WEBVTT
1
00:00:00.970 --> 00:00:04.490
This program is designed to provide general information with regards
2
00:00:04.570 --> 00:00:07.589
to the subject matters covered. This information is given with
3
00:00:07.610 --> 00:00:12.099
the understanding that neither the hosts, guests, sponsors, or station
4
00:00:12.259 --> 00:00:19.059
are engaged in rendering any specific and personal medical, financial, legal, counseling,
5
00:00:19.320 --> 00:00:23.379
professional service, or any advice. You should seek the services
6
00:00:23.460 --> 00:00:27.920
of competent professionals before applying or trying any suggested ideas.
7
00:00:30.199 --> 00:00:33.539
The information contained in this podcast is intended for informational
8
00:00:33.600 --> 00:00:37.090
purposes only and is not a substitute for individual professional
9
00:00:37.189 --> 00:00:40.950
legal advice. The podcast information was carefully compiled from vetted
10
00:00:40.990 --> 00:00:45.200
sources and references. However, Rose Resources Outreach to safeguard the
11
00:00:45.240 --> 00:00:48.340
elderly cannot guarantee that you will not fall victim.
12
00:00:48.039 --> 00:00:48.539
To a scam.
13
00:00:50.280 --> 00:00:55.009
Let's talk about scams. It's the must-listen show for anyone
14
00:00:55.049 --> 00:00:58.450
who wants to protect themselves and their loved ones from scams.
15
00:00:58.969 --> 00:01:03.149
Every Tuesday at 8 a.m. Pacific Time on K4HD Radio,
16
00:01:03.409 --> 00:01:07.760
Joyce Petrowski, founder of Rose, and her guests will provide
17
00:01:07.939 --> 00:01:12.659
valuable insights and practical tips on how to recognize and
18
00:01:12.719 --> 00:01:16.959
protect yourself from scams. And now, here is your host,
19
00:01:17.540 --> 00:01:18.549
Joyce Petrowski.
20
00:01:19.680 --> 00:01:23.000
Good morning, everybody. My name is Brian Watson, Community Outreach
21
00:01:23.040 --> 00:01:28.760
Specialist for the nonprofit Rose Resources Outreach to Safeguard the Elderly.
22
00:01:28.920 --> 00:01:32.030
We are an Arizona nonprofit and we've been around for
23
00:01:32.129 --> 00:01:35.510
five years. So we're very happy about that. Ready for
24
00:01:35.549 --> 00:01:40.989
another five more. Today, Joyce is not here, obviously, and
25
00:01:41.049 --> 00:01:43.489
I'm filling in for her again. Joyce will be back
26
00:01:43.689 --> 00:01:46.250
next week. That's the plan. And I'll be back in
27
00:01:46.879 --> 00:01:51.040
in two weeks. I appreciate everyone tuning in today. Today
28
00:01:51.939 --> 00:01:55.299
is a review day. We're going to just have a
29
00:01:55.319 --> 00:01:59.920
little fun. Nothing new today. No new scam topics, no
30
00:01:59.980 --> 00:02:03.739
new information, but a review of things that Joyce and
31
00:02:03.859 --> 00:02:08.060
I have been covering on this show. So I call
32
00:02:08.099 --> 00:02:13.759
today top 10 scam prevention tips in honor of David Letterman.
33
00:02:14.539 --> 00:02:19.330
When David Letterman did his a show. Um, he always
34
00:02:19.349 --> 00:02:22.370
did a top 10 every night and his was meant
35
00:02:22.389 --> 00:02:24.129
to be funny. Ours is going to be a little
36
00:02:24.150 --> 00:02:27.430
more serious because obviously we're talking about scams, but we
37
00:02:27.469 --> 00:02:30.389
might have a little fun too. Um, so I'm going
38
00:02:30.409 --> 00:02:32.800
to do the top 10 and this is a perfect
39
00:02:32.900 --> 00:02:36.699
episode to share with someone who's never watched our show.
