the majority of their time, right, so we've a

342
00:17:59.880 --> 00:18:02.480
umulated so much stuff, right.

343
00:18:02.920 --> 00:18:06.119
It never the most fun process usually, but at the

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00:18:06.200 --> 00:18:08.920
end they're all everyone's always so happy they've they did it.

345
00:18:08.960 --> 00:18:11.440
They wish they would have done it sooner. I just

346
00:18:11.440 --> 00:18:14.880
feel so so relieved and happy. So and that's my favorite.

347
00:18:15.079 --> 00:18:16.799
Good.

348
00:18:17.039 --> 00:18:20.200
Awesome, Well, thank you again. I appreciate you coming on

349
00:18:20.279 --> 00:18:22.880
and telling us all about you. And before I forget,

350
00:18:23.599 --> 00:18:25.359
what's the website for your company?

351
00:18:25.799 --> 00:18:31.319
We're www dot Rheavanti, which is spelled r e a

352
00:18:31.519 --> 00:18:34.039
v A n t I dot com.

353
00:18:34.079 --> 00:18:37.920
Okay, okay, and then we'll put those two websites in

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00:18:38.039 --> 00:18:40.640
the show notes as well. Okay, so people get on

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00:18:40.680 --> 00:18:43.920
and read those they can click to get directly through. Awesome,

356
00:18:43.960 --> 00:18:46.079
Thank you, awesome, Well, thank you, Zach.

357
00:18:46.079 --> 00:18:47.799
Chris, thank you so much for having me today.

358
00:18:48.160 --> 00:18:57.279
You're welcome. Thanks Zach for all of that information. That

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00:18:57.480 --> 00:19:01.960
was just great. I'm didn't really know too much about

360
00:19:02.039 --> 00:19:04.839
senior move managers and you had a wealth of information.

361
00:19:06.279 --> 00:19:09.160
I think the most important part was that NASIM group

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00:19:09.680 --> 00:19:15.079
the National Association of Senior Move Management, and it's not

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00:19:15.160 --> 00:19:18.640
a requirement that companies belong to that organization. It's a

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00:19:18.759 --> 00:19:22.680
choice that they make, and that organization is national and

365
00:19:22.759 --> 00:19:25.960
it holds its members to a higher standard. They have

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00:19:26.000 --> 00:19:29.000
a specific code of ethics they have to follow, and

367
00:19:30.160 --> 00:19:34.680
they can, you know, get information on other members in

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00:19:34.759 --> 00:19:37.720
different states. So if you're moving into Arizona, out of

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00:19:37.759 --> 00:19:41.279
Arizona from or to a different state, you know, he

370
00:19:41.400 --> 00:19:45.079
can contact a NASSI member in that state and find out,

371
00:19:45.119 --> 00:19:46.960
you know, who could be there to help you get

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00:19:47.000 --> 00:19:51.920
everything packed up and going, or if that state's where

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00:19:51.920 --> 00:19:54.759
you're moving too, that they can be ready when you

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get there and unpacking everything. So they do a lot

375
00:19:59.519 --> 00:20:03.599
of They take a lot of stress away from you

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00:20:03.720 --> 00:20:06.400
when you're If anybody is moved, you know how stressful

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00:20:06.440 --> 00:20:09.599
it is. So and if you don't have any family

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00:20:09.599 --> 00:20:12.960
members around that can help, it becomes more stressful. So

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00:20:13.119 --> 00:20:18.160
they're a great organization. We're going to have Nassam's website

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in our show notes and we're going to have Zachary's

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website Rihavante in our show notes as well. So thank

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you for joining me today. I hope you found some

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value in this and remember to visit our website at

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Rosadvocacy dot org to find some more resources. Sign up

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00:20:35.200 --> 00:20:39.640
for our monthly newsletters via email and or mailed. You'll

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00:20:39.640 --> 00:20:42.160
find our social media links on there as well, and

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00:20:42.240 --> 00:20:44.559
don't forget you're going to want to click subscribe so

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00:20:44.599 --> 00:20:47.480
you don't miss an episode of Let's Talk About Scams

The Role of NASM in Senior Move Management

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