WEBVTT
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This program is designed to provide general information with regards
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to the subject matters covered. This information is given with
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the understanding that neither the hosts, guests, sponsors, or station
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are engaged in rendering any specific and personal medical, financial, legal, counseling,
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professional service, or any advice. You should seek the services
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of competent professionals before applying or trying any suggested ideas.
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Understand the information contained in this podcast is intended for
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informational purposes only and is not a substitute for individual
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professional legal advice. The podcast information was carefully compiled from
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vetted sources and references. However, Rose resources outreach to safeguard
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the elderly cannot guarantee that you will not fall victim
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to a scam. Let's talk about scams. It's the must
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listen show for anyone who wants to protect themselves and
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their loved ones from scams. Every Tuesday am, Pacific time
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on K four HD Radio, Joyce Petrowski, founder of Rose,
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and her guests will provide valuable insights and practical tips
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on how to recognize and protect yourself from scams. And
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now here is your host, Joyce Petrowski.
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Good morning, everybody, My name is Brian Watson, community outreach
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specialist for Rose Resources Outreach to safeguard the elderly. Joyce
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is not available this week. I'm filling in this week
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and then two more weeks after that and then so
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today we have a guest. We were having a little
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bit of technical issues. Want is Ken still with us
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right now? There is okay, beautiful, Just want to make
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sure we didn't lose them with internet issues. So today
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we have the pleasure of having a guest. Ken Westbrook
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is the founder and CEO of Stop Scams Alive. They
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are a five oh one c three nonprofit whose mission
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is to significantly reduce scams in the United States. Their
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focus is to stop scams at the source before they
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reached the consumer in the first place. So last year
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in twenty twenty five, I heard Ken speak on a
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webinar and there were several different guests, but his presentation
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really stood out to me because I was impressed by
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the detail of the information he shared. I used to
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work with the irs, so I'm all about numbers, so
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numbers tell a story, and I thought it was super
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helpful to me, and I thought his information would be
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super helpful for our audience, and I'm a big fan
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of collaboration. We all have to work together, build each
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other up, share information, and we all have different areas
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that we focus on, and I know Ken has some
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just great information. So Ken, good morning and welcome to
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the show.
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Good morning to you. Thank you for hosting me today.
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Sorry about being laid a little bit, but I'm looking
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forward to having a good discussion with you. And by
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the way, I'm a numbers freak too, so if there's two,
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if we get too geegee for anybody. I apologize for
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that in advance. But numbers, as you said, numbers are
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really important.
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They really are because you know, especially when we look
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at the FBI's Elder Fraud Report or any data from
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the Federal Trade Commission, we can see that the trend
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is not good in the United States. The numbers are
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getting worse every single year.
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Yeah, and we're Jen.
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Let's start out, was what was your reason for starting
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Stop Scams Alliance?
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Well, so my personal story is I didn't know all
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that much about scams. You know, I saw I read
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stories about them in the news, of course, and I
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knew that they were an issue. But in February of
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twenty twenty three, my mom was scammed. She got a
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pop up on her computer that said that her computer
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had been hacked and she needed to call Microsoft, and
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when she called the one eight hundred number, she was
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talking to criminals who ended up stealing most of her
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life savings. So with that incident, I started to look
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into this situation and I became really alarmed because it
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wasn't only my mom. It's millions of moms and millions
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of dads, and millions of even younger people are now
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being scammed at industrial scale. And at that point, I,
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given my government background, I figured I just need to
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throw my hat in the ring and help safeguard the
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country from this attack.
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Now where did you learn that most of these scams
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are originating from?
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Well, my background, my professional background is in the CIA.
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I served there for thirty three years as an analyst,
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and so I'm familiar with foreign threats and how to
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analyze them. And what I did after my mom scam
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was to look at the US government data, but even
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more importantly British data and Australian data, and the British government,
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for its part, in twenty twenty two, declared scams a
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national security threat and they said that it amounts to
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many of the most of the crime complaints that they
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get now in the UK are scams instead of other
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types of crimes. And then they go on to say
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that about seventy percent, by their estimation, is foreign based.
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And so with that I started to poke around and
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ask the government about this, and privately they all tell
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me that in the US they think it's about ninety
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to put the case out there that most scams are
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foreign originated and the countries involved are China, the ethnic
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Chinese crime gangs in South East Asia. West Africa is
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a center. Also India is a center in South Asia.
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But the bad news is that this business model has
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gotten to be so lucrative that it's now starting to
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spread around the world. It used to be Southeast Asia based.
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Now scam centers are popping up in South America, in
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the Middle East, even in Europe. So it's really spreading
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like wildfire.
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When I do in person public presentations talking about scam prevention,
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I always get the question, you know, why don't we
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just go after these people? What is the challenge with
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these overseas criminal organizations.
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Well, so the thing is that US law enforcements jurisdiction
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ends at our border. So when you have mainly a
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foreign origin crime, these people are mainly located in other
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countries outside of our jurisdiction, and they're attacking us via
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the Internet and via our telephone system, and so it's
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now difficult for our law enforcement. Not that they don't try.
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They try really hard to go OCCASUN sees money. There
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was a recent seizure, a very large seizure of cryptocurrency
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from the Southeast Asian Crime GAG. And they can also
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sanction the countries or the criminal groups involved, but when
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it comes to putting them behind bars, they had to
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depend on the cooperation of the foreign countries and they're
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not getting enough of that frankly.