40
00:02:38.139 --> 00:02:42.199
So after, after we were airing live right now on
41
00:02:42.240 --> 00:02:45.840
Tuesday mornings, but the show's recorded and it becomes a podcast.
42
00:02:46.460 --> 00:02:49.539
And it can be easily shared. One way to, you
43
00:02:49.560 --> 00:02:53.659
can find it on YouTube or Facebook. We also have
44
00:02:53.699 --> 00:02:58.590
a website, letstalkaboutscams.com. And you can send someone there. So
45
00:02:58.810 --> 00:03:03.129
if you know someone who hasn't done any scam prevention
46
00:03:03.169 --> 00:03:06.990
in their life, send them today's show because it's a
47
00:03:07.009 --> 00:03:10.969
top 10 review, kind of covers a lot of different topics.
48
00:03:11.590 --> 00:03:13.469
I'm going to move fast like I always do. And
49
00:03:15.099 --> 00:03:17.050
share a lot of information, but this would be a
50
00:03:17.069 --> 00:03:20.169
good one to share. So let's start it out. Number one,
51
00:03:21.069 --> 00:03:24.469
and I think David Letterman would go in reverse, 10
52
00:03:24.469 --> 00:03:27.930
to 1. We're going to go 1 to 10. Number one,
53
00:03:28.849 --> 00:03:32.370
screen your phone calls. We do not have to answer
54
00:03:32.409 --> 00:03:36.129
the phone. When my cell phone rings, I have caller ID.
55
00:03:38.389 --> 00:03:43.250
If the number calling is someone who's in my contact list,
56
00:03:43.349 --> 00:03:45.419
I know it's safe. I can pick it up. if
57
00:03:45.460 --> 00:03:48.180
it's an unknown number, if it says possible scam or
58
00:03:48.199 --> 00:03:52.199
a weird area code, we are allowed to screen our
59
00:03:52.240 --> 00:03:56.810
phone calls. Last week, I joked about the rotary telephone,
60
00:03:56.870 --> 00:04:00.939
how my generation and older, we are hardwired and trained
61
00:04:01.039 --> 00:04:03.210
to answer the phone and be nice. Well, you know what?
62
00:04:03.830 --> 00:04:06.569
I am giving you permission. You do not have to
63
00:04:06.650 --> 00:04:10.370
answer the phone. And let's say you do answer the phone,
64
00:04:10.530 --> 00:04:14.270
like you were expecting a call from a company or
65
00:04:14.310 --> 00:04:18.069
a doctor's office, dentist's office, something like that. And you
66
00:04:18.110 --> 00:04:20.790
realize you don't like where it's going. You get some
67
00:04:20.810 --> 00:04:24.399
weird feeling there, high pressure. There's a sense of urgency.
68
00:04:26.060 --> 00:04:29.759
You can lie to the caller. I'm giving you permission.
69
00:04:31.639 --> 00:04:34.540
I once said that at a church during a presentation
70
00:04:34.600 --> 00:04:37.350
and everyone got a laugh out of it because I said,
71
00:04:37.430 --> 00:04:40.149
even though I'm in a house of God, I am
72
00:04:40.209 --> 00:04:43.029
telling you to lie because you know why the scammers
73
00:04:43.089 --> 00:04:45.089
are lying to you and they want to take your money.
74
00:04:45.670 --> 00:04:50.009
So what kind of lie can you tell? I'm expecting someone.
75
00:04:50.670 --> 00:04:54.170
I'm expecting another call. I got food on the stove.
76
00:04:54.709 --> 00:04:58.019
I'm grilling some steaks. The dog has to be let out.
77
00:04:58.459 --> 00:05:01.199
We could come up with a hundred different lies and
78
00:05:01.240 --> 00:05:04.000
I'm telling you it's okay to lie. So please, please, please.
79
00:05:04.959 --> 00:05:09.459
Number one, screen your phone calls. All right. Number two,
80
00:05:10.759 --> 00:05:16.579
Don't respond to random text messages. The scammers are doing
81
00:05:16.639 --> 00:05:20.269
this right now. They will send you a text message.
82
00:05:20.449 --> 00:05:23.350
And of course, it's from an unknown number. And they'll
83
00:05:23.709 --> 00:05:27.050
send things like, hey, are we still meeting for coffee tomorrow? Hey,
84
00:05:27.069 --> 00:05:29.860
do you want to golf? Hey, did you get that
85
00:05:29.879 --> 00:05:32.319
bottle of wine I sent you? Or hey, how was
86
00:05:32.360 --> 00:05:35.790
your vacation to Hawaii? and they do this on purpose
87
00:05:36.050 --> 00:05:38.970
because they want you to do is respond back and say, Oh,
88
00:05:39.779 --> 00:05:42.680
I think you have the wrong number. Then the scammer
89
00:05:42.699 --> 00:05:45.139
will come back and say, Oh, I am so sorry.
90
00:05:45.160 --> 00:05:48.079
I checked my dirt. I checked my contact list and
91
00:05:48.100 --> 00:05:51.959
I thought I had your number correctly. My apologies. You know,
92
00:05:52.160 --> 00:05:54.180
where do you live? I'll buy you a cup of coffee.
93
00:05:54.839 --> 00:05:57.060
And then you're, you say back, well, you know, I
94
00:05:57.120 --> 00:06:01.250
live in Phoenix, Arizona. So how can we get coffee?
95
00:06:01.370 --> 00:06:06.279
And then It just goes back and forth. And you're nice.
96
00:06:06.319 --> 00:06:10.279
You're friendly. They're an engaging person. And they are just
97
00:06:10.319 --> 00:06:15.240
trying to drag you into a little online fun conversation.
98
00:06:15.259 --> 00:06:20.310
And they're very apologetic and very nice. And this is
99
00:06:20.459 --> 00:06:25.750
almost always a pretext for them to get you into
100
00:06:25.790 --> 00:06:30.050
a scam. The most common one is cryptocurrency investment fraud.
101
00:06:30.930 --> 00:06:35.029
They'll eventually say, hey, you and I become friends. I
102
00:06:35.069 --> 00:06:38.209
really trust you. I like you. My uncle's a whiz.
103
00:06:38.290 --> 00:06:41.930
It's buying and selling cryptocurrency. If you'd like, I'll let
104
00:06:41.970 --> 00:06:45.269
you in on a little purchase that he's doing. It's
105
00:06:45.329 --> 00:06:49.290
guaranteed to get like a 20% rate of return. And
106
00:06:49.329 --> 00:06:52.149
you do it. So that's what we call pig butchering,
107
00:06:52.209 --> 00:06:56.649
cryptocurrency investment fraud. So if you get a random text message,
108
00:06:57.860 --> 00:07:00.740
just ignore it. You have no obligation to tell them
109
00:07:00.759 --> 00:07:03.480
it's a wrong number. Just swipe it and delete that
110
00:07:03.519 --> 00:07:11.120
text message. Number three, please don't respond to emails on
111
00:07:11.139 --> 00:07:17.379
your smartphone when you're at work, at church, running errands,
112
00:07:18.000 --> 00:07:21.990
you're at the beach. The problem with this is the
113
00:07:22.000 --> 00:07:24.810
screen is far too small and you'll miss the clues
114
00:07:24.949 --> 00:07:28.939
that it's a phishing email. Unless it's a real simple
115
00:07:29.100 --> 00:07:33.060
email from a friend that you know and you can
116
00:07:33.110 --> 00:07:37.329
respond back. But if it's from an unknown email, something urgent,
117
00:07:37.389 --> 00:07:41.290
something claiming to be from your bank or from a
118
00:07:41.370 --> 00:07:45.490