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So at the beginning of the show, you had mentioned
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the United Kingdom and Australia having success in combating scams,
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and you said one of the reasons they were treating
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it as a national security threat, something that I've seen
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you write that we need to do here as well.
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What are some specific examples of things that the UK
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and Australia. Australia are doing right well.
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So the first thing I would say is that they've
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recognized that this is a major problem, and they've prioritized
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their government to fight back. In both cases, in the
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UK and Australia, there's someone in charge of fraud policy,
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whereas in the US, if you ask who is in
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charge of fraud policy, the answer is nobody. There was
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a recent Goio report actually that said that there were
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thirteen agencies of the US government that has some jurisdiction
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over scams, but none of them have a strategic plan.
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There's no overarching strategic plan. The US simply has not
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recognized the size of this problem. At the federal government level.
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In the UK and Australia, they have In the UK
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the Homelands excuse me, the British Home Office is in
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charge and they actually have a former member of Parliament
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who's in charge of fraud policy. In the case of Australia,
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they've assigned the responsibility to the Treasury Department, so there
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they have an official who organizes the Australian government to
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fight back more effectively. So that's number one is just
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to recognize the problem and put somebody in charge. The
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second one in both cases UK and Australia, they have
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created mechanism mechanisms to centralize data from victims, from banks,
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from social media, from telecom companies, so that they can
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get a better threat intelligence picture. We haven't done that
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in the US either, And then the third piece is
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a little more complicated. It would take a little more
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time to explain, but basically it has to do with
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putting measures in place to know who is on the
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other end of a phone call, who's on the other
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end of an online ad, who's on the other end
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of a website, who's on the other end of a
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text message. We don't have those mechanisms in the United States,
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but other countries are putting authentication mechanisms in place so
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that people are more can have a better judgment about
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who they're communicating with.
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One of the other questions I get from audience members
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at presentations is why can't our government and the phone
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companies stop these income scam phone calls, especially the ones
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where you know they'll spoof the same area code to
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kind of give it some legitimacy. And you know, the
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best answer I usually give is, these scammers can spoof,
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they can do voice over IP, They're very technically savvy
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in terms of making their overseas phone calls a pure
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legitimate is our government doing enough with that? Are the
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phone companies doing enough? What? Or and also you know
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any of these other big tech companies are what? Are
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are we doing enough? And can we do more?
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No, they're not doing enough, and yes we could do more.
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The good news is that. Let me give you a
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couple of examples of recent moves to do more. In
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the case of Google and Android phones, starting in March
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of twenty twenty five, so that would be about nine
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months ago now, Google started to analyze voice and text
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messages win the voice and text message is unencrypted on
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your device. They use artificial intelligence at the edge on
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your device. It never goes to Google servers. It's all
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done on your device. What Google does is to detect
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characteristics of a scam text or phone call and then
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they warn the user or they take the scam message down.
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And there's been an independent study that shows that's quite effective.
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So it seems as if Google has found a way
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using to defend ourselves, and Google has a good stab
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at how to do that. I haven't seen a reaction
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from another on the phone side. After some lobbying that
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took place, the FCC in October released a rulemaking process
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and they're asking for comments now, and actually the comments
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are doing a week and I'm working on a reply.
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The proposal from the FCC is to do things like
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mark foreign phone calls that you know when you're getting
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a foreign phone call, and maybe even blocking the fore
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and foreign call if it's pretending to be a domestic call,
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so it's a call coming from India but it's displaying
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Los Angeles in the caller ID field, well that should
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be a sign of a fraud and that call could
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be blocked. And the overall thing that the SEC is
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proposing to do is to put more authentication in place
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in caller ID so that you have a better idea
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of who the caller is, who's contacting you. So all
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that's good and Stop Scams Alliance is supporting that and
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we're replying. We're preparing our reply this week.
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Beautiful. Now, thanks for sharing that, and that's good news
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because we also we get a lot of questions about
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artificial intelligence and criminals using it, so it's imperative that
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the good guys use the AI as well. So with
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our nonprofit, we recognize that every age group gets scammed,
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but the older we get, the more we lose. For
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a variety of reasons from everything that you know being
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in the fraud prevention world. What is the number one
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scam affecting older adults.
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Well, when you look at the FBI data, this is
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now people who report to the FBI, so it's not
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everybody does report to the FBI. So it's kind of
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a fraction of the data, but it's the best we have.
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So if you look at the FBI data, if you
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look at the number of victims, the number one scam
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affecting older people is the tech support scam, the one
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that got my mom. It starts with a pop up
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on your computer, which is normally delivered by a malicious
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online ad by the way, and then people it freezes
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your computer, you can't use it, and people in desperation
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call the one eight hundred number, which is invariabol red
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type there for you to because the whole point of
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the pop up is to get you to call that number.
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And when you call that number, you are in the
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hands of transnational organized crime games who are very skilled
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at separating people from their money. If you look at
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the FBI data a different way and do it by
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the dollars loss or the reported dollars lost. The number
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one scam is investment scams, and most of those are
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fake cryptocurrency investment scams. So someone is coaxed after a
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period of grooming, they believe that they're talking to somebody
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who's skilled a cryptocurrency. They're here to help you, and