company or the utility company or the government or anything
119
00:07:45.529 --> 00:07:50.509
like that, I plead and ask you, wait till you
120
00:07:50.550 --> 00:07:55.170
get home, check your email on your laptop or phone,
121
00:07:55.970 --> 00:07:59.339
on your desktop with a nice big screen take your
122
00:07:59.379 --> 00:08:02.720
time look and see where the email came from look
123
00:08:02.740 --> 00:08:06.740
for spelling errors see if there's a hyperlink don't click
124
00:08:06.779 --> 00:08:08.920
on that hyperlink but see where it takes you and
125
00:08:08.959 --> 00:08:12.399
then be ready just to delete that email i am
126
00:08:12.560 --> 00:08:15.889
not a fan of using this little screen because you're
127
00:08:15.910 --> 00:08:17.610
going to miss some clues that it was that it
128
00:08:17.649 --> 00:08:21.060
was a phishing email and then The other important thing, too,
129
00:08:21.220 --> 00:08:24.699
is we just don't click on unknown links in emails
130
00:08:24.779 --> 00:08:28.209
unless you're absolutely sure it's a legitimate email. If in doubt,
131
00:08:28.250 --> 00:08:29.750
you just delete it and you can go to the
132
00:08:29.810 --> 00:08:33.470
company directly or log into your portal for, let's say,
133
00:08:33.490 --> 00:08:41.740
your bank. Number four, never allow remote access. Remote access
134
00:08:42.019 --> 00:08:46.740
is basically a way where a criminal can tap into
135
00:08:46.840 --> 00:08:51.850
your your computer directly and it's very scary because once
136
00:08:51.879 --> 00:08:55.009
they get into your computer they have access to everything
137
00:08:55.269 --> 00:08:58.309
they can find your passwords they can log into your
138
00:08:58.330 --> 00:09:01.330
accounts they can put a virus on your computer they
139
00:09:01.350 --> 00:09:04.960
can put keystroke logging device they can do all kinds
140
00:09:05.000 --> 00:09:07.100
of things and they can even set it up where
141
00:09:07.720 --> 00:09:10.860
they can go back later and access your computer so
142
00:09:10.899 --> 00:09:14.700
scammers will never call this remote access they might say
143
00:09:14.759 --> 00:09:18.210
something like in order to get that refund our Our
144
00:09:18.250 --> 00:09:22.580
company policy is you have to request the refund on
145
00:09:22.620 --> 00:09:25.100
your computer screen, and they'll send you a little pop-up,
146
00:09:25.960 --> 00:09:28.740
and you click yes. You just gave them remote access.
147
00:09:29.539 --> 00:09:33.639
Or they'll say the only way to resolve this issue
148
00:09:33.700 --> 00:09:40.000
is if you acknowledge this little pop-up and agree to
149
00:09:40.039 --> 00:09:44.860
our terms. Remote access is horrible. It's often utilized by
150
00:09:44.919 --> 00:09:48.960
scammers in what we call tech support scams. or times
151
00:09:49.039 --> 00:09:51.080
when they say there's a virus on your computer. If
152
00:09:51.100 --> 00:09:52.960
someone calls you up and says there's a virus on
153
00:09:52.980 --> 00:09:56.509
your computer, hang up. They are trying to get remote
154
00:09:56.610 --> 00:10:00.629
access and steal your information. So remember, they don't call
155
00:10:00.669 --> 00:10:04.950
it remote access because that would be a dead giveaway.
156
00:10:05.029 --> 00:10:08.269
But anyone who wants control over your computer or sends
157
00:10:08.320 --> 00:10:12.580
you something on your screen, you absolutely have to hang up.
158
00:10:13.720 --> 00:10:16.460
Best thing to do, Joyce always talks about having a
159
00:10:17.480 --> 00:10:22.600
technology expert available all the time so like in my
160
00:10:22.629 --> 00:10:26.659
case my son is a computer whiz so find the
161
00:10:26.700 --> 00:10:31.200
youngest family member you have who's computer literate and if
162
00:10:31.659 --> 00:10:33.889
if someone claims you have a virus or something hang
163
00:10:33.950 --> 00:10:38.250
up the phone and talk to that family member okay
164
00:10:38.269 --> 00:10:44.159
number five take a break time is our friend Scammers
165
00:10:44.200 --> 00:10:49.370
like urgency because when we are panicked or flustered or pressured,
166
00:10:49.490 --> 00:10:56.029
we tend to make very bad decisions. The scammers want to, um,
167
00:10:56.210 --> 00:10:59.889
affect your emotions and make you do something panicked. So
168
00:11:00.610 --> 00:11:04.330
slow down, get a second opinion. When I talk about
169
00:11:04.350 --> 00:11:08.179
taking a break, that means turning your computer off. It
170
00:11:08.220 --> 00:11:12.289
means going to bed. It means going for a walk. Um,
171
00:11:12.960 --> 00:11:15.899
You want to act like a sloth. Sloths do everything
172
00:11:15.940 --> 00:11:19.860
really slow. We do never, unless the house is on fire,
173
00:11:20.919 --> 00:11:23.500
we don't have to ever be in a rush. And
174
00:11:23.519 --> 00:11:26.960
then you ask yourself after taking a break, could this
175
00:11:27.019 --> 00:11:31.490
email be a scam? You could actually copy the email,
176
00:11:32.279 --> 00:11:36.570
run it through artificial intelligence and ask AI, is this
177
00:11:36.809 --> 00:11:43.539
email possibly a scam? Control your emotions. And then verify, verify, verify.
178
00:11:44.120 --> 00:11:47.700
The one thing I love to say is if you
179
00:11:47.720 --> 00:11:51.039
get a call from the bank and they say there's
180
00:11:51.059 --> 00:11:56.240
some suspicious activity on your account, we need to verify
181
00:11:56.279 --> 00:11:59.139
some things, you hang up the phone. Don't let them
182
00:11:59.200 --> 00:12:03.299
call bank security and say, I'm hanging up. You get
183
00:12:03.350 --> 00:12:05.850
your wallet out. You pull out your ATM or your
184
00:12:05.870 --> 00:12:08.970
debit card or your credit card, whatever it is, flip
185
00:12:09.009 --> 00:12:13.100
it over. Call the 800 number on the back. Ask
186
00:12:13.139 --> 00:12:15.850
to talk to the security department. That's how we verify.
187
00:12:15.870 --> 00:12:19.009
All right, halfway done. Hope you're all having fun. Here's
188
00:12:19.029 --> 00:12:24.590
number six. Anything with a cryptocurrency ATM is a scam.
189
00:12:24.750 --> 00:12:27.389
If you've been watching this show or reading my articles
190
00:12:28.090 --> 00:12:32.539
that I write, I am not a fan of cryptocurrency ATMs.
191
00:12:32.679 --> 00:12:36.960
I absolutely hate these things. The machines themselves are not
192
00:12:37.019 --> 00:12:40.149
bad at all. It's the scammers utilize them and they
193
00:12:40.190 --> 00:12:43.889
send you to a cryptocurrency ATM. So if you ever
194
00:12:43.970 --> 00:12:47.850
find yourself standing in front of this strange machine at
195
00:12:47.870 --> 00:12:51.860
a local store, like a convenience store, smoke shop, grocery store,
196
00:12:52.379 --> 00:12:54.179
and you got a handful of cash in your hand
197
00:12:54.220 --> 00:12:58.720
and you're putting cash into a machine because someone's telling
198
00:12:58.759 --> 00:13:03.120
you it's a scam, whether it's the jury duty scam or,
199
00:13:03.139 --> 00:13:06.230
you know, you've failed to pay a fine or someone's
200
00:13:06.330 --> 00:13:10.730
convinced you to invest in cryptocurrency, crypto ATMs are an
201
00:13:10.889 --> 00:13:14.429
absolute scam. And scammers like to use these machines because
202
00:13:14.470 --> 00:13:17.549
we're not familiar with these machines. That's why they like
203
00:13:17.610 --> 00:13:21.289
us to use prepaid debit cards, wire transfers, or peer-to-peer
204
00:13:21.330 --> 00:13:27.330
money transfer apps. Number seven, use direct deposit and auto
205
00:13:27.370 --> 00:13:32.149
pays when it comes to paying your bills. The days
206
00:13:32.220 --> 00:13:36.039
of checks are going away the dodo. We still can
207
00:13:36.059 --> 00:13:40.480
write checks. I write probably one check a month, maybe
208
00:13:40.659 --> 00:13:45.659
two a month. Here's the problem with checks. They have
209
00:13:45.700 --> 00:13:49.539
your name, your address, your phone number, also has your
210
00:13:49.559 --> 00:13:53.539
bank routing number and your bank account. If a criminal
211
00:13:53.580 --> 00:13:55.740
gets a hold of your check, they have everything they
212
00:13:55.779 --> 00:14:01.000
need to start writing checks on your account. So that's
213
00:14:01.070 --> 00:14:05.129
why If you're getting money sent to you, have it
214
00:14:05.149 --> 00:14:08.029
in the form of direct deposit, like your paycheck or
215
00:14:08.090 --> 00:14:11.190
social security, things like that. And then do auto pays
216
00:14:11.610 --> 00:14:14.419
for your water bill, electric bill, or anything like that.
217
00:14:14.600 --> 00:14:17.480
Almost every company will let you do auto pays. And
218
00:14:17.500 --> 00:14:20.240
if you do need to write a check at Rose,
219
00:14:20.440 --> 00:14:23.960
we encourage you to use a gel pen. Gel ink
220
00:14:24.179 --> 00:14:28.350
is special. When you write a check using a gel
221
00:14:28.429 --> 00:14:32.340
ink pen, it actually penetrates the fibers of the check.
222
00:14:33.360 --> 00:14:36.500
And if for some reason a scammer were able to
223
00:14:36.620 --> 00:14:40.039
steal a check that you dropped in a mailbox, they
224
00:14:40.090 --> 00:14:43.179
could open it up, put it in some acetone, and
225
00:14:43.879 --> 00:14:48.590
normal ink will just evaporate into the acetone. If you
226
00:14:48.730 --> 00:14:51.529
use a gel ink pen, they cannot do that. And
227
00:14:51.549 --> 00:14:53.070
then also with checks, if you do have to write
228
00:14:53.090 --> 00:14:56.629
a check, use a gel pen, but take your mail
229
00:14:56.730 --> 00:15:01.549
directly inside the mail post office. You can use your
230
00:15:01.590 --> 00:15:06.240
neighborhood security box if it's one of the really good
231
00:15:06.279 --> 00:15:10.120
solid ones. I don't like the blue boxes at the
232
00:15:10.159 --> 00:15:13.460
post office because scammers will actually drop a piece of
233
00:15:13.500 --> 00:15:16.259
string in there with something sticky at the end and
234
00:15:16.340 --> 00:15:21.039
retrieve checks out of the retrieved mail out of that
235
00:15:21.070 --> 00:15:24.570
blue box. I like to go inside the mailboxes at
236
00:15:24.610 --> 00:15:26.649
the post office, go inside and drop them in myself.
237
00:15:27.399 --> 00:15:29.360
And let's say you're someone who's not real nimble on
238
00:15:29.379 --> 00:15:35.159
their feet. You know what? Your neighbor would gladly take
239
00:15:35.179 --> 00:15:38.509
your mail to the post office. Or if you pulled
240
00:15:38.570 --> 00:15:41.450
out front, just stand in front of your car and say,
241
00:15:41.470 --> 00:15:44.330
could you drop this inside the mailbox? Look, most people
242
00:15:44.429 --> 00:15:47.190
love to help others. And it's just one way to
243
00:15:47.250 --> 00:15:53.840
protect yourself. Number eight, guard your financial information. We